AWA roles

These roles are available for the application

Table 1. Roles details

Role	Description	Contains roles	Groups with this role	Special considerations
AWA administrator [awa_admin]	The AWA administrator configures and manages AWA.	chat_survey_admin interaction_agent quickactions_user sn_ace.ace_user sn_ci_gs_content.ci_guided_setup_admin	None.	Note: Avoid granting an admin role when more specialized roles are available.
AWA agent [awa_agent]	The AWA agent handles customer interactions and manages workload across multiple service channels.	quickactions_user sn_templated_snip.template_snippet_reader	None.	None.
AWA integration user [awa_integration_user]	The AWA integration user uses the AWA integration APIs.	None.	None.	None.
AWA manager [awa_manager]	The AWA manager monitors the performance of agents across all service channels.	interaction_agent quickactions_user	None.	None.