Combined User Experience Analytics release notes for upgrades from Vancouver to Washington DC

  • Release version: Yokohama
  • Updated January 30, 2026
  • 3 minutes to read
  • Consolidated page of all release notes for User Experience Analytics from Vancouver to Washington DC.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family User Experience Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading User Experience Analytics to Washington DC

    Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    • Users can opt out of basic tracking.
    • A funnel data visualization is available for Usage Insights data sources.

    New features

    Between your current release family and Washington DC, new features were introduced for User Experience Analytics.

    Release Release notes

    Vancouver

    User consent management for defining tracking consent policies
    The user consent management (UCM) capability enables customers to configure their analytics tracking preferences across all tracked applications. This capability provides the flexibility to customize the consent policy per country and to select how the location of the user is detected.

    Washington DC

    Platform Analytics integration
    Improved query capabilities for Platform Analytics integration
    Funnels UIB component
    Enable users to view funnels created in the Usage Insights dashboard.

    Changes

    Between your current release family and Washington DC, some changes were made to existing User Experience Analytics features.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    Basic tracking
    Basic tracking is disabled when the user opts out.

    Removed

    Between your current release family and Washington DC, some User Experience Analytics features or functionality were removed.

    Release Release notes

    Vancouver

    • The following table has been migrated in the Vancouver family release:
      • m2m_user_consent_info.list is now found in sys_analytics_user_consent_decision.list.

    Washington DC

    User Experience Analytics API version 2.1.4 has been withdrawn from store.

    Deprecations

    Between your current release family and Washington DC, some User Experience Analytics features or functionality were deprecated.

    Release Release notes

    Vancouver

    • The following system properties, which were used to customize opt-in and notice pop-ups, are being deprecated from the Vancouver family release:
      • glide.analytics.user.consent.popup.disabled
      • glide.analytics.user.auto.consent
      The change was made to enable basic tracking and country-based consent tracking. To address consent functionality, see [Placeholder link text to key uxa-define-consent-policy].
    • The following message IDs, found in the sys_ui_message list properties, are being deprecated from the Vancouver family release:
      • glide.analytics.consent.eu.text
      • glide.analytics.consent.other.text

    Washington DC

    No updates for this release.

    Activation information

    Review information on how to activate User Experience Analytics.

    Release Release notes

    Vancouver

    User Experience Analytics is a ServiceNow AI Platform feature that is active by default.

    Washington DC

    Usage Insights is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Vancouver

    To optimize your User Experience Analytics, use either a Google Chrome or Apple Safari browser.

    Washington DC

    To optimize your Usage Insights, use either a Google Chrome or Apple Safari browser.

    Accessibility information

    Review details on accessibility information for User Experience Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Localization information

    If there are specific localization considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Vancouver

    No updates for this release.

    Washington DC

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Vancouver

    The enhancement to the user consent management capability enables you to configure your analytics tracking preferences across all tracked applications.

    See User Experience Analytics for more information.

    Washington DC

    • Users can view funnels created in the Usage Insights dashboard
    • Integration with Platform Analytics

    See User Experience Analytics old landing page for more information.