Using Now Assist for Order Management

Use agents in an agentic workflow or as standalone agents to achieve specific automated outcomes.

Order summarization

Use Now Assist for Order Management to summarize complex orders across products, services, and fulfillment tasks, enabling you to quickly understand status, take the right actions, and avoid navigating fragmented views to make next steps easier and improving productivity. For more information, see Summarize an order using Summarization for Order Management.

Managing order cases using Now Assist

Business-to-business (B2B) customers can request changes to their unfulfilled orders from the Now Assist Virtual Assistant in the Business Portal using chat and voice channels.

• Request order changes using Now Assist for Order Management
• Request order changes via calls

Standalone AI agents

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

For information on the standalone Order Management AI agents, see Standalone agents in Order Management.