Reconfigure an office space

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Provide details on how an office space should be reconfigured.

    Before you begin

    Important:
    Starting with Workplace Core (sn_wsd_core) version 2.1, all updates and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see Configure a catalog in Service Portal.

    Role required: sn_wsd_core.workplace_user

    About this task

    Raise this request to rearrange your office space. Specify any extra information needed by the team responsible for the reconfiguration.

    You can also raise a request from the Employee Center. On the home page, navigate to Workplace > Browse all Workplace. Select Reconfigure an office space and Submit the request after you fill the form.

    Procedure

    1. Navigate to All > Workplace Core > Workplace service portal.
      The Workplace Service Portal opens.
    2. Open the General category where the workplace service is located, do the following:
      1. Click Catalog.
      2. Click Browse by Categories.
      3. In the Workplace Services Catalog, select General.
        Note:
        If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > General.
    3. Select Reconfigure an office space.
    4. On the form, fill in the fields.
      Table 1. Reconfigure office space form fields
      Field Description
      On behalf of Name of the requester who is requesting to reconfigure.
      Region Region of your office location.
      Site Location of your office.
      Campus Campus of your office building.
      Building Office building of your space.
      Floor Floor of the area or space that you want to reconfigure
      Area Area of the space you want to reconfigure.
      Space Office space you want to reconfigure.
      Is there anything else we should know? Extra information about the reconfiguration you are requesting.
    5. Add attachments if required.
    6. Click Submit.

    Result

    Your request is submitted.

    What to do next

    You can check the details of your request or choose to cancel it anytime using the Workplace Service Portal or the Now Mobile app. Click Cancel Request to cancel the request.
    • On Workplace Service Portal, go to the Requests tab to view your requests and reservations.
    • On the Now Mobile app's navigation bar, tap For Me and scroll down to the My Request section to view your requests.

    When the request is resolved, select Accept or Reject based on the resolution received.