Zero Copy Connector for ERP connection and credentials field descriptions

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Zero Copy Connector for ERP connection and credentials field descriptions

    The Zero Copy Connector for ERP enables seamless connection between ServiceNow and an ERP system, such as SAP, by configuring connection and credential details. This setup is essential for establishing secure and efficient data integration without copying data, supporting real-time ERP data access within ServiceNow.

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    Connection Information

    The connection setup involves specifying key parameters that define how the connector communicates with the ERP system:

    • Connection Name: A label used to identify the connection.
    • Host Name or IP Address: The ERP system server or load balancer address to connect to.
    • Login Language: Two-character language code of the ERP server.
    • SAP Client and System Number: Identifies the specific SAP instance; system number is omitted if connecting through a load balancer.
    • Load Balancer Settings: Includes SAP Message Server Port, SAP R3 Name, and Load Balancing Group when applicable, to support connections via a load balancer.
    • SNC (Secure Network Communications) Settings: Enables secure communication with options to set the SNC connection flag, specify the quality of protection (authentication, integrity, encryption levels), provide the external security product’s cryptography library path, and define client SNC names and modes.

    Credential Information

    Credentials are required for authenticating the connection to the ERP system:

    • User Name: The login user for ERP system access.
    • Password: The password for authentication.
    • Credential Name: An alias for the credential used in the connection.

    Practical Application for ServiceNow Customers

    By accurately configuring these connection and credential fields, ServiceNow customers can establish secure and reliable direct connections to their ERP systems via the Zero Copy Connector. This setup supports real-time ERP data retrieval without data duplication, improving data integrity and operational efficiency. Understanding the role of each field, especially in scenarios involving load balancers or secure SNC connections, ensures proper integration and compliance with security requirements.

    The Connection and Credential Alias modal contains connection and credential details that specify how Zero Copy Connector for ERP (Enterprise Resource Planning) connects to the ERP system.

    For process details, see Configure an SNC connection in Zero Copy Connector for ERP.

    Connection Information field descriptions

    Table 1. Connection Information fields
    Field Description
    Connection Name Label or alias for the connection.
    Host name or IP Address to SAP Application server or the Load Balancer Host name or IP address of the ERP system server or load-balancing host that connects to the ERP system.
    Login Language Two-character language code of the language of the ERP server you're connecting to.
    SAP Client Client value of the connection host where the SAP instance is installed.
    SAP System Number System number of the connection host where the SAP instance is installed.

    Don't enter anything in this field if the connection you're specifying is for a load balancer.
    Load Balancing: SAP Message Server Port number or logical name Port number or name of the message server host.

    Enter this value only if the connection you're specifying is for a load balancer.
    Load Balancing: SAP R3 Name Three-character system ID of the ABAP system to be addressed.

    Enter this value only if the connection you're specifying is for a load balancer.
    Load Balancing: SAP Load Balancing Group Name of load balancer.

    Enter this value only if the connection you're specifying is for a load balancer.
    The communication partner's SNC name Canonical name. (Required if SNC Connection field is set to true.)
    SNC Connection To use an SNC with a connection, set to true.
    The quality of protection (QoP) level for SNC Enter one of the following numbers (just the number, not the text):
    • 1: Apply authentication only
    • 2: Apply authentication and integrity protection
    • 3: Apply authentication, integrity, and privacy protection (encryption)
    • 8: Apply global default protection
    • 9: Apply the maximum protection
    The external security product's library Absolute path of the SAP Cryptography library file. (Required if SNC Connection field is set to true.)
    The SNC mode flag to indicate whether the communication should use SNC protection Enter one of the following numbers (just the number, not the text):
    • 0: Don't apply SNC to connections
    • 1: Apply SNC to connections
    SNC : Client SNC Name Client Personal Security Environment (PSE) name. (Required if SNC Connection field is set to true.)

    Credential Information field descriptions

    Table 2. Credential Information fields
    Field Description
    User Name User name to log in to the system of record to access ERP data.
    Password Password to authenticate and log in to the system of record.
    Credential Name Alias or name for the login credential.