Configure ServiceNow AI Platform core features
Summarize
Summary of Configure ServiceNow AI Platform core features
The ServiceNow AI Platform offers extensive customization capabilities that enable you to tailor your applications to meet specific business needs. It supports user and data administration, localization for global operations, and enhanced search and notification functions. These features empower you to streamline workflows, improve data management, and deliver personalized user experiences.
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User Administration
Manage users, groups, and roles to control access within your instance. User records govern individual account permissions, while groups extend control to teams or departments. Roles enable assignment of access to specific applications or modules. Tools for auditing and impersonation help troubleshoot and test configurations effectively.
Data and Table Management
Handle business data efficiently using Data Management capabilities that support storage, transfer, import, and archiving. Table Administration facilitates bulk record management, and integration with external or third-party data sources is possible via Financial Services Remote Tables.
Forms, Fields, and Lists
Customize forms fully, including personalization, templates, attachments, and UI elements. Fields can be created or modified for use in forms and lists, which themselves have customizable controls and functions to regulate data access and display.
Search Administration
Enhance user information retrieval through AI Search and the Zing search engine, which provide intelligent results and indexing. Configure focused Table searches or broader Global searches. Additional features include search suggestions, Contextual Search based on user intent, and search data analytics.
Localization and Time Configuration
Support global operations by localizing languages and currencies using the Localization Framework and Dynamic Translation for real-time text translation. Manage scheduling and events with Date/Time fields, business and fiscal calendars, and event schedulers. Time zone management and time-based data analysis help coordinate activities worldwide.
Currency Administration
Configure financial data display using Standard Currency fields or advanced Foreign Exchange (FX) Currency fields for greater flexibility in handling different currencies.
Service Level Management
Define and manage service contracts and Service Level Agreements (SLAs) to ensure reliable service delivery. Monitor, repair, and validate SLAs for accuracy, and utilize analysis and reporting tools to maintain service quality.
Integrations
Facilitate seamless connectivity by integrating ServiceNow with external applications, third-party systems, and other instances. Enable features such as Single Sign-On to simplify user access across your enterprise.
Notifications
Automate status updates and communication through system-generated emails, push notifications, SMS, and chat messages. Configure email administration for proper sending and receiving, ensuring timely and effective user alerts.
State Management
Track and control workflow processes by defining state models and transitions. This functionality allows you to manage business service processes and tailor UI actions based on the state of records or tasks.
The ServiceNow AI Platform provides for a multitude of customization options to your applications. Customize your UI, handle user and data administration, and localize your instance for time zones, currencies, and more.
User administration
Create account access types and related roles to work within your instance. User records give you control over individual single account types and the records or actions that they can access. Group records expand control further, to assign access to teams or departments, as well as to subgroups or by skill associations. Customize instances even more with Roles, and assign access to various apps or modules. Troubleshoot and test it all with Tools that provide auditing, impersonation, and more.
See User administration.
ServiceNow AI Platform tables and data
Manage and use your business information effectively on the ServiceNow AI Platform. Take advantage of Data Management to store, transfer, import, and archive data. Work with multiple records at once using Table Administration, and connect with third-party or external instances to handle data with Financial Services Remote Tables.
ServiceNow AI Platform forms, fields, and lists
Take control of every aspect of data collection and usage in your instance. Forms on the ServiceNow AI Platform are fully customizable, with options for personalization, templates, attachments, UI, and more. Create and modify Fields, used in forms and displayed in lists or tables. Define user access to all your data with Lists, including custom controls and functions.
Search administration
Help your users find information with ease using ServiceNow search administration products. AI Search and the Zing search engine provide intelligent search results and proper indexing. Focus your data requests with Table searches, and go wider with Global searches, all with configurable search systems across the ServiceNow AI Platform. Improve search assistance with search suggestions, Contextual Search based on intent, and search data analysis.
Time configuration
Keep your business on-time with the ServiceNow AI Platform. Handle schedule and event info collection with Date/Time fields, and manage personnel, users, and data across Time Zones. Business and fiscal calendars and event system schedulers are all available and tailored to best help you and your users. Time displays, counts, and time-based data analysis all help you manage your work and track historical info.
See Time configuration.
Currency administration
Monitor currency values with ServiceNow currency administration systems. Configure Standard Currency fields for financial and non-financial records and applications, or use expanded Foreign Exchange (FX) Currency fields for added configuration options.
Service Level Management
Ensure your services to your customers are properly managed and documented. The full series of ServiceNow modules for Service Level Management lets you define service contracts and service level agreements (SLA) as needed. Repair, monitor, and validate SLA records for time and duration accuracy, get analyses and reports on service, and separate record domains for information display and control.
ServiceNow AI Platform translation and localization
Communicate effectively with users and customers around the world. The Localization Framework provides info to users in a variety of languages and currencies across a multitude of apps—all within the same instance. Dynamic Translation helps accommodate users even more fully, by actively translating text in forms and other applications.
ServiceNow AI Platform integrations
Bring ServiceNow and external applications together with integrations on the ServiceNow AI Platform. Make onboarding and service configuration easy by adding to your instance. Integrate other instances, third-party apps, and data sources, and make helpful features such as Single Sign-on available throughout your enterprise.
Notifications
Use Notifications to automate status updates by email, system, or user (through individual providers). Set up Email administration and your instance email client to work with notifications, and proper sending and receiving of email. System notifications enable real-time updates through push notifications, SMS, chat messages, and more.
See Notifications.
State Management
Monitor workflow in your instance with State Management. Define state models and transitions to determine your business's service processes, as well as UI actions possible based on state.
See State Management.