Proximity calculation when browsing near a person

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Proximity Calculation When Browsing Near a Person

    The Proximity Calculation feature in ServiceNow enables employees to search for available workplace spaces based on their proximity to a specified colleague. This feature provides a streamlined way to locate spaces in relation to other users within the organization, enhancing collaboration and convenience.

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    Key Features

    • Floor Plan Checks: The application first checks if the colleague's location has a defined floor plan. If available, it uses the floor map coordinates to find the nearest space.
    • Area Configuration: If no floor plan exists, the application checks if the location is part of an area, displaying available spaces based on the area configuration.
    • Tag-Based Search: In the absence of both floor plans and area definitions, the system checks for tags associated with the colleague's location to show spaces with the same tag.
    • Default Sorting: When searching, the default sort option is set to display 'My favorites first', but proximity-based searches prioritize the closest available spaces.

    Key Outcomes

    This feature allows employees to easily find workspaces in close proximity to their colleagues, facilitating better collaboration. If no spaces are available based on the specified criteria, a notification will inform the employee that no matching spaces were found. By effectively utilizing floor plans, area configurations, and tags, employees can optimize their workspace selections based on their preferences and needs.

    When an employee searches for a space near a person using the Browse near a person option, the workplace locations are displayed based on the closest proximity.

    Proximity calculation flow

    The factors that influence the proximity based search are explained below:
    1. Floor plan: After the employee specifies the colleague near whom they want to reserve a space, the application checks if the colleague's location has a floor plan defined.
      • If there is a floor plan, then the floor map coordinates are used to find the nearest space.
      • If there is no floor plan, then the next step is performed.
    2. Area: If there are no floor plans defined for the colleague's location, then the application checks if the location is part of an area.
      • If the location is part of an area, then the available spaces are displayed based on the area configuration.
      • Only available spaces on the floor where the employee is located are displayed.
      • If the location is not part of any area, then the next step is performed.
    3. Tag: If the location is not part of any area, then the application checks if the colleague's location has any tags.
      • If the location has a tag, then all the available spaces with the same tag value are displayed.
      • Only available spaces on the floor where the employee is located are displayed.
      • If the location does not have a tag, then all the available spaces of the floor where the colleague is located are displayed.
    • For proximity based search that involves area and tag, only the available spaces on the floor where the employee is located are displayed.
    • If there are is no area or tag defined, then the available spaces of that floor are displayed. If there are no available spaces on that, then a message is displayed that there no matching spaces found.
    • By default the My favorites first sort option is selected when an employee searches for spaces using the Browse all or Browse by area option.
    • If an employee searches for a space using the Browse near a person option, then the spaces are displayed based on the closest proximity. If the employee selects the My favorites first sort option, then the favorite spaces of that employee which have the closest proximity are displayed first.

    By default, all the available spaces are displayed based on the above proximity calculations. In case the employee has set favorite locations and has selected the My favorites first sort option, then the favorite locations are displayed at first.