Configure a survey in the Connect chat support

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable a user to take a survey after chatting with a support agent.

    Before you begin

    Role required: admin or survey_admin
    Note:
    The Connect Support plugin (com.glide.connect.support) should be activated.

    Procedure

    1. Navigate to All > Connect Support > Support Administration > Chat Survey.
    2. Click New.
    3. In the Chat Survey form, fill the fields.
      Table 1. Chat Survey form fields
      Field Description
      Survey Survey whose instance should be available in Connect Support.
      Type Type of chat where the survey is available. Connect: Survey is available in Connect Support.
      Chat queue Chat queue where the survey is available.
      Active Specifies if the chat survey configuration is active.
      Description Description of the chat survey configuration.
    4. Click Submit.
      When a support agent of the assignment group associated with the chat queue ends a chat with a user, the survey instance is available in the chat window for the users.
      Note:
      The survey URL displayed after a connect chat is not a clickable link in the Virtual Agent chat widget. Copy and paste the URL to access the survey.