Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the view rules for migrations, and the migration process.

    View rules

    For information about view rules, see https://www.servicenow.com/community/developer-blog/servicenow-view-and-view-rule-servicenow-tutorial-to-understand/ba-p/2333469.

    For information about creating a view rule, see Create a view rule.

    Tables used for migration

    Table name Description
    View Rule [sysrule_view_workspace] Contains all view rules.
    UX View Rules Configuration [sys_ux_view_rules_configuration] Contains the view rule configuration that is mapped to the specified configurable workspace. The migration utility uses the Service Operations Workspace view rules configuration.
    Sys Ux M2m Workspace View Rule Ux View Rule Config [sys_ux_m2m_workspace_view_rule_ux_view_rule_config] Contains mapping information between view rules and the view rule configuration. This information helps define and identify rules that are applicable for a workspace.

    How the migration utility identifies view rules for migration

    The migration utility for Service Operations Workspace identifies the set of view rules to migrate by using the following information:
    • View Rule [sysrule_view_workspace] table records for which workspace is ITSM Agent Workspace.
    • All view rules specified by the View Rule [sysrule_view_workspace] table in the ITSM Agent Workspace.

    How the migration works

    The migration utility uses the following sequence to migrate the UI actions from ITSM Agent Workspace to Service Operations Workspace for ITSM. All these actions are done by the utility.

    1. Filters records from View Rule [sysrule_view_workspace] table for which workspace is ITSM Agent Workspace.
    2. Imports all view rules specified by the View Rule [sysrule_view_workspace] table in the ITSM Agent Workspace.
    3. Filters view rules that aren’t mapped to any view rules configuration.
    4. Creates an m2m mapping between filtered view rules and Service Operations Workspace view rules configurations so that the view rules are applied in Service Operations Workspace.
    5. Creates a fallback view rule with the following field values while migrating view rules for the specified table.
      • view is workspace.
      • order is 99999999.
      Note:
      The fallback view rule is created because, in the ITSM Agent Workspace, the default view for all tables is workspace
      If a view rule isn’t configured for a table, the Service Operations Workspace view rule that is consistent with the ITSM Agent Workspace is migrated.