Workplace Service Delivery

Provide employees with a single place to manage workplace tasks like reserving rooms, ordering supplies, reporting maintenance issues, or requesting cleaning with the ServiceNow® Workplace Service Delivery. Reduce the back-end complexity of setting up and maintaining a streamlined experience for your workplace.

Figure 1. Workplace Service Delivery

Prioritize services not processes

The ServiceNow® Workplace Service Delivery offers flexible solutions for you to balance employee preferences with the changing demands of the business. Define workflows so that employees can find answers, get assistance, and get things done from a single source. Automate back-end processes for employee requests that previously required manual fulfillment. Enable employees to reserve workplace items such as meeting rooms or desks at their convenience.

View and download the full infocard for a highlight of Workplace Service Delivery features.

Table 1. Workplace Service Delivery applications

Figure 2. Workplace Core	Create safe, managed processes for returning employees to the workplace Establish distancing plans, shift assignments, and sanitation scheduling. Manage workplace allocation in stages.
Figure 3. Workplace Reservation Management	Enhance the reservation experience for your employees Provide a unified reservation experience for employees so that they can submit and track reservation requests for meeting rooms, desks, and more directly from the Service Portal.
Figure 4. Workplace Case Management	Create workplace services to fulfill employee requests Automate and standardize the fulfillment of employee inquiries and requests. Improve organizational efficiency and making it easier for employees to get the services they need.
Figure 5. Workplace Visitor Management	Provide visitors a smooth and hassle-free experience Register visitors and customize their visit. Pre-plan what they may require during their stay.
Figure 6. Workplace Calendar Synchronization	Synchronize reservations with your calendar service Enable employees to make reservations in both the Reservation portal or your calendar service. Synchronize the reservations and make it easy for employees to check their reservation details in a single place.
Figure 7. Workplace Indoor Mapping	Provides native experience for Indoor Mapping Ability to enable workplace managers with Indoor Mapping Map Studio for creating and managing indoor mapping experiences. Employees are able to use published maps and create reservations near colleagues based on proximity, set and reserve spaces as favorites, report workplace issues to service teams and get directions to and from points of interest.
Figure 8. Workplace Space Mapping	Provide employees a unique view when making space reservations Provide employees with a 2D map of your office building floors, meeting rooms, desks, and more when using Reservation Management and Workplace Service Portal.
Figure 9. Workplace Space Management	Manage spaces and meeting room usages efficiently Make optimum usage of spaces and other reservable items at your workplace. Manage space assignments,  on-boardings, and  reuse of spaces to improve  layouts and productivity. Track real estate expenses by assigning the spaces to a cost center and/or department.
Figure 10. Workplace Lease Administration	Manage and track workplace lease contracts efficiently from a single space The ServiceNow® Workplace Lease Administration enables you to create, manage and track workplace contracts from a single interface. You can also add workplace contract services, assets, locations, documents and track important dates.
Figure 11. Workplace Reservations for Microsoft Outlook Add-in	Integrate Workplace Reservation Management with Microsoft Outlook The Workplace Reservations for Microsoft Outlook Add-in enables you to use the Workplace Reservation Management application's capabilities within the Microsoft Outlook application. Create a event or update an existing event or appointment using the add-in. An employee can find all the available spaces easily and request services without the need to open a separate application.
Figure 12. Workplace Move Management	Enable employees to move easily from one location to another Manage workplace move requests without any hassle. Enable employees to request a seat change easily through the Workplace Service Portal. As a workplace manager, monitor the progress of a move request, create or assign tasks when necessary and approve or reject a move request.
Figure 13. Workplace Service Delivery for Mobile	Reserve a workplace using your mobile at any time Make a single reservation for a workplace using the Workplace Service Delivery for Mobile application. Check in or check out any type of reservation. Modify a reservation at any time using your mobile device.
Figure 14. Workplace Central	Perform all workplace-related activities from a single workspace Plan and perform all you workplace-related activities from a single central location which is Workplace Central.
Figure 15. Workplace Connectors	Get a generic framework Get a generic framework using you can develop spokes which are used to integrate with the various workplace systems like a badging system.
Figure 16. Workplace Maintenance Management	Maintain your workplace activities and equipments Use the Workplace Central Maintenance Management workspace to handle all the workplace maintenance activities as per schedule.
Figure 17. Workplace Concierge	Set your in-office days The Workplace Concierge application enables you to let employees set their in-office days. An Employee Presence option is made available to employees using which they can set on what days of the week they plan to be at the office. They can collaborate with their colleagues and add them as collaborator for more better interactions and productivity.
Figure 18. Workplace Agent for mobile	Manage workplace cases using mobile Handle all your workplace cases on the go using your mobile device. Install the Workplace Agent for mobile application. Work on any case or task at anytime.

Create safe, managed processes for returning employees to the workplace

Figure 19. Workplace Core

Replace manual and siloed processes with digital workflows to manage space administration, shift assignments, sanitation scheduling, and workplace allocation. Communicate easily with employees, automatically launch workplace maintenance and cleaning workflows, quickly respond to safety concerns, and optimize real estate spending over time by monitoring usage.

Enhance the reservation experience for your employees

Figure 20. Workplace Reservation Management overview

Make it easier for your employees to reserve meeting rooms, conference rooms, desks, and other services from the Workplace Service Portal. Manage and track the status of reservation requests. Gain visibility into the usage of workplace items, peak meeting times, and the most-reserved locations.

Create workplace services to fulfill employee requests

Figure 21. Workplace Case Management overview

Pre-define the fulfillment type of employee inquiries and requests. Based on the type of request, configure whether it needs a manual response, a flow, or a series of activities to resolve.

Provide visitors a smooth and hassle-free experience

Figure 22. Workplace Visitor Management overview

Improve your front-desk operations and customize your visitor's visit. As an employee, register visitors and plan their requirements in advance. Co-host a visitor with another person. The reception staff can update a visitor's status while the visitor is on-site.

Synchronize reservations with your calendar service

Figure 23. Workplace Calendar Synchronization

Enable employees to make reservations using Workplace Reservation Management or your calendar service, for example, Microsoft Outlook. Synchronize the reservations using the Workplace Calendar Synchronization application. Create a Connection alias with your calendar service.

Provide employees a unique view when making space reservations

Figure 24. Workplace Space Mapping and Workplace Indoor Mapping

Indoor Mapping provides indoor navigation for interactive locations and wayfinding within workplaces. Indoor Mapping map provider is a part of the Workplace Service Delivery suite.

Figure 25. Workplace Space Mapping and Mappedin Integration

Mappedin is a third-party map provider in Workplace Service Delivery and provides indoor maps for interactive locations and wayfinding within workplaces.

Provide employees with a 2D map of your office building floors, meeting rooms, desks, and more when using Reservation Management and Workplace Service Portal. The Location directory in the Workplace Service Portal enables you to search for any workplace location or a user on the world map. You can get directions from one space to another.

Manage space and meeting room usages efficiently

Figure 26. Workplace Space Management

Make optimum usage of spaces and other reservable items at your workplace. Manage space assignments,  on-boardings, and  reuse of spaces to improve  layouts and productivity. Track real estate expenses by assigning the spaces to a cost center and/or department.

Manage and track workplace lease contracts efficiently from a single interface

Figure 27. Create workplace contract in Lease Administration

Make it easier for lease administrator and manager to create and track the workplace lease contracts from a single place. The applications also enables adding and managing common workplace contract services offered and relevant documents.

Integrate Workplace Reservation Management with Microsoft Outlook

Figure 28. Workplace Reservations for Microsoft Outlook Add-in window

The Workplace Reservations for Microsoft Outlook Add-in enables you to use the Workplace Reservation Management application's capabilities within the Microsoft Outlook application. Create a event or update an existing event or appointment using the add-in. An employee can find all the available spaces easily and request services without the need to open a separate application.

Enable employees to move easily from one location to another

Figure 29. Workplace Move Management - Request an employee desk change form

Manage workplace move requests without any hassle. Enable employees to request a seat change easily through the Workplace Service Portal. As a workplace manager, monitor the progress of a move request, create or assign tasks when necessary and approve or reject a move request.

Reserve a workplace using your mobile at any time

Figure 30. Workplace Service Delivery for Mobile - Create reservation form on Now mobile

Make a single reservation for a workplace using the Workplace Service Delivery for Mobile application. Check in or check out any type of reservation. Modify a reservation at any time using your mobile device.

Perform all workplace-related activities using a single workspace

Plan and perform all you workplace-related activities from a single central location which is Workplace Central.

Set your in-office days and more

The Workplace Concierge application enables you to let employees set their in-office days. An Employee Presence option is made available to employees using which they can set on what days of the week they plan to be at the office. They can collaborate with their colleagues and add them as collaborator for more better interactions and productivity.

Manage workplace cases using your mobile

As a workplace agent, work on your workplace cases at anytime using the Workplace Agent for mobile application on the ServiceNow Agent mobile application. As a workplace agent, the application enables you to view, manage, and create workplace cases using your mobile device instead of a desktop or a laptop.

Get started

• Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
• Read the product documentation, beginning with the Workplace Service Delivery Applications.

Products

• Workplace Safety Management
• Workplace Reservation Management
• Workplace Case Management
• Workplace Visitor Management
• Workplace Calendar Synchronization
• Workplace Space Mapping
• Workplace Space Management
• Workplace Lease Administration
• Workplace Reservations for Microsoft Outlook Add-in
• Workplace Move Management
• Workplace Service Delivery for Mobile
• Workplace Central
• Workplace Maintenance Management
• Workplace Connectors
• Workplace Concierge
• Workplace Agent for mobile