Get support

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Get support helps you with a centralized and easy-to-navigate section for quick help from the employee center.

    Before you begin

    Role required: SP admin or ESC admin

    About this task

    Admins provide a central place for employees to get help quickly without having to switch context. You can include useful resources available for your employees.
    • Enable the widget for an enhanced get support experience.
    • Populate the modal with quick link, static content, or a custom widget.
    You can render Get Support as a widget on the home page or as a modal window. For more information, see Configure advanced portal navigation
    Figure 1. Get support
    Get support on the homepage as a widget and modal window for reference purpose

    Procedure

    1. Navigate to All > Employee Center > Get support.
    2. Click New or open an existing record.
    3. Select Table from the available options.
      • Quick Link
      • Static Content
    4. Select Content from the available options.
      • For Quick Link, select the Table name (sn_ex_sp_quick_link) and Document. For more information on quick links, see Quick links configuration.
      • For Static Content, select the Table name (sn_ex_sp_static_content) and Document. For more information on static content, see Configure static content.
        Note:
        The admin can configure any number of items. The out-of-the-box Get support has a maximum of eight items.
    5. Specify Order.
    6. Select Portal from the available options.
      For example, to associate a quick link to Employee Center Pro Kiosk, select Employee Center Pro Kiosk.
    7. Click Save.

    Result

    Get support is configured by default as part of the navigation.

    What to do next

    You can proceed to select the Get support section to appear as a modal window by selecting the widget and providing the widget parameters as explained in Configure advanced portal navigation.