Properties installed with Content Publishing

  • Release version: Washingtondc
  • Updated August 3, 2023
  • 4 minutes to read
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    Summary of Properties Installed with Content Publishing

    The Content Publishing plugin in ServiceNow enhances the management of scheduled jobs related to notifications, to-dos, and communities. Content Administrators can customize properties to optimize job performance and impact on the instance.

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    Key Features

    • Approvals: Control the approval process for scheduled content publishing with the option to require all approvers or just one.
    • Ownership Management: Enable ownership for audiences, content items, topics, and portal pages, allowing for better control over content scheduling and editing.
    • Versioning and Change History: Activate content versioning to maintain snapshots of content in the Content Library.
    • Notifications: Set limits on notification processes, including maximum run times and recipient counts for SMS and email notifications.
    • To-dos Management: Define parameters for the creation and assignment of to-dos through scheduled jobs.
    • Forums Control: Limit the number of posts allowed in forums through scheduled jobs.
    • Translations: Enable language switching and integration with a localization framework for multi-language support.
    • Portal Preview: Specify the URL suffix for portal previews to review content before publication.
    • News Management: Control the display of news articles in widgets and define landing pages for news content.
    • Rich Content Editor: Allow content managers to edit HTML and CSS in rich content designs.
    • Content Providers: Manage timeout settings for video content provider subflows to ensure smooth content delivery.

    Key Outcomes

    By configuring these properties, ServiceNow customers can streamline content management, ensure compliance with approval processes, optimize notification systems, and enhance user experience across portals and mobile applications. This leads to efficient content delivery and improved engagement within the Employee Center.

    The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.

    To modify Content Publishing properties as a Content Admin [sn_cd.content_admin], navigate to Content Publishing > Advanced > Properties.

    Content Publishing properties determine how the scheduled jobs run and help to ensure that there is limited impact on the performance of your instance.

    Table 1. Approvals
    Properties Description
    sn_cd.all_must_approve Indicates that all approvers must approve any scheduled content prior to publishing it. If you check No, only one approver is required to publish it.
    Table 2. Enable Content Management Ownership
    Properties Description
    Allow Ownership for Audiences (sn_cd.activate_audience_delegation_controls) Indicates you want to be able to enable audience ownership within Content Publishing.

    For more information, see Content Ownership.
    Allow Ownership for Content Items (sn_cd.activate_content_authoring_controls) Indicates you want to be able to enable content item ownership within Content Publishing.

    For more information, see Content Ownership.
    Allow Ownership for Topics (sn_cd.activate_topic_ownership) Indicates you want to enable topic ownership within Content Publishing.
    Ownership of a topic includes:
    • Ability to restrict what groups or users can schedule content for publication.
    • Ability to edit content assigned to the topic.
    • Ability to preview content for the topic.
    Note:
    Other users that have access to the content can view the content scheduled to the restricted topic, but cannot remove the topic from the schedule.

    For more information, see Content Ownership.
    Allow Ownership for Portal pages (sn_cd.activate_page_ownership) Indicates you want to exclude groups or non-applicable content managers (specific users) from assigning content to a specific portal page.
    Table 3. Enable Content Versioning and Change History
    Properties Description
    sn-cd.activate_content_snapshots Select the checkbox to enable Content Versioning for the Content Library. See Content versioning
    Table 4. Notifications
    Properties Description
    sn_cd.notification.max_run_time The maximum amount of time (in seconds) the Content Publishing: Send notifications scheduled job runs. Limits the length of the scheduled job, but completes any work in progress and does not pick up any new work.

    Default value: 600
    sn_cd.sms_notification.max_recipients The maximum number of people you can send an SMS notification to.
    Default value: 50,000.
    Note:
    When the maximum is exceeded, the SMS is not sent. The Notification status on the Schedule Content form is Max Exceeded.
    sn_cd.sms_notification.max_users_per_event The maximum number of users to add per event for an SMS notification.

    Default value: 1000.
    sn_cd.notification.event_stagger The amount of time between events when a scheduled job runs. Staggering provides time for the events to be processed during the staggered time.

    Default value: 60 seconds.
    sn_cd.notification.max_events The maximum number of events from campaigns to process during the scheduled job.

    Default value: 50.
    sn_cd.notification.max_users_per_event The maximum number of users to add per event for an email notification.
    sn_cd.notification.max_recipients The maximum number of recipients allowed per email notification.
    Table 5. To-dos
    Properties Description
    sn_cd.todo.max_run_time The maximum run time in seconds for the Content Publishing: Create To-dos scheduled job. When the job finishes running, any current items are still processed after the elapsed time.
    sn_cd.todo.event_stagger The number of seconds between events.
    sn_cd.todo.max_events The maximum number of events that are queued per scheduled job run.
    sn_cd.todo.max_users_per_event The maximum number of users that can be added per event.
    sn_cd.todo.max_assignees The maximum number of people you can assign to a task.
    Table 6. Forums
    Properties Description
    sn_cd.content_community.max_posts The maximum number of posts to a forum allowed per Content Publishing: Post to Forums scheduled job.
    Table 7. Translations and Language switching
    Properties Description
    sn_cd.enable_language_switching Allows you to change your system setting language in the Content Library.

    When you turn this system property on, the Switch language button appears after creating content from the Content Library.

    Selecting the Switch language button allows you to view the fields on the form to appear in the language you select. You can select the button after reviewing to switch back to your original language.

    For more information, see Content Library.
    sn_cd.enable_localization_framework_integration Enables integration with Localization Framework. For more information, see Integration with Localization Framework.
    Table 8. Portal Preview
    Properties Description
    Service Portal URL suffix you want to use for portal previews (sn_cd.preview.portal_url_suffix) The URL suffix of the service portal or Employee Center (EC) your company uses for portal previews.

    You can change this system property when you want to preview your content on a different portal.

    Default value: esc
    Table 9. News
    Properties Description
    Limits how many news articles are shown in the News widgets (sn_cd.content_page_limit) Sets a maximum of news articles that can appear in any of the news widgets, with a system maximum of 500 articles.
    Page ID you want to use for News Center (sn_cd.news_center_page_id) Defines the landing page for news content. The News Center button in the main navigation redirects to this page, as well as breadcrumbs and the Call to action button in the widgets.
    Page ID you want to display News articles in (sn_cd.news_article_page_id) Defines the page where a full news article is viewed. When a user clicks a news article in a News widget, the widget redirects to this page.
    Sys ID (sys_id) from the Record Section (sys_sg_item_section) table for where news articles will be displayed in the mobile app (sn_cd.mobile_record_section) Defines the section in the mobile app where the news article is viewed.
    Table 10. Rich Content Editor
    Properties Description
    Enables the ability to edit the HTML and CSS within a Rich Content design (sn_cd.activate_rce_edit_code) Select Yes to allow content managers to edit rich content source code.
    Table 11. Content Providers
    Properties Description
    The number of seconds to wait before timing out a video content provider subflow (sn_cd.provider_timeout) Sets the period of time that the Employee Center attempts to show a video from a video content provider. See Video hosting integrations framework