Configure Cisco Meraki Service Graph Connector

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Configure Cisco Meraki Service Graph Connector

    The Cisco Meraki Service Graph Connector (SGC) integrates your Cisco Meraki network inventory into ServiceNow’s Configuration Management Database (CMDB). It imports both physical and logical inventory data leveraging Cisco Meraki REST APIs via a MID Server, ensuring your telecom inventory remains accurate and aligned with the TM Forum data model. This connector requires a valid Telecommunications Service Operations Management subscription.

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    Authentication and Integration

    Authentication is mandatory before discovery begins, where an access token is obtained and used for all discovery operations. The integration communicates through REST APIs via a MID Server that securely connects to your Cisco Meraki instance.

    Required Plugins and External Requirements

    • Plugins: Telecom Service Operations Core (sntsomcore) and Service Graph Connector for Meraki Telco SD-WAN (sntsommerakiconnector)
    • External Requirements: Running Cisco Meraki instance with REST API access and a MID Server with secure connectivity to that instance

    Configuration Tasks

    The configuration interface is organized into several sections accessible through the Cisco Meraki navigation pane, which support both guided and manual setup:

    • Setup: Configure MID Server, define Cisco Meraki connections, and schedule data imports
    • Data Sources: Manage bulk and filtered discovery sources, including options for parallel loading
    • Import Schedules: Schedule and manually run import jobs for each Cisco Meraki connection alias
    • Connections & Credential Aliases: Define aliases to manage multiple Cisco Meraki instances, storing connection details and credentials securely
    • Connections: Specify instance URLs, assign MID Servers, link credentials, and set connection aliases
    • Credentials: Create Cisco Meraki credentials using Basic Authentication
    • Filters: Configure discovery filtering parameters such as device IP or name to refine data collection
    • Properties: Adjust connector-specific system behavior properties

    Guided Setup

    ServiceNow provides a guided setup workflow to streamline the configuration process. This organized sequence assists in completing integration steps quickly and accurately, including setting up the import schedule for the Cisco Meraki data.

    Configure the Cisco Meraki Service Graph Connector (SGC) to import physical and logical inventory data from the Cisco Meraki (SGC) into your Configuration Management Database (CMDB).

    Authentication

    You must authenticate before initiating discovery. During the authentication process, the discovery service receives an access token, which it then uses for bulk or specific discovery operations. The integration uses Cisco Meraki REST APIs to discover managed elements such as network equipment, interfaces, and services.

    This integration uses REST APIs (through a MID Server) so that the CMDB reflects accurate, up-to-date telecom inventory aligned with the TM Forum-based data model. For a list of API references, see Cisco Meraki Service Graph Connector API Endpoints.
    Note:
    A valid Telecommunications Service Operations Management subscription is required to use this connector.

    Required plugins

    Plugin Plugin ID
    Telecom Service Operations Core sn_tsom_core
    Service Graph Connector for Meraki Telco SD-WAN sn_tsom_meraki_connector
    Note:
    External requirements:
    • A running Cisco Meraki instance with access to its REST API.
    • A MID Server with secure connectivity to the Cisco Meraki instance.

    Configuration tasks overview

    The following sections are available under the Cisco Meraki navigation pane. Use the following table for post-guided setup or to perform manual configurations.

    Section Description
    Setup Configure MID Server, define Cisco Meraki connections, and schedule imports.
    Data Sources Predefined data sources for bulk and filtered discovery (Cisco Meraki Full Discovery, Cisco Meraki Filtered Discovery). Enable parallel loading if needed. For more information on parallel loading.
    Import Schedules Manage scheduling for each Cisco Meraki connection alias. Run jobs manually or at defined intervals.
    Connections & Credential Aliases Define aliases for each Cisco Meraki instance. Store connection metadata and credentials.
    Connections Define Cisco Meraki instance details, such as URL, selected MID Server, credential reference, and connection alias reference.
    Credentials Create Cisco Meraki credentials using Basic Auth.
    Filters Configure filtering parameters used in filtered discovery (for example, by device IP or name).
    Properties Modify system behavior using connector-specific properties. For more information, see.

    Access the guided setup

    Use the guided setup to simplify the configuration process. This setup provides an organized sequence of steps to help you complete integration quickly and correctly. For more information, see Set up the Service Graph Connector for Cisco Meraki schedule.