Administer the ServiceNow AI Platform
As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.
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Choose one of these tiles to get started.
Start here to learn about the ServiceNow AI Platform
Learn about the ServiceNow AI Platform and these important applications:
- Admin Center
A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives.
- Subscription Management
- A centralized management experience to help you understand your subscriptions and entitlements.
Configure ServiceNow AI Platform core features
Explore core features that affect global ServiceNow AI Platform behavior as well as behavior
in some ServiceNow AI Platform applications.
- User administration
- Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
- ServiceNow AI Platform tables and data
- Learn how to work with ServiceNow AI Platform records in the classic environment.
- Search administration
- Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
- Time configuration and currency configuration
- Configure date and time fields, time zones for your users, and calendars.
- Translation and localization
- Provide service around the globe with language translation and localization for specified regions.
- Integrations
- Learn about integrating third-party applications into the ServiceNow AI Platform.
- Notifications
- Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
- Service Level Management
- Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.
Maintain and monitor the ServiceNow AI Platform
- Instance Scan
- Identify ServiceNow AI Platform health issues and incorrectly configured settings.
- Events
- Monitor system events and determine which the system should process them.
- Platform performance
- Ensure system optimization through performance monitoring and diagnostics.
Plan and manage your ServiceNow AI Platform upgrade
- Upgrade Center and Upgrade Monitor
- Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results.
Applications and features
- Core configuration
- Admin Center
- Subscription Management
- User administration
- Table administration
- Data management
- Field administration
- Form administration
- List administration
- Search administration
- Currency administration
- Time configuration
- Dynamic Translation
- System Localization
- State Management
- Integrate with third-party applications and data sources
- Events
- Metrics
- Platform performance
- Upgrading the Now Platform