Combined Workforce Optimization for Customer Service CSM release notes for upgrades from Vancouver to Washington DC

Consolidated page of all release notes for Workforce Optimization for Customer Service CSM from Vancouver to Washington DC.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for Customer Service CSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Workforce Optimization for Customer Service CSM to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

New features

Between your current release family and Washington DC, new features were introduced for Workforce Optimization for Customer Service CSM.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Changes

Between your current release family and Washington DC, some changes were made to existing Workforce Optimization for Customer Service CSM features.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Removed

Between your current release family and Washington DC, some Workforce Optimization for Customer Service CSM features or functionality were removed.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some Workforce Optimization for Customer Service CSM features or functionality were deprecated.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Activation information

Review information on how to activate Workforce Optimization for Customer Service CSM.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Workforce Optimization for Customer Service CSM we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Workforce Optimization for Customer Service CSM we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Accessibility information

Review details on accessibility information for Workforce Optimization for Customer Service CSM, such as specific requirements or compliance levels.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for Workforce Optimization for Customer Service CSM we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for Workforce Optimization for Customer Service CSM we have noted them here.

Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.