Event Planner
Summarize
Summary of Event Planner Employee Service Management
The Event Planner within the Workplace Service Delivery suite enables organizations to manage reservations efficiently. As a Reservation Planner or Viewer, you can access and manage both personal and organizational reservations through a user-friendly interface, allowing for easy tracking and scheduling of events.
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Key Features
- Current Day's Reservations: View planned reservations for the day and their details.
- Schedule View: Utilize a color-coded timeline to see reservations by status and easily drag and drop to reschedule.
- Location Directory: Access the Location Directory portal to check for additional service requirements or cancellations.
- Reservation Management: Perform actions such as rescheduling, changing timings, altering locations, and canceling reservations.
- Advanced Reservation Changes: Edit details like attendee numbers, reservation purpose, and cost center.
- Calendar Provider Integration: Reservations created via a calendar provider can only be managed in that provider; ensure the Calendar component is installed and updated.
Key Outcomes
By leveraging the Event Planner, ServiceNow customers can expect streamlined reservation management, enhanced visibility into event scheduling, and improved organizational efficiency. This tool allows for quick adjustments and comprehensive tracking of all reservations across various locations, ensuring that all event needs are met effectively.
Manage reservations requested in your organization in a simple event planner. As a Reservation planner, check the current day's planned reservations and view the reservation details. The schedule view also enables you to reschedule a reservation to another date and time by easily dragging and dropping it to another time.
You can also access the Event planner as a Reservation planner and a Reservation viewer. The planner provides you with a detailed view of all the reservations requested by employees and also the reservations requested by you for yourself or on-behalf of others. Open and view the Location Directory portal from the Event Planner home page.
Ensure that you have installed the Calendar component (sn_calendar) of version 23.2.0 or later.
- Open and view the Location directory portal from the Scheduled view. For more information, seeOpen and view Location directory from Event Planner.
- You can only manage reservations that are created using Workplace Core applications.
- You can manage single and occurrence reservations.
- You can manage a multi-location or a group reservation only by opening the reservation details and not with the schedule view.
- As a reservation planner, you can perform the following actions:
- Drag a reservation to another date and time to reschedule.
- Change the reservation timings,
- Change the location of the reservation.
- Cancel a reservation
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Note:Cancelling a recurring reservation should only delete that particular occurrence and not the complete series. The complete recurring reservation can be cancelled from the portal.
- Open a reservation and make advanced changes and also add services
The Event planner also provides you with an option to create a reservation. The planner navigates you to the reservation portal from where you can make a reservation. As a Reservation planner, you can edit a reservation's number of attendees, the reservation purpose, and the cost center.
The Event planner workspace provides you with great options in tracking your reservations. For more information about the key features and its capabilities, refer to Workplace Central Event planner.
For more information about the Reservation planner role, refer to Components installed with Workplace Reservation Management