Exploring the ServiceNow Store
Learn about the ServiceNow Store procurement workflow and how apps, products, and integrations can help your organization enhance the ServiceNow AI Platform experience.
ServiceNow Store overview
The ServiceNow Store offers ready-to-use applications, integrations, and products to help you accelerate your digital transformation. These solutions are prebuilt, pretested, and designed to work with the ServiceNow AI Platform, so you can deploy fully functional software without building or testing new code.
Each solution is developed and tested by ServiceNow or certified partners. Before being listed in the ServiceNow Store, every solution goes through a rigorous certification process to ensure it meets standards for stability, performance, and data security.
ServiceNow Store listings also undergo a content and marketing review to make sure they accurately describe the solution and include information needed to make informed decisions.
ServiceNow Store users
The following table provides examples of the different types of ServiceNow Store users and how they use the ServiceNow Store:
| User | Description |
|---|---|
| Administrators and developers | Find, evaluate, and share solutions. They might also procure solutions based on their organizational roles and responsibilities. |
| Process owners, business owners, and similar roles | Find and evaluate solutions for departmental needs. They might also procure apps, or approve the procurement of paid apps, depending on their specific responsibilities. |
| Platform architects | Assess whether solutions align with internal guidelines, evaluate requirements and dependencies, and understand potential impacts on instance stability and performance. |
| Solution consultants | Stay updated on available solutions. They help find and evaluate options that meet organizational or departmental needs. |
| Technical consultants | Understand apps at a technical level, prepare detailed demonstrations of which solutions might fulfill organizational needs, and might procure trials from the ServiceNow Store to use in demonstrations. |
| Instance users | Leave feedback on apps, products, and integrations in the form of reviews on the ServiceNow Store. Instance users include anyone who uses their organization's ServiceNow AI Platform instance. |
ServiceNow Store workflow
The following shows the overall workflow of finding, procuring, and installing solutions from the ServiceNow Store.
- Find and evaluate solutions on the ServiceNow Store to determine which apps might improve your organization's ServiceNow AI Platform experience. Finding and evaluating solutions might be done by administrators, developers, process owners, solutions consultants, or platform architects.
- Procure apps or trials from the ServiceNow Store to extend production or non-production instance capabilities. Procurement might be done by administrators, process owners, developers, or technical consultants.
- Install procured solutions using the Application Manager. Installation must be performed by an administrator. For more information about using the Application Manager, see Application Manager.
- Update installed solutions using the Application Manager to take advantage of the latest improvements. Upgrades must be performed by an administrator. For more information about using the Application Manager, see Application Manager.
- Leave a review on the ServiceNow Store listing details of any app or product that you have used. Anyone who has experience using a solution can leave a review at any time.