Combined Case and Knowledge Management release notes for upgrades from Vancouver to Washington DC

Consolidated page of all release notes for Case and Knowledge Management from Vancouver to Washington DC.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Case and Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Case and Knowledge Management to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

New features

Between your current release family and Washington DC, new features were introduced for Case and Knowledge Management.

Release	Release notes
Vancouver	Create a COE security policy Identify a security policy by capturing its name and short description in the Policy name and Short description fields on the COE security policy form. Apply the parent COE security policy to its child COEs so that you don't have to create a separate security policy for the child COEs. Support the dynamic content Render the values of the variables, scripts, and blocks in edit mode in the Preview Document modal on an HR case. You can view the content of the variables, scripts, or blocks instead of only viewing the variable and block names. This feature is available only when you use a template from the ServiceNow Document Templates application.
Washington DC	No updates for this release.

Changes

Between your current release family and Washington DC, some changes were made to existing Case and Knowledge Management features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Removed

Between your current release family and Washington DC, some Case and Knowledge Management features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some Case and Knowledge Management features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Activation information

Review information on how to activate Case and Knowledge Management.

Release	Release notes
Vancouver	Case and Knowledge Management is a ServiceNow AI Platform feature that is available with activation of the Human Resources Scoped App: Core [com.sn_hr_core] . For details, see Activate Case and Knowledge Management.
Washington DC	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Case and Knowledge Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Case and Knowledge Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Accessibility information

Review details on accessibility information for Case and Knowledge Management, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for Case and Knowledge Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for Case and Knowledge Management we have noted them here.

Release	Release notes
Vancouver	Identify your Center of Excellence (COE) security policy by capturing its name and short description details on the COE security policy form. Avoid creating a separate security policy for a child COE. You can apply a security policy at the parent COE to its child COEs as well. See Case and Knowledge Management for more information.
Washington DC	No updates for this release.