Security Operations

  • Release version: Australia
  • Updated May 18, 2026
  • 2 minutes to read
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    Summary of Security Operations

    ServiceNow® Security Operations applications integrate incident data from your security tools into a structured response system. This system leverages intelligent workflows, automation, data visualizations, and IT integration to prioritize and address security threats based on their organizational impact, enhancing your overall security posture.

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    Key Features

    • Security Operations Applications and Workspaces: A suite of applications designed to improve security management through specialized workspaces.
    • Now Assist for Security Incident Response: Supports ServiceNow® Generative AI (GenAI) skills to aid in security incident handling within the Security Incident Response Workspace and Core UI.
    • Now Assist for Vulnerability Response: Integrates GenAI skills into the Vulnerability Response Workspace and Core UI to enhance vulnerability management.
    • Now Assist for Threat Intelligence Security Center: Employs GenAI skills in the Threat Intelligence Security Center workspace for improved threat intelligence operations.
    • Unified Security Exposure Management (USEM): A transformative approach to managing security exposure across your digital assets, with options to upgrade existing Vulnerability Response applications to USEM.
    • Enterprise Security Case Management Applications: Tools to analyze, isolate, and remediate critical security incidents as they develop.
    • Security Posture Control Applications: Applications that provide insights into your organization's overall security posture.
    • Cybersecurity Executive Dashboard: Consolidates data from various Security Operations products into a unified executive-level dashboard for comprehensive visibility.
    • Threat Intelligence Security Center (TISC): A platform offering technology solutions for aggregating and managing threat intelligence effectively.
    • Data Loss Prevention Incident Response: Helps manage sensitive customer information and protects against data loss by identifying and securing data loss channels.
    • Security Operations Shared Applications: Provides common features and modules that support functionality across Security Operations applications.
    • Security Operations Scenarios and Examples: Guidance on obtaining Security Operations applications from the ServiceNow® Store and practical scenarios for their use.

    Support and Resources

    • Troubleshooting and Help: Access to the Security Operations Resource Library and community for knowledge sharing and support.
    • Known Error Portal: Search for known error articles to resolve common issues quickly.
    • Customer Service and Support: Direct contact options for personalized assistance with Security Operations applications.

    ServiceNow® Security Operations applications import incident data from your security tools into a structured response engine that uses intelligent workflows, automation, data visualizations, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

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