Configure a Fortinet SD-WAN Service Graph Connector

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Configure a Fortinet SD-WAN Service Graph Connector

    Configuring the Fortinet SD-WAN Service Graph Connector (SGC) enables you to import physical inventory data from FortiManager into your ServiceNow Configuration Management Database (CMDB). FortiManager is Fortinet’s centralized platform for managing multiple security devices, including SD-WAN appliances and firewalls, via a single interface. The connector leverages FortiManager’s JSON API over HTTPS to automate device monitoring, configuration, and inventory collection, streamlining network management tasks across Fortinet devices.

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    To use the connector, you must create API user credentials in FortiManager and have a valid Telecommunications Service Operations Management subscription in ServiceNow.

    Key Features

    • Inventory Import: Automatically gather physical device and configuration data from FortiManager into ServiceNow CMDB.
    • JSON-RPC API Integration: Uses FortiManager’s JSON-RPC-based northbound API for efficient communication over HTTPS.
    • API Credential Management: Secure connection via API key credentials created in FortiManager.
    • MID Server Connectivity: Requires a MID Server configured with secure access to the FortiManager instance.
    • Flexible Data Discovery: Supports bulk and filtered device discovery using predefined data sources and configurable filters.
    • Scheduling and Automation: Manage and automate import tasks through configurable schedules or manual job execution.
    • Connector Configuration: Manage connection aliases, credentials, filters, and system properties within ServiceNow.
    • Guided Setup: Provides a step-by-step configuration wizard to streamline integration and reduce setup errors.

    Configuration Tasks

    The connector’s configuration interface is organized into several sections to manage the integration effectively:

    • Setup: Configure MID Server, Fortinet connections, and import schedules.
    • Data Sources: Select predefined sources for bulk or filtered discovery of SD-WAN devices.
    • Import Schedules: Define when and how often imports run, with options for manual execution.
    • Connections & Credential Aliases: Define and store metadata and credentials for each Fortinet instance.
    • Connections: Specify FortiManager instance details including URL, MID Server, and credential references.
    • Credentials: Create and manage API key credentials used for authentication.
    • Filters: Set parameters to filter devices by IP or name during discovery.
    • Properties: Adjust connector-specific system behaviors.

    Requirements

    • A running FortiManager instance accessible via JSON-RPC northbound API.
    • API key configured in FortiManager for JSON-RPC access.
    • A MID Server with secure connectivity to FortiManager.
    • ServiceNow Telecommunications Service Operations Management subscription.
    • Required ServiceNow plugins: Telecom Service Operations Core and Service Graph Connector for Fortinet Telco SD-WAN.

    Configuring the Fortinet SD-WAN Service Graph Connector (SGC) enables you to import physical inventory data from FortiManager into the Configuration Management Database (CMDB) of your ServiceNow instance.

    FortiManager is the Fortinet centralized management platform that enables you to configure, monitor, and manage multiple Fortinet security devices, including firewalls and SD-WAN appliances, from a single interface.

    The FortiManager JSON API is used to perform configuration and monitoring tasks on a FortiManager device. The SGC for Fortinet SD-WAN uses JSON to gather information and populate the CMDB.

    By using structured JSON requests over HTTPS, you can efficiently interact with FortiManager to streamline operations and scale network management tasks across multiple Fortinet devices. These APIs enable automated tasks within the Fortinet ecosystem, such as bulk configuration changes, device management, status monitoring, and inventory collection. To access the Fortinet APIs, create a user and key credentials from FortiManager. For API reference examples, see Fortinet Service Graph Connector API Endpoints.

    Note:
    A valid Telecommunications Service Operations Management subscription is required to use this connector.

    Required plugins

    Plugin Plugin ID
    Telecom Service Operations Core sn_tsom_core
    Service Graph Connector for Fortinet Telco SD-WAN sn_tsom_fortinet_connector
    Note:
    External requirements:
    • A running FortiManager instance with access to its JSON-RPC based northbound API.
    • A configured API key in the FortiPortal to enable access to JSON-RPC requests.
    • A MID Server with secure connectivity to the FortiManager instance.

    Configuration tasks overview

    The following sections are available under the Fortinet navigation pane. Use the following table for post-guided setup or to perform manual configurations.

    Section Description
    Setup Configure the MID Server, define Fortinet connections, and schedule imports.
    Data Sources Predefined data sources for bulk (SGC-Fortinet Bulk Discovery) and filtered discovery (SGC-Fortinet Filtering Discovery).
    Import Schedules Manage scheduling for each Fortinet connection alias. Run jobs manually or at defined intervals.
    Connections & Credential Aliases Define aliases for each Fortinet instance. Store connection metadata and credentials.
    Connections Define Fortinet instance details, such as the URL, the selected MID Server, credential reference, and connection alias reference.
    Credentials Create Fortinet credentials using API Key Credentials.
    Filters Configure filtering parameters used in discovery filtered by device IP or name.
    Properties Modify system behavior using connector-specific properties.

    Access the Guided Setup

    Use the guided setup to simplify the configuration process. This setup provides an organized sequence of steps to help you complete integration quickly and correctly. For more information, see Set up the Service Graph Connector for Fortinet schedule.