Approve employee workplace reservation requests

Review employee area and space reservation requests in Workplace Core and approve or reject them.

Before you begin

To approve or reject a workplace request using your mobile device, you must have the Now® Mobile app.

Important:

Starting with Workplace Core (sn_wsd_core) version 2.1, all updates and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see Configure a catalog in Service Portal.

Role required: approver_user

Procedure

1. Navigate to a reservation approval task.

   Application	Action
   Now Mobile	In the Now Mobile app, open a task from the My Tasks section.
   Workplace Service Portal	From your ServiceNow instance, navigate to Service Portal > Service Portal Home. Select Approvals > View all approvals. Open the request that you want to review.

2. Optional: Review the details of the request.
3. Approve or reject the request by selecting Approve or Reject.

Related concepts

• Configure Workplace entity and entity types
• Mapping employees to their designated workspaces
• Managing workplace shifts that you own
• Managing workplace reservations for employees
• Setting and tracking arrivals at the workplace
• Managing workplace tasks
• Workplace knowledge management
• QR code management
• Location migration

Related tasks

• Import your workspaces data from an Excel spreadsheet
• Add a space type configuration
• Block a workplace location
• Enable favorites option for Workplace Service Portal
• Create a workplace performer criteria
• Assign the workplace user role to employees

Related reference

• Configuring shifts for your workplace
• View workplace service usage analytics with Usage Insights