Survey distribution

There are several ways for survey administrators to distribute surveys to users.

Surveys are distributed using any of the following methods.

• Send survey invitations to users.
• Share a survey URL that opens the survey directly.
• Create a module that opens a survey.

• Email notifications for surveys
  When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the survey. This type of survey is called a non-triggered survey.
• Send survey invitations to users
  You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.
• Define a recipients list for surveys
  Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.
• Add a recipients list to a survey
  Send the survey invites to targeted sets of users by adding a recipients list to a survey.
• Embed a survey within the Outlook email client
  Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.
• Enable localization for a survey
  Enable a survey user to take a survey in multiple languages.
• Survey URLs
  You can distribute a survey by giving survey users a survey URL.
• Create a survey module
  You can create a module that opens a survey.
• Sharing surveys
  You can export a survey and then import it to a different ServiceNow instance.
• Configure a survey in the Connect chat support
  Enable a user to take a survey after chatting with a support agent.

Related concepts

• Survey designer
• Survey users and groups
• Survey definitions
• Survey questions
• Survey trigger conditions
• Outlook Actionable Messages
• Sentiment analysis for surveys
• Surveys in Service Portal and the Now Mobile app
• Surveys in ITSM Virtual Agent
• Legacy survey migration

Related tasks

• View survey reports
• View a survey instance
• Copy a survey
• Publish a survey
• Customize the appearance of a survey
• Create a survey designer template question