Combined Benchmarks release notes for upgrades from Vancouver to Washington DC

Consolidated page of all release notes for Benchmarks from Vancouver to Washington DC.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Benchmarks to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

New features

Between your current release family and Washington DC, new features were introduced for Benchmarks.

Release	Release notes
Vancouver	Analyzing top performers in the customer cohort Compare the customer's benchmark score to analyze your performance against the top-ten percentile in a cohort. Analyzing additional Success Dashboard KPIs As a member of the leadership team or a process owner, access additional Success Dashboard KPIs to gain the insights into the metrics as you leverage benchmark capabilities.
Washington DC	As an admin, use the Admin Console experience to oversee and control the Benchmarks dashboards. From a single console, you have the following ability: Activate or update the necessary plugins. Modify configuration settings. Analyze data for all the KPI categories opted. Manage KPIs for all the categories. Access ServiceNow help.

Changes

Between your current release family and Washington DC, some changes were made to existing Benchmarks features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Removed

Between your current release family and Washington DC, some Benchmarks features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some Benchmarks features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Starting with the Washington DC release, the Benchmarks legacy dashboard and recommendations on the KPI details page are being prepared for future deprecation. The legacy dashboard is hidden and is no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Activation information

Review information on how to activate Benchmarks.

Release	Release notes
Vancouver	Benchmarks is available when you opt in to the Benchmarks data collection. For details, see Enable Benchmarks.
Washington DC	Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Washington DC and is available from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For more information, see Enable Benchmarks.

Additional requirements

If any additional requirements were introduced or changed for Benchmarks we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Benchmarks we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Accessibility information

Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for Benchmarks we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for Benchmarks we have noted them here.

Release	Release notes
Vancouver	Get visibility into the Benchmarks scores for top-performing customers for any KPI in a cohort. Analyze your success metrics using Success Dashboard KPIs as you leverage benchmark capabilities. Take advantage of the new Benchmarks dashboard to enhance your experience. See Benchmarks for more information.
Washington DC	Experience the new Benchmarks dashboard with an enhanced user experience that provides you with KPI data, performance trends, and indicator scorecards. See Benchmarks for more information.