Consolidated page of all release notes for Event Management from Vancouver to Washington DC.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Event Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Event Management to Washington DC
Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
New features
Between your current release family and Washington DC, new features were introduced for Event Management.
| Release |
Release notes |
Vancouver |
- Container alert for tag-based groups
- Enhance alert group creation using tag-based alert clustering. The primary alert of a tag-based group is a container of child alerts that meet the Tag-Based Clustering definition.
- Event Management Connectors domain personalization
- Enhance domain separation to be able to create events in different domains with configurable domain separation logic for events.
- Agent assist
- Enhance the user experience by adding the Agent Assist panel to alerts in the Service Operations workspace.
- Create event field mappings
- Provide more comprehensive information in an alert by mapping values from the reference table to the alert fields or tags.
|
Washington DC |
- Team-based integrations in Event Management
- Ensure connector ownership and execution of rules on a team level, maintaining consistency and hierarchy while offering flexibility and customization options for teams.
- Automate the assignment of alerts based on integration ownership and configuration item (CI) ownership so alerts are routed to the appropriate team members responsible for the integrated systems.
- Event forwarding
- Forward events from one ServiceNow instance to other instances in non-production environments without having to change the production environment, thus accelerating the event processing testing life cycle.
- Free-text search for alerts in Express List
- Starting in version 23.2.1, find alerts in the Express List by using free-text search.
- Keyboard shortcuts in Express List
- Starting in version 23.2.1, speed up your work in Express List with keyboard shortcuts.
- Timeline View of alerts in an alert group in Express List
- Starting in version 23.2.1, use Timeline View in Express List for a chronological visualization of the alerts in an alert group. This feature offers a comprehensive view of when the alerts occurred, when changes in their
severity took place, and other data for efficient triage and Mean Time to Resolution (MTTR).
- Link View in Express List
- Starting in version 23.2.1, view the connections between alerts in rules-based or CMDB-based alert groups in Link View. Link View offers a visual representation of the relationships between the alerts in the group.
- Alert analysis of alert groups in Express List created by Now Assist using generative AI
- Starting in version 23.2.1, view an alert analysis of alert groups in Express List. The alert group analysis provides a simplified, human-readable description of the alerts in an alert group to help you investigate the
alerts.
|
Changes
Between your current release family and Washington DC, some changes were made to existing Event Management features.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Removed
Between your current release family and Washington DC, some Event Management features or functionality were removed.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Deprecations
Between your current release family and Washington DC, some Event Management features or functionality were deprecated.
| Release |
Release notes |
Vancouver |
The Operator Workspace is deprecated. Use Service Operations Workspace instead.
|
Washington DC |
No updates for this release. |
Activation information
Review information on how to activate Event Management.
| Release |
Release notes |
Vancouver |
Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event
Management.
|
Washington DC |
Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management. |
Additional requirements
If any additional requirements were introduced or changed for Event Management we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Event Management we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Accessibility information
Review details on accessibility information for Event Management, such as specific requirements or compliance levels.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Localization information
If there are specific localization considerations for Event Management we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Event Management we have noted them here.
| Release |
Release notes |
Vancouver |
- Improve the user experience and correlation logic for tag-based alert clustering.
- Display relevant Knowledge articles to operators using Agent assist.
- Increase agility and time to value with configurable domain separation for alerts.
- Enrich alerts information using alert tags mapping from non-CMDB tables.
See Event Managementfor more information.
|
Washington DC |
- Ensure connector ownership and execution of rules on a team level, maintaining consistency and hierarchy while offering flexibility and customization options for teams.
- Shorten your testing cycle by creating a stream of events from your production environment to your non-production environment enabling direct testing and evaluation of event rules, event field mappings, alert management rules,
alert correlation, and so on, without having to change your production environment.
- Use a free-text search to find alerts in the Express List.
- Speed up your work in Express List by using keyboard shortcuts.
- View the sequence of events of an alert group at a glance in the Timeline View.
- View the connections between alerts in rules-based or CMDB-based alert groups in Link View.
- View an alert group analysis created by Now Assist using generative AI.
See Event Management for more information.
|