Exploring Operational Technology Incident Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Learn more about the Operational Technology Incident Management application.

    Operational Technology Incident Management overview

    Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Incident Management application.

    Key features

    With Operational Technology Incident Management, you can use the following key features.

    • Create OT incidents and drive workflows to quickly restore production processes impacted by OT devices.
    • Understand context and impact of OT incidents on production processes.
    • Monitor and manage OT incidents separately from IT incidents.
    • Assign a separate role for the OT incident fulfiller.
    • Improved OT user experience.
    • Support for Operational Technology Knowledge Management. For more information, see Operational Technology Knowledge Management.