Combined ITOM Visibility release notes for upgrades from Vancouver to Washington DC

Consolidated page of all release notes for ITOM Visibility from Vancouver to Washington DC.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM Visibility release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITOM Visibility to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	Microsoft Azure Alert configuration After upgrading, configure the Microsoft Azure alert service to forward alert notifications to the ServiceNow AI Platform in a secure way. For more information, see Use a secure webhook to forward the Microsoft Azure alerts to the Now Platform.
Washington DC	No updates for this release.

New features

Between your current release family and Washington DC, new features were introduced for ITOM Visibility.

Release	Release notes
Vancouver	Collect information about the life cycle changes in Microsoft Azure resources using Azure change processing Effectively collect information about the changes in the life-cycle states for Azure components through the Azure change processing APIs. This method is more efficient than the legacy event-driven discovery. Discovery and Service Mapping Patterns: Update your discovery capabilities through the following new discovery and service mapping patterns: Dell EMC XtremIO storage array discovery Container image scans for software decomposition Azure Virtual Machine Scale Sets (VMSS) Instance discovery IBM WebSEAL HD Azure DNS Zones discovery Microsoft Azure Functions discovery Discover the resources in your Kubernetes clusters continuously Starting in version 3.9.2, use Cloud Native Operations (CNO) for Visibility to discover the resources in your Kubernetes clusters continuously as an alternative to pattern-based discovery. CNO for Visibility promptly reports changes in the resources to the instance and updates the Configuration Management Database (CMDB). Access all mapping functions easily from the new Service Mapping Workspace Increase efficiency with the redesigned home page that offers access to all functions of Service Mapping: View mapped application services, mapped servers, and unmapped servers. View mapped application services by type, creation method, or criticality on one page. Map a new application service or enhance an existing one by accessing Automated Service Suggestions. For more information, see Automated Service Suggestions. Agent Client Collector for Visibility Use Agent Client Collector for Visibility to support the following platforms: macOS Ventura (13) on ARM64 (M1/M2). Oracle Linux (OL) 9 and Ubuntu 22.04 LTS. Agent Client Collector Framework Note the following enhancements to the Agent Client Collector Framework application: Next generation policy client generator for performance improvements Security enhancements for execution mode (execv) and allow-list (regexp) Upgraded OSQuery to v5.7.0 and Sensu rebase v6.8.1 Use running process filters to reduce actions on the database Filter OS processes to reduce the number of records created, updated, or deleted in the database. Discovery tables access improvements Added indexes to four Discovery tables to improve database performance: Discovery status [discovery_status], switch forwarding, [discovery_switch_fwd_table], running process [cmdb_running_process], and TCP connections [cmdb_tcp]. Access tables from the Read Replica database Reduce the processing load without affecting functionality. During standard horizontal discovery, delete-strategy queries to the Related CI Type [sa_ci_to_pattern] and Horizontal Discovered Payloads Snapshot [sa_payload_snapshot] tables can be redirected to a read replica (secondary database pool) if one has been set up and enabled on the customer instance. Firewall Admin Workspace dashboard Security and risk teams can view tasks, change requests, progress, and manage the overall firewall inventory life cycle in this unified dashboard. Certificate Generation through Cert-Manager Integration Request a certificate through the Kubernetes platform cert-manager with the ServiceNow External Issuer (sn-external-issuer) and store it as a secret.
Washington DC	Discovery and Service Mapping Patterns Update your discovery capabilities through the following Discovery and Service Mapping Patterns: IBM WebSEAL TD Azure availability set NetApp Server and Cluster Generate Software Bill Of Material [SBOM] Bring Your Own License (BYOL) for AWS, Azure, GCP Database Administrator (DBA) report Citrix NetScaler load balancer Microsoft SQL Server Integration Services (SSIS) SQL Server Analysis Services (SSAS) SAP Sybase ASE DB Catalog AWS Certificate Manager (1.15.0) GCP Certificate Manager (1.15.0) Azure Key Vault certificate (1.15.0) Java KeyStore and Windows Certificate Store (1.15.0) ITOM Content Service Discover applications and devices not discovered using patterns through a framework updated weekly with new content to gain visibility into your growing and developing infrastructure. Discovery CLI commands Use a centralized interface and base system commands to execute Discovery. Executing discovery patterns with Agent Client Collector Run horizontal and top-down discovery using Agent Client Collector instead of a MID Server to access CIs on the client network. Network location and MID affinity in top-down Discovery Identify the appropriate MID Server to create application services for your network by using MID affinity. Quick start tests for Service Mapping After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations. Pull additional resources from Kubernetes clusters into the CMDB Starting in version 3.6.2, configure the Cloud Native Operations for Visibility Informer to pull additional resources from Kubernetes clusters into the Configuration Management Database (CMDB) besides the resources it sends to the database by default. Create a cmdb_ci_linux_server CI for each Kubernetes node Starting in version 3.6.2, configure if you want the CNO for Visibility Informer automatically creates a cmdb_ci_linux_server CI for each Kubernetes node. If these CIs are redundant or interfere with other flows in your organization, you can stop this process by setting the associated configuration parameter to false. Define include and exclude lists of Labels and Annotations Starting in version 3.6.2, define include and exclude lists of Labels and Annotations in Kubernetes resources that the CNO for Visibility Informer pulls into the CMDB. Display the Kubernetes cluster version in the CMDB Starting in version 3.6.2, automatically populate the field in the cmdb_ci_kubernetes_cluster CI that shows the Kubernetes cluster version through CNO for Visibility Informer. Add custom Labels and Annotations to Kubernetes resources Starting in version 3.6.2, add custom Labels and Annotations to all resources deployed in the Kubernetes cluster through CNO for Visibility. ACME protocol support Version 3.4.0 introduces the Automated Certificate Management Environment (ACME) protocol support, which automates the process of certificate management.

Changes

Between your current release family and Washington DC, some changes were made to existing ITOM Visibility features.

Release	Release notes
Vancouver	Scale Cloud Discovery for multiple accounts using Cloud Discovery Workspace The Cloud Discovery Workspace provides a more efficient way for you to work with Cloud Discovery. Enhance previously mapped application services using Automated Service Suggestions Enrich an existing application service by adding CIs from an additional candidate generated by Automated Service Suggestions. View load balancer name suggestions as an option to name your new application service. For more information, see Name suggestions for application service candidates. Enhanced navigation in Kubernetes Explorer The Kubernetes Explorer provides more visibility over the Kubernetes objects and shows overall top-down Kubernetes perspective starting from the top-level cluster to the container and within the container. SBOM availability in Kubernetes Explorer See and access information on Docker images in Kubernetes Explorer by downloading the Software Build of Materials (SBOM). Enhanced Discovery and Service Mapping Patterns Update your discovery capabilities through the following enhanced discovery and service mapping patterns: Oracle Listener HD Azure Inventory A10 load balancer Cohesity storage system Citrix Xen Hyper-V IBM PowerHA Cluster (HACMP) Azure Database Azure WebSite Pivotal Cloud Foundry BOSH Amazon Elastic Kubernetes Service (EKS) Azure Kubernetes Engine (AKS) cluster discovery. Changes to the Pattern Designer Enhancements app Quick discovery Executing commands from patterns without running full discovery Getting pattern logs Restarting discovery, validating and invalidating commands on the MID Server Listing and testing discovery credentials Support for discovery using a command-line interface (CLI)
Washington DC	Enhanced Discovery and Service Mapping Patterns Update your discovery capabilities through the following enhanced Discovery and Service Mapping Patterns: Docker container identifier Microsoft SQL Server and Cluster Azure Datacenter Discovery pattern and Hardware Type pattern (1.15.0) Service Mapping Unified Map support Access the centralized Unified Node Map from the Service Mapping workspace and view features of both the dependency view and the service map. Unmapped Servers with Candidates Use unmapped servers aligned with identified application service candidates to create new application services. Renamed ServiceNow® ITOM SU Licensing application Renamed ServiceNow® ITOM SU Licensing to ServiceNow® ITOM/OT SU Licensing. Cloud Operations Workspace name change Starting with version 1.6.1, Cloud Operations Workspace has been renamed Cloud Discovery Workspace.

Removed

Between your current release family and Washington DC, some ITOM Visibility features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some ITOM Visibility features or functionality were deprecated.

Release	Release notes
Vancouver	Creating schedules for discovering cloud resources using classic Cloud Discovery is planned for deprecation. Consider moving to Cloud Discovery Workspace.
Washington DC	Deprecation of CAPI Starting with the Washington DC release, Cloud API Discovery is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Pattern-based Discovery provides the latest experience for the CAPI functionality. Starting with version 1.6.0, the Firewall Audits and Reporting dashboard is deprecated. Starting with version 1.6.0, the Certificate Management Dashboard dashboard is deprecated. Its features have been moved to the Next Experience UI's Polaris theme dashboard. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

Activation information

Review information on how to activate ITOM Visibility.

Release	Release notes
Vancouver	ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.
Washington DC	ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ITOM Visibility we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITOM Visibility we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Accessibility information

Review details on accessibility information for ITOM Visibility, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for ITOM Visibility we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for ITOM Visibility we have noted them here.

Release	Release notes
Vancouver	Access Automated Service Suggestions using the Service Mapping home page. Add service segments to existing application services in a configurable workspace by using automatically generated suggestions. View load balancer name suggestions in the automated Service Mapping experience. Migrate to Azure change processing to take advantage of an effective platform to manage events on a larger scale. Use the new and enhanced Discovery and Service Mapping Patterns for horizontal discovery by Discovery and top-down discovery by Service Mapping. See IT Operations Management for more information.
Washington DC	Discover and add applications from suggestions based on Predictive Intelligence by using Discovery Admin Workspace. Use new and enhanced Discovery and Service Mapping Patterns for horizontal and top-down discovery. Better identify the resources required for application services with the network location and MID affinity using the top-down discovery feature. View a centralized map that combines features from both the dependency view and service map. Discover applications and devices not discovered using patterns by using the new Content Service framework. See IT Operations Management for more information.