Exploring Unified Security Exposure Management (USEM)
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Summary of Exploring Unified Security Exposure Management (USEM)
Unified Security Exposure Management (USEM) is a comprehensive platform designed to unify the management of security exposures across an organization's entire attack surface. It consolidates infrastructure, application, container, and configuration exposures into a single integrated workspace, evolving beyond traditional vulnerability response modules. USEM enables security and IT teams to holistically visualize, prioritize, and remediate various exposure types such as vulnerabilities, policy violations, and misconfigurations.
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Key Features
- Unified Workspace: Centralized interface managing exposures across multiple asset types including infrastructure, applications, containers, and configuration compliance.
- Cross-Exposure Visibility: Real-time dashboards and scorecards that provide insights into risk posture and remediation progress.
- Streamlined Administration: Single console for configuring workflows, SLAs, notifications, and assignment rules for all exposure categories.
- Integration Health Monitoring: Built-in tools to monitor and troubleshoot third-party vulnerability integrations such as Qualys, Tenable, and Rapid7.
- Role-Based Experience: Tailored views and functionalities for different user roles including Administrators, Vulnerability Analysts, Remediation Owners, and Approvers.
- AI-Powered Enhancements: AI-generated insights on findings and approval recommendations to support security analysts and governance teams.
User Roles and Responsibilities
- Administrator: Configures and maintains USEM platform and integrations, manages workflows, permissions, and overall operational efficiency.
- Vulnerability Analyst/Manager: Monitors risk posture, organizes and prioritizes remediation tasks, and reports on exposure management progress.
- Remediation Owner: Executes remediation tasks, requests exceptions when necessary, and tracks compliance and progress.
- Approver: Reviews and authorizes exception requests, risk reductions, and assignment changes, ensuring governance and compliance.
Benefits
- Centralized Exposure Management: Simplifies managing multiple exposure types through a unified platform accessible by various stakeholders.
- Improved Risk Visibility: Enhances monitoring and prioritization of exposures with dashboards and scorecards.
- Efficient Administration: Reduces complexity by consolidating configuration and monitoring of workflows and integrations.
- Enhanced Decision Making: Leverages AI to provide actionable insights and streamline approval processes.
Next Steps for ServiceNow Customers
To effectively implement and leverage USEM, customers should explore detailed configuration and usage guides including:
- Implementing Unified Security Exposure Management
- Unified Security Exposure Management Integrations
- Using Unified Security Exposure Management
- Reference documentation for USEM
Unified Security Exposure Management (USEM) is a platform that brings together infrastructure, application, container, and configuration exposures into one unified experience.
Unified Security Exposure Management overview
USEM is an evolution of existing Vulnerability Response modules including Application Vulnerability Management, Configuration Compliance and Container Vulnerability Response. It’s designed to provide a single, integrated workspace for managing all types of security exposures across an organization’s attack surface. Rather than focusing solely on vulnerabilities, USEM consolidates multiple exposure types such as policy violations, misconfigurations across asset types into one unified platform. This approach enables security and IT teams to visualize, prioritize, and remediate risks holistically.
Unified Security Exposure Management users
| User | Description |
|---|---|
| Administrator | Administers and configures the USEM platform and integrated third-party vulnerability tools, ensuring smooth data ingestion and integration health. The role involves setting up workflows, SLAs, notifications, and grouping rules, troubleshooting issues, and maintaining operational efficiency. It also manages role assignments, permissions, and access controls across USEM and connected applications, providing full administrative oversight for exposure management processes. |
| Vulnerability Analyst/ Manager | Monitors the organization’s overall risk posture across integrated environments, ensuring accurate asset discovery and classification for vulnerability correlation. This role serves as an escalation point for remediation teams, assigns remediation tasks based on asset ownership and severity, and organizes vulnerabilities into dynamic remediation tasks to streamline prioritization. Additionally, the role delivers actionable dashboards and reports to track remediation progress, highlight critical exposures, and communicate the current risk posture to stakeholders. |
| Remediation Owner | Drives remediation of assigned exposure findings, submitting exception requests for issues that can’t be resolved within defined timeframes, and navigating internal change management processes to implement fixes. The role also involves monitoring assigned workload to track progress and ensure compliance. With permissions to view and update findings and remediation tasks, access all vulnerability entries and solutions, and add internal notes, the Remediation Owner plays a key role in reducing organizational risk exposure. |
| Approver | Reviews and authorizes requests related to vulnerability and exposure management, including false positive validations, exception deferrals, assignment change approvals, and risk reduction measures. This role ensures governance and compliance by evaluating justification, risk impact, and remediation timelines before granting approval or rejection. Approvers work within a unified approval view, providing timely decisions, maintaining audit trails, and supporting multi-level workflows to keep remediation processes aligned with organizational policies. |
Unified Security Exposure Management benefits
| Benefit | Feature | Users |
|---|---|---|
| Unified workspace: A centralized interface for managing exposures across infrastructure, applications, containers, and configuration compliance. | Security Exposure Management Workspace | Administrators, Vulnerability Analysts, Remediation Owners, and Approvers |
| Cross-exposure visibility: Provides dashboards and scorecards for monitoring risk posture and remediation progress in real time. | Security Exposure Management Workspace Findings view | Vulnerability Analysts |
| Streamlined administration: A single console for configuring workflows, SLAs, notifications, and assignment rules across all exposure types | Administration in Unified Security Exposure Management | Administrators |
| Integration health monitoring: Built-in tools to track and troubleshoot third-party integrations (for example, Qualys, Tenable, Rapid7). | Review Unified Security Exposure Management integrations | Administrators |
| Role-based experience: Tailored views for personas such as administrators, Vulnerability Analysts, Remediation Owners, and Approvers. | Security Exposure Management Workspace | Administrators, Vulnerability Analysts, Remediation Owners, and Approvers |
| AI-powered enhancements: AI generated insights on Findings view dashboards and approval recommendations for approvers. | Now Assist for Vulnerability Response | Security analysts, Governance & Risk teams, Approvers |