Submit a Remote Hands Request

Submit a Remote Hands Request. Create a case record and see how customers track status and updates.

시작하기 전에

Plugins: Activate the following plugins:

• Customer service installs base management (sn_install_base)
• Customer service with request management (sn_cs_sm_request)
• Remote Hands Request Management (sn_remote_hands)

Role required: sn_ni_dcim_user

이 태스크 정보

The Remote Hand Request form enables your customers to request services for equipment housed in your datacenters by connecting them directly with your onsite agents handling the remote hands requests.

프로시저

1. Navigate to Customer Service Portal.
2. From the Request dropdown, select Request Something.
3. Select Data Centre tab under categories.
4. Select Remote Hands Request.
5. On the Remote Hands Request form, fill in the fields.

   To learn about the fields in the Remote Hands Request form, see Remote Hands Request form

6. Select Submit