Combined ITSM Mobile Agent release notes for upgrades from Vancouver to Washington DC

Consolidated page of all release notes for ITSM Mobile Agent from Vancouver to Washington DC.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITSM Mobile Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITSM Mobile Agent to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

New features

Between your current release family and Washington DC, new features were introduced for ITSM Mobile Agent.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Enable Override do not disturb to receive critical alerts Use ITSM Mobile Agent to enable and configure the list of critical alerts that you want to receive when your mobile device is in Do Not Disturb mode.

Changes

Between your current release family and Washington DC, some changes were made to existing ITSM Mobile Agent features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Removed

Between your current release family and Washington DC, some ITSM Mobile Agent features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some ITSM Mobile Agent features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Activation information

Review information on how to activate ITSM Mobile Agent.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ITSM Mobile Agent we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITSM Mobile Agent we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Accessibility information

Review details on accessibility information for ITSM Mobile Agent, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for ITSM Mobile Agent we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for ITSM Mobile Agent we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	Enable the Override Do Not Disturb feature so that On-call members can receive push notifications for critical alerts even when their phones are in Do Not Disturb mode. This feature helps shift managers reach On-call members and confirm that they're available to respond to any major incidents. See ITSM Mobile Agent for more information.