Combined Now Assist release notes for upgrades from Vancouver to Washington DC

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	For more information about troubleshooting your Now Assist application and plugin upgrades, see the KB article for issues and mitigation for Now Assist upgrades.
Washington DC	For more information about troubleshooting your Now Assist application and plugin upgrades, see the KB article for issues and mitigation for Now Assist upgrades.

New features

Between your current release family and Washington DC, new features were introduced for Now Assist.


Release	Release notes
Vancouver	Restrict Now Assist skills by user role in-product Specify the roles that apply to the users who can access Now Assist skills in-product, such as on forms and in workspaces. Users without the specified role can't use the skill. This security feature matches the implementation for skills in the Now Assist panel. Add conditions to skill availability Define when Now Assist skills are available, in-product and in the Now Assist panel. Conditions can be based on any field and value, such as Location or who opened the case, to help with compliance with any generative AI restrictions. Assign the data steward role Select a dedicated user to determine data sharing preferences for your instance. ITSM Virtual Agent pre-built LLM topics Complete the common IT-related tasks such as checking the IT Ticket status and pending approvals using the Large Language Models (LLM) - based Virtual Agent topics.
Washington DC	New Now Assist skills App generation Catalog item generation Feedback summarization KB generation Playbook generation NDS cards in the Now Assist panel In the Washington DC patch 4 release, the Now Assist panel displays the Next Experience Design System (NDS) cards carousel if the requester has multiple options to choose from. Restrict Now Assist skills by user role in-product Specify the roles that apply to the users who can access Now Assist skills in-product, such as on forms and in workspaces. Users without the specified role can't use the skill. This security feature matches the implementation for skills in the Now Assist panel. Add conditions to skill availability Define when Now Assist skills are available, in-product and in the Now Assist panel. Conditions can be based on any field and value, such as Location or who opened the case, to help with compliance with any generative AI restrictions. Assign the data steward role Select a dedicated user to determine data sharing preferences for your instance. Using ITSM Virtual Agent pre-built LLM topics Complete the common IT-related tasks such as checking the IT Ticket status and pending approvals using Virtual Agent topics that use large language model (LLM) discovery. Create copies of Now Assist skills Create and configure copies of Now Assist skills to best suit your use cases while keeping out-of-the-box skill configurations intact. Chat summarization Automatically generate Agent Chat chat summarizations for conversations that are transferred between requesters, virtual agents, and live agents. Enable Dynamic Translation for Now Assist applications Turn on Dynamic Translation from the Now Assist Admin console to add multi-language support to serve users who speak different languages. Generate code from text using the Code with Now Assist dialog box Tell Now Assist what code to generate by opening the Code with Now Assist dialog box from a script editor and describing what you want the script to do. The text you enter is used to generate code in the script editor, which you can accept or reject.

Changes

Between your current release family and Washington DC, some changes were made to existing Now Assist features.


Release	Release notes
Vancouver	New process for opting out of data sharing preferences A user must be in the Generative AI Controller application scope and have the data_steward role to opt out of data sharing for the instance.
Washington DC	Now Assist panel icon displays asynchronous notifications The Now Assist icon displays an increased badge count if the Now Assist panel is closed and a new message is available. Now Assist journey checklist on the Overview page On the Now Assist Admin console Overview page, you can view a journey checklist to help plan and execute your generative AI implementation. Detailed steps include how to install plugins, turn on the Now Assist panel, activate skills, review account settings, and monitor skill performance. New process for opting out of data sharing preferences A user must be in the Generative AI Controller application scope and have the data_steward role to opt out of data sharing for the instance. New input and prompt output configuration for record summarization When activating or editing case or incident summarization skills, the new guided setup includes more options. The options for choosing the inputs provided to the LLM have been expanded. Prompt output customization with new section options has been added to help ensure agents have the information they need. Code completion off by default Turn on generating scripts from code with the sn_now_assist_code.enable_promptless_experience system property.

Removed

Between your current release family and Washington DC, some Now Assist features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some Now Assist features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Activation information

Review information on how to activate Now Assist.


Release	Release notes
Vancouver	Now Assist features are available with activation of a Now Assist plugin. The following plugins are available: Now Assist for Customer Service Management (CSM) Now Assist for Field Service Management (FSM) Now Assist for IT Service Management (ITSM) Now Assist for HR Service Delivery (HRSD) Now Assist for Creator For more information, see Install Now Assist plugins.
Washington DC	Now Assist features are available with activation of any Now Assist plugin. The following plugins are available: Now Assist for Creator Now Assist for Customer Service Management (CSM) Now Assist for Field Service Management (FSM) Now Assist for HR Service Delivery (HRSD) Now Assist for IT Operations Management (ITOM) Now Assist for IT Service Management (ITSM) Now Assist for Strategic Portfolio Management (SPM) Note: The generative AI features that are available with Now Assist plugins may vary. For more information, see Install Now Assist plugins.

Additional requirements

If any additional requirements were introduced or changed for Now Assist we have noted them here.


Release	Release notes
Vancouver	Now Assist is available for Vancouver Patch 4 and later. The Next Experience UI Framework must be enabled to use the Now Assist panel.
Washington DC	The Next Experience UI Framework must be enabled to use the Now Assist panel.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist we have noted them here.


Release	Release notes
Vancouver	Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist is not supported in Microsoft Internet Explorer.
Washington DC	Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer

Accessibility information

Review details on accessibility information for Now Assist, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist we have noted them here.


Release	Release notes
Vancouver	Now Assist is currently available for English only.
Washington DC	Now Assist is currently available for English only.

Highlight information

If there are specific highlight considerations for Now Assist we have noted them here.


Release	Release notes
Vancouver	Restrict Now Assist skills by user role in-product to organize who has access to generative AI capabilities. Add conditions that are based on fields that control when a Now Assist skill is available. Assign the data steward role to users to determine who can make decisions regarding data sharing and generative AI on your instance. Consult the Now Assist journey checklist to guide you in your generative AI implementation on the instance. LLM-based Virtual Agent topics to check IT ticket status and pending approvals. See Now Assist for more information. Note: Vancouver Patch 8 is the final Vancouver patch release providing feature support for net new generative AI features. Users must upgrade to the Washington DC release for new generative AI feature support after the Vancouver Patch 8 release.
Washington DC	Restrict Now Assist skills by user role in-product to organize who has access to generative AI capabilities. Add conditions that are based on fields that control when a Now Assist skill is available. Assign the data steward role to users to determine who can make decisions regarding data sharing and generative AI on your instance. Consult the Now Assist journey checklist to guide you in your generative AI implementation on the instance. LLM-based Virtual Agent topics to check IT ticket status and pending approvals. New input and prompt configuration for record summarization skill Automatically generate chat summarizations for conversations that are transferred between requesters, virtual agents, and live agents Enable Dynamic Translation for Now Assist applications and customize language support See Now Assist for more information.