ServiceNow Otto for Integration Hub
Summarize
Summary of ServiceNow Otto for Integration Hub
ServiceNow Otto for Integration Hub leverages Large Language Models (LLMs) to provide AI agents that simulate human-like intelligence, enabling automation of tasks from simple responses to complex problem-solving within your ServiceNow environment. These AI agents interact conversationally via Integration Hub spoke actions, allowing you to automate and streamline business workflows effectively.
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Key Features
- AI Agents: Autonomous systems designed to gather data, make decisions, and complete tasks such as incident resolution or case management based on instructions you provide.
- Conversational Interface: Enables business actions through interactive dialogue, enhancing user experience and workflow automation.
- Meeting Scheduler AI Agent: Automates the scheduling of Zoom or Teams meetings by checking room availability, inviting relevant users with their email and timezone, finding available time slots, creating calendar events, and generating meeting URLs.
- Role Masking and Security: Controls user access to agentic workflows and AI agents using role-based security. Specific roles included with Now Assist applications can be configured to restrict access appropriately.
Practical Considerations
- Platform Compatibility: Ensure your instance runs on the Australia release version or later, as this application supports the Australia release.
- Application Version: Use the latest version, currently ServiceNow Otto for Integration Hub v2.3.1, for optimal functionality and support.
- Activation and Configuration: After installation, configure AI agents and conversational spoke actions. Utilize Workflow Studio to create and manage conversational skills and refer to Now Assist skills for enhancing conversation experiences.
- ServiceNow Store: Access additional apps and manage app requests through the ServiceNow Store website.
Expected Outcomes
By implementing ServiceNow Otto for Integration Hub, you can expect enhanced automation capabilities that reduce manual effort, improve workflow efficiency through conversational AI, and securely manage user access to AI-powered functionalities. This leads to faster task completion and improved operational productivity within your ServiceNow environment.
Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.
Request apps on Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.
Capabilities
AI agents are autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be completed by a human. Otto products provide AI agents that are tailored to meet the needs of users in different workflows. You can take actions to drive towards a specific goal, such as resolving an incident or a case by providing a set of instructions to the AI agents.
Perform business actions through conversational interface like Otto. Unlock the interactive conversational experience to automate your business workflows.
Dependency
Before using ServiceNow Otto for Integration Hub, confirm that you are using the latest platform version.
Supported version
The ServiceNow Otto for Integration Hub application is supported on Australia release.
Application version
ServiceNow Otto for Integration Hub v2.3.1 is the latest version.
Activation of the application
- See Otto to learn about AI agents.
- See to learn more about configuring the conversational settings.
- See to learn more about creating and configuring the conversational skill from Workflow Studio.
- See in Now Assist skills in the Platform workflow to learn more about conversation experience and skills.
Available AI agents
This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.
Available AI agent includes, Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events. This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting.
Role masking
Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.