Combined Collaborative Work Management release notes for upgrades from Vancouver to Washington DC

Consolidated page of all release notes for Collaborative Work Management from Vancouver to Washington DC.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Collaborative Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Collaborative Work Management to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

New features

Between your current release family and Washington DC, new features were introduced for Collaborative Work Management.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Shared Spaces for collaboration Shared Spaces enable teams across the organization to work on common objectives using a single workspace. Create a space for your team to manage any kind of work such as projects, campaigns, or surveys. Create unlimited Boards to plan tasks and Docs to manage meeting notes and related documentation within Spaces. Organize Boards and Docs of a Space into folders. Associate Boards and tasks to organizational goals so that team members have direct visibility into the alignment of their work with overall strategy. Flexible Boards for task management Configure a flexible task Board without the involvement of a system admin. Organize work in a way that works best for your team. Track work in the form of Tasks, Defects, or custom work item types. Some examples of custom work item types are Milestone, Meeting, and Activity. Visualize work in customizable List, Gantt, and Kanban views. Create custom fields for task records such as Dropdown, Date, Text, Label, URL, Reference and others. Automations for tasks in Boards Using predefined templates, add conditions to automate various actions for your tasks. Examples of automated actions include sending an email when a task assignment is changed, updating task priority when the due date is moved, or reassigning tasks when the priority is changed. You can edit these conditions anytime to verify that your task automations reflect the changes made to your team's workflow. Collaborative documentation Manage different types of documentation such as meeting notes, project requirements, or event details from a single location and avoid using multiple disconnected tools. Within a Doc, you can: Create unlimited pages with rich-text formatting. Tag users to their action items by @-mentioning them. Insert media and URLs. Add reference to CWM tasks or other ServiceNow AI Platform records such as Issues, Incidents, or Risks. Collaborate with other users with the feature of live user presence. Connecting to Planning portfolios Configure lenses of Strategic Planning or Portfolio Planning workspaces to include CWM Boards as a planning item so that you can plan and roadmap Boards in a portfolio plan.

Changes

Between your current release family and Washington DC, some changes were made to existing Collaborative Work Management features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Removed

Between your current release family and Washington DC, some Collaborative Work Management features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some Collaborative Work Management features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Activation information

Review information on how to activate Collaborative Work Management.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Collaborative Work Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Collaborative Work Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Live user presence in Docs is not supported in the Safari browser.

Accessibility information

Review details on accessibility information for Collaborative Work Management, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for Collaborative Work Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for Collaborative Work Management we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Bring cross-functional teams together using shared Spaces, flexible task Boards, and rich-text Docs to collaborate on work. Customize the workspace based on the team's requirements without any admin support. Boost efficiency and save time by automating monotonous actions such as sending notifications or reassigning tasks. Enhance visibility by aligning work to strategic goals or portfolio. Connect work to any ServiceNow AI Platform record such as Cases, Incidents, or Risks. See Collaborative Work Management for more information.