ServiceNow View and View Rule | ServiceNow tutorial to understand the view and view rule with ease.

[Amit Gujarathi]

Hello Folks, In this video, we will look into ServiceNow View and View Rule. I have tried to create a ServiceNow tutorial to understand the view and view rule with ease as I received a lot of requests on the same topic on my channel. let's understand what is Servicenow View : A view defines the elements that appear when a user opens a form or a list, and you can switch the view from the default for lists and forms. When the system displays a form or list it usually displays only a subset of the fields belonging to the underlying table. For example, this is the Incident form in the Self-Service View: When a user switches views, the selected view is saved as a user preference so the user sees the same view by default when the form opens. You can override this functionality to force a specified view to be used. Before you begin Role required: admin About this task View rules do not apply to users who have no role. View rules do not always apply if there are existing user preference entries on the instance. Delete the user preference entry and clear the system cache to make sure the respective view rule applies. You can clear the system cache by appending the cache.do to the instance URL. For example, instance_name.service-now.com/cache.do. Note: Clearing the system cache can affect overall performance, and degrade system response times. Do not run cache flushes during business hours, and do not trigger cache flushes automatically. Procedure Navigate to System UI -- View Rules. Click New. Complete the form, using the fields in the table.