Tablet interface

  • Release version: Yokohama
  • Updated August 10, 2026
  • 2 minutes to read
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    Summary of Tablet interface

    The Tablet interface in ServiceNow Yokohama release allows users to access their instance via a native tablet app or a browser on their tablet device. The native tablet app provides a user experience similar to the mobile app, displaying favorited applications or modules as tiles on the home screen. The tablet web UI closely mimics the desktop experience with the Core UI, though the special tablet interface ($tablet.do) has been disabled because of this similarity.

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    Supported Features

    • Access via Browser or Native App: Users can connect through a browser for a desktop-like experience or use the native tablet app for mobile-like interaction.
    • Read-only Graphic Tools: Graphics-based tools such as Dependency Views map, schema map, graphical Workflow Editor, Gantt chart, and visual dispatch tool are viewable but cannot be modified from the tablet.
    • Calendar Access: Calendar reports are accessible, but scrolling functionality behaves differently than on desktop.
    • Attachment Uploads: Users can upload video and image attachments on iOS 9 and Android tablets; other file types are not supported.

    Limitations and Unsupported Features

    • Editing Restrictions: Users cannot edit field values directly from list views; they must open the record form to make changes.
    • Administrators’ Tools: Field watcher and JavaScript debugger are unavailable on tablets and require desktop access.
    • Language and Domain Selection: The language picker does not appear on tablets; language settings from desktop apply. Domain picker functionality is unavailable on tablets, requiring desktop to change domains.
    • Slushbucket Feature: Lists, fields, or filters using the slushbucket feature are unsupported on tablets and only work on desktop.
    • Navigation Filter Suffixes: Shortcuts like .list, .do, or .form for navigation work only on desktop versions.
    • Support Chat: End users and support technicians cannot initiate or respond to chat sessions from tablets; chat is desktop-only.
    • Printer Friendly View and Timeline Features: Printer friendly views and timeline-related UI actions, such as workflow timelines and Gantt charts, are not available on tablets.

    Practical Implications for ServiceNow Customers

    ServiceNow customers using tablets can expect a user experience closely resembling the desktop interface for most tasks, especially when using a browser. However, key administrative functions and interactive editing features are limited or unavailable, requiring access via desktop. Understanding these limitations helps in planning device usage for end users and administrators, ensuring critical tasks are performed on supported platforms while enabling mobile productivity where appropriate.

    Use a tablet to access your instance either app or from a browser.

    Use the native tablet app for an experience similar to the native mobile app. Applications or modules that you have favorited in a desktop instance appear as tiles on your mobile app homescreen.

    The tablet web UI mimics the desktop experience in Core UI. $tablet.do has been disabled in Core UI because the tablet interface is the same as the desktop.

    Connect to an instance using the browser on your tablet for an experience similar to the standard desktop user interface.

    Tablet features with limited support

    • Editing lists: You cannot edit field values in a record from the list view. Access the record form to modify any field values.
    • Dependency Views map, schema map, graphical Workflow Editor, Gantt chart, and visual dispatch tool: Graphics-based tools can be viewed but not modified from the tablet interface. Data presented by these tools is read-only when accessed through the tablet interface.
    • Calendars: You can access calendar reports but scrolling around the calendar as you would on the desktop interface is not supported.
    • Video and image attachment upload: Attach videos and images with both iOS 9 and Android. Other file type attachments are not allowed.

    Unsupported tablet features

    • Field watcher: Administrators must use the desktop version to access the Field Watcher.
    • JavaScript debugger: Administrators must use the desktop version to access the JavaScript debug window.
    • Language picker: Even if the internationalization plugin is enabled, the language picker does not appear in the tablet UI toolbar. Language selected through the desktop interface applies to the tablet UI.
    • Domain picker: Tablet users cannot select any other domains that administrators configure for domain-specific personalizations. To select a new domain, use the desktop interface.
    • Slushbucket feature: Any lists, fields, or filters that use the slushbucket feature are unsupported on a tablet device. Slushbuckets are only supported in the desktop interface.
    • Suffix in the navigation filter: You can use the .list, .do, or .form shortcuts to access a list of records in a table or a new form from the desktop version only.
    • Support chat: End users cannot request a chat session nor can support technicians respond to chat requests when using the tablet interface. Help desk chat is only supported in the desktop interface.
    • Printer friendly view: This view, which shows the current screen in a pop-up window without frames and the application navigator, is not available from the tablet.
    • Timeline sliders and the Timeline Metrics UI actions: Features that use timelines, such as the workflow timeline and the Gantt chart are not supported from the tablet.