Microsoft Teams Spoke

  • Release version: Australia
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Microsoft Teams Spoke

    The Microsoft Teams spoke enables integration between ServiceNow and Microsoft Teams by allowing you to post messages and ServiceNow incident, problem, and change record details directly to Microsoft Teams channels. This spoke operates through Integration Hub and requires an active Integration Hub subscription.

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    Important: Starting with the Yokohama release, the Microsoft Teams spoke is being prepared for future deprecation. It will be hidden and not activated on new instances but will continue to be supported. The Microsoft Teams Graph Spoke is the recommended alternative for the latest functionality.

    Key Features

    • Post a Message: Send a custom message to a Microsoft Teams channel using a webhook connector by specifying the webhook URL, message title, and message content.
    • Post Change Details: Send details of a ServiceNow change record to a Microsoft Teams channel via webhook.
    • Post Incident Details: Share incident record details with a Microsoft Teams channel.
    • Post Problem Details: Send problem record details to Microsoft Teams.

    Configuration Inputs

    The actions share common inputs that you configure to customize the integration:

    • Webhook URL (Required): The Microsoft Teams incoming webhook URL for the target channel. This must be set up in Microsoft Teams before configuration.
    • Title (Optional): The message title displayed in Teams.
    • Additional Message (Optional): A message added before the record details.
    • Override Default Fields (Optional): Comma-separated list of record fields to send instead of the default fields (Short Description, Category, State, Priority, Assignment Group).
    • Theme Color (Optional): Hex code to color-highlight the message.
    • Action URL and Action Name (Optional): URL and label for an actionable button within the message, enabling further automation or navigation.

    Practical Use

    ServiceNow customers can leverage the Microsoft Teams spoke to automate communication workflows. For example, you can create a flow that posts high priority incident details to a Teams channel with a specific theme color to promptly alert support teams. This helps improve collaboration and incident response times by bringing ServiceNow record data directly into Microsoft Teams conversations.

    The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Important:
    Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

    For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in .

    Spoke version

    Microsoft Teams spoke v1.1.3 is the latest version.

    Microsoft Teams actions

    The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
    Action Description
    Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
    Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
    Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
    Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

    Microsoft Teams Inputs

    The following inputs are common to the Microsoft Teams actions:
    Input Description
    [Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
    [Optional] Title Title of the message.
    [Optional] Additional Message Add a message before the record details.
    [Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
    [Optional] Theme Color (Hex) Hex code value of color to highlight the message.
    [Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
    [Optional] Action Name Name of the action that you can automate with the flow.

    Example

    You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
    Post Incident Details action added to a flow