List administration

Yokohama ServiceNow AI Platform Administration
Release
yokohama
ft:locale
en-US
ft:publication_title
Yokohama ServiceNow AI Platform Administration
ft:clusterId
platadm
bundleId
platadm
workflow
Platform
  • Administer the ServiceNow AI Platform
  • Get started
  • How the ServiceNow AI Platform works
  • Basic system configuration
  • ServiceNow plugins
  • Activate a plugin
  • Activate a plugin on a personal developer instance
  • Request a plugin
  • List of plugins (Yokohama)
  • Find components installed with an application
  • Available system properties
  • Add a system property
  • Create a system properties module
  • Query join and complexity size limits
  • Web proxy
  • NTLM authentication
  • Proxy servers for SOAP clients
  • Bypass the proxy server
  • Admin Center
  • Exploring Admin Center
  • Admin Center summary
  • Administering Admin Home
  • Discovering adoption blueprints
  • Adoption blueprints
  • Select your adoption blueprint
  • Expand technology services while reducing costs blueprint
  • Deliver extraordinary employee experiences, resiliency and productivity blueprint
  • Modernize your change management process blueprint
  • Reduce incidents and keep services flowing with AI based automation blueprint
  • Ensure technology teams meet compliance and performance standards blueprint
  • Operationalize workforce effectiveness and processes blueprint
  • Install applications for an adoption blueprint
  • Configuration Hub
  • Configure the product home page
  • Admin Center reference
  • Admin Center roles
  • Administering applications
  • ServiceNow Store
  • Explore
  • Tracking activity
  • Listing details
  • Plugins, apps, integrations, and products
  • Configure
  • Set notification preferences
  • Getting apps
  • Start a trial
  • Get a free app
  • Buy a ServiceNow application
  • Buy a partner app
  • Getting products
  • Contact a seller
  • Evaluating requirements and dependencies
  • Terms and conditions
  • Reviewing apps
  • Review an app
  • Submit a guest review
  • Getting on-premise apps
  • Get an on-premise app or product
  • Upload an app to an on-premise instance
  • Using a regulated environment
  • Available regulated environments
  • Unavailable listing types
  • Access a regulated ServiceNow Store
  • Request a paid app
  • Reference
  • Guest contact form fields
  • Guest review form fields
  • ServiceNow Store glossary
  • Application Manager
  • Explore
  • Activity log
  • Available for you
  • Updates
  • Installed
  • Application details
  • Configure
  • Deactivating ServiceNow Store auto-sync
  • Installing apps, plugins, and products
  • Installation details
  • Entitle an app
  • Install an app or plugin
  • Install all apps in a product
  • Updating apps
  • Update an app or plugin
  • Uninstalling apps
  • Uninstall an app
  • Repairing apps and plugins
  • Repair an app
  • Reference
  • Domain separation
  • App state indicators
  • Now Assist app installation blocked
  • Legacy Application Manager
  • Explore
  • Available actions
  • Use
  • Opt in to a product
  • Manage entitlements from your ServiceNow instance
  • Entitle an app
  • Entitle a product from your ServiceNow instance
  • Accessing unpurchased recommended apps
  • Get a free app trial
  • Request an app
  • Get a free application
  • Buy a paid application
  • Complete an offline purchase
  • Schedule installation
  • Install or update all product apps
  • Install apps in a batch
  • Install an application
  • Update an application
  • Select an app
  • Repair an app
  • Opt out of a product
  • Installation considerations
  • skipped records
  • Rolling back and removing applications
  • Roll back an application
  • Delete an application
  • Uninstall an application
  • View app upgrade history
  • Multi-instance Management
  • Basic trust configuration for data sync applications
  • Cross-instance application trust configuration
  • Configure Manager Instances
  • Subscription Management
  • Explore
  • Product subscriptions overview
  • Viewing product subscription details
  • Monitoring Workflow Data Fabric usage
  • Viewing instance-level entitlements
  • Viewing account-level entitlements
  • Monitoring cloud capacity
  • Monitoring Now Assist creators
  • Monitoring Now Assist usage
  • Addressing issues
  • Discovering insights
  • Configure
  • Create an administrator
  • Share subscription data from another instance
  • Configure subscription allocation status
  • Manage subscriptions in an on-premise installation
  • Managing per-user subscriptions
  • Allocate subscriptions
  • Remove a subscribed group
  • Maintain allocations at renewal
  • Managing custom tables and apps
  • Map a custom app to a subscription
  • Map a missing custom app to a subscription
  • Map custom tables to a subscription
  • Map a missing custom table to a subscription
  • Maintain mappings at renewal
  • Grandfathered and exempted tables
  • Monitoring capacity subscriptions
  • Monitor capacity subscription calculations
  • Reference
  • Subscription types
  • Subscription form
  • User sets and groups
  • Installed components
  • Roles
  • Domain separation
  • Now Support administration
  • View Now Support users
  • Create a user in Now Support
  • Manage user access in Now Support
  • Configure core features
  • User administration
  • Exploring user administration
  • The User record
  • Creating users, companies, and departments
  • Creating users
  • Create user
  • User self-registration
  • Add a new company
  • Normalization data services
  • Implementing normalization data services using guided setup
  • Normalized company names table
  • Normalized Mappings table
  • Normalization properties
  • Changing normalized company names
  • Add a department
  • Creating groups
  • Create a user group
  • Add a user to a group
  • Configure assignment group types
  • Managing roles
  • All ServiceNow roles
  • Base system roles
  • Special administrative roles
  • Read-only role
  • Application specific roles
  • System roles
  • Create a role
  • Grant a role access to applications and modules
  • Assign a role to a group
  • Assign a role to a user
  • Add a role to an existing role
  • Create a group role
  • Audit user roles
  • Delegating roles
  • Designate role delegators
  • Assign roles as a role delegator
  • Prevent a role from being delegated
  • Time-limited role
  • Grant a time-limited role
  • Monitoring user activity
  • Impersonating users
  • Manage the visibility of the impersonation feature
  • Impersonate a user
  • Impersonation logs
  • Managing user sessions
  • Non-interactive sessions
  • Tables and data
  • Table administration
  • Explore
  • Custom tables
  • Data dictionary tables
  • System dictionary
  • Table relationships
  • Table extension and classes
  • Storage aliases
  • Manage tables and indexes
  • Create a table
  • Global default fields
  • Deleting custom tables
  • Delete a custom table
  • Delete all records from a table
  • Modify dictionary entries
  • Dictionary entry form
  • Dictionary attributes
  • Modify the Glide durations format
  • Dictionary overrides
  • Define a dictionary override
  • Table flattening
  • View table extension model
  • Viewing table references and extensions
  • Generate a schema map
  • Analyzing table relationships
  • Create a table index
  • Drop a custom index
  • Create a many-to-many table relationship
  • Reference default many-to-many relationships
  • Work with the Task table
  • Table structure
  • Important fields
  • Journal fields
  • Reminder table
  • Assignment rules
  • Assignment rules module
  • Data lookup rules
  • Rule precedence
  • Workflow assignments
  • Baseline assignment rules example
  • Create an assignment rule
  • Create an assignment data lookup rule
  • Planned tasks
  • Create a planned task
  • Create a baseline
  • Measure time and effort
  • Important fields
  • Planned task scripts
  • Planned task hierarchy
  • Configure rollup
  • Many-to-many task relations
  • Request the plugin
  • Plugin manifest
  • Define a relationship type
  • Define allowed relationships
  • Modify the displayed field
  • Mark as Solution button
  • Task relationships with UI actions
  • Time Card management
  • Activate the plugin
  • Time sheet policies
  • Create a policy
  • Set a default policy
  • Assign a policy
  • Create a rate type
  • Time Sheet Portal
  • Create time cards and log time
  • Submit a time sheet
  • Log time for resources
  • Time Sheets
  • Create a time sheet
  • Submit a time sheet
  • Approve or reject time sheet
  • Time cards
  • Create a time card
  • Copy time cards from a previous time sheet
  • Auto-generate time cards
  • Submit time card
  • Approve or reject a time card
  • Record time worked
  • Manage costs
  • Domain separation
  • Work with database views
  • Joining tables
  • Create a database view
  • Add a table
  • Adding a left join
  • Specify a field to return
  • Relabel a column
  • Configuring the return count
  • Test the database view
  • Displaying function results
  • Add a function field
  • Display function results
  • Use disjunctions in complex queries
  • Database views in the base system
  • Data Management
  • Explore
  • Data archiving
  • Table cleaner
  • Analyze data usage
  • Analyze data usage on your instance
  • Manage data growth
  • Create a data management policy
  • Archiving records
  • Create an archive rule
  • Archive related records
  • Managing archived data
  • Migrating non-reference fields to reference fields
  • Deleting older or unwanted records
  • Create a table cleanup rule
  • Manage table cleaner resource usage
  • Applying database rotation techniques
  • Activate the plugins
  • Table rotation
  • Apply table rotation
  • Table extension
  • Apply table extension
  • Update records safely
  • Mark records for updating
  • Schedule or execute an update job
  • Rollback an update job
  • Delete records safely
  • Mark records for deletion
  • Preview affected records
  • Schedule or execute a delete job
  • Rollback a delete job
  • Reference
  • System properties
  • Data archive table size limits
  • Unique record identifier (sys_id)
  • Domain separation
  • Exporting data
  • Export data from a record
  • Export data from a list
  • Export directly from a URL
  • Call URL export programmatically
  • Break up a large export
  • Exporting and importing data via XML
  • Export data to XML
  • Import data from XML
  • Automatic matching of display values
  • Exporting currency fields to Excel
  • Enable export debug logging
  • Data export reference
  • Default values for column headers and column values
  • Field types affected by export controls
  • System properties for display value and header
  • Query parameters for display value and header
  • Export limits
  • Exporting your table records to Google Sheets
  • Set up the OAuth application on the Google Sheets API
  • Configure ServiceNow connection and credential aliases for Google sheets
  • Create an application registry for Google Sheets on a ServiceNow instance
  • Roll back and delete recovery
  • Roll back patch upgrades or plugin activations
  • Use the Deleted Records module to restore a deleted record
  • Use the Delete Recovery module to restore a deleted record
  • Use the Script Execution History module to roll back a Scripts-Background execution
  • Rollback context properties
  • Instance Clone
  • Explore
  • Configure
  • Register target instance
  • Register target instance (legacy)
  • Create a custom clone profile
  • Create a custom clone profile (legacy)
  • Add preservers
  • Add preservers (legacy)
  • Add exclusion
  • Add exclusion (legacy)
  • Add cleanup scripts
  • Request a clone
  • Manage
  • Cancel a clone
  • Batching update sets
  • Roll back a clone
  • Schedule recurring clones (legacy)
  • Cancel clone schedules (legacy)
  • View clone status (legacy)
  • View the clone history page (legacy)
  • Reference
  • Clone options
  • Clone states
  • Clone terminology
  • General guidelines for optimizing your clone duration
  • General guidelines for registering target instance
  • General guidelines for excluding a table from cloning
  • Forms, fields, and lists
  • Form administration
  • Configuring forms
  • Using the form designer
  • Configuring the form layout
  • Administering forms
  • Administering form personalization
  • Administering form annotations
  • Administering attachments
  • Configure attachment system properties
  • Disable attachments on a table
  • Index attachments on a table
  • Hide the attachment [view] link
  • Configure attachment icons
  • Using formatters
  • Create a UI macro for a formatter
  • Create a formatter and add it to a form
  • Activity formatter
  • Process flow formatter
  • Parent breadcrumbs formatter
  • Approval summarizer formatter
  • Override a formatter with macros
  • Limit the number of activity stream entries
  • Using form templates
  • Create a template using the Template form
  • Create templates for related task records
  • Create a template by saving a form
  • Create records based on a template
  • Create a module for a template
  • Template bar
  • Toggle the template bar
  • Scripted templates
  • Defining UI actions
  • Create a UI action
  • Override a UI action for an extended table
  • Using UI policies
  • Advanced form configuration
  • Field administration
  • Exploring field administration
  • Customizing fields
  • Add and customize a field in a table
  • Make a field mandatory
  • Change the field label or hint
  • Delete a field from a table
  • Add users to a watch list
  • Configure email notifications for watch lists
  • Hide email addresses in a watch list
  • Configure order buttons on the watch list slushbucket
  • Highlight list fields
  • Modify string field length
  • Specify a default field value
  • Make a field dependent
  • Require unique values for a field
  • Define field styles
  • Record numbering
  • Add auto-numbering records in a table
  • Prepare to left-pad number fields in custom tables
  • Configure left padding of a system number in a table
  • Prevent numbering gaps
  • Enforcing unique numbering
  • Administering fields
  • Field normalization and transformation
  • Activate Field Normalization
  • Installed with field normalization
  • Enable a field type for normalization or transformation
  • Create a raw field
  • Normalization and transformation data jobs
  • Run a single data job
  • Run multiple data jobs
  • Rollback a data job
  • Normal values
  • Create the normalization record
  • Create a normal value
  • Create aliases
  • Apply aliases
  • Create rules
  • Coalesce records on a normal value
  • Transforms
  • Transform a field
  • Default Transform Definitions
  • Create a transform definition
  • Create a transform variable for a transform definition
  • Create a script for a transform definition
  • Create a transform category
  • Regular expressions and patterns in field normalization rules
  • Pattern matching
  • Domain separation and Field Normalization
  • Data policy
  • Installed with data policy
  • Create a data policy
  • Data policy fields
  • Convert a UI policy to a data policy
  • Convert a data policy to a UI policy
  • Data policy debugging
  • Data lookup and record matching support
  • Create custom data lookups
  • Dynamic Schema
  • Create a dynamic attribute group
  • Add dynamic attributes to a dynamic group
  • Create a dynamic choice set
  • Add choices to a dynamic choice set
  • Create a dynamic category
  • Include dynamic attribute groups in a dynamic category
  • Include dynamic attributes in a dynamic category
  • Storing dynamic attributes on a record
  • Create a dynamic schema reference
  • Create a dynamic attribute store field
  • Add dynamic attributes to a record
  • Field types reference
  • Choice list field type
  • Choice list security
  • Values to associate with choice labels for scripting
  • Integer values for default choice lists
  • Configure state field choice values
  • View choice list definitions
  • Condition field types
  • Add the condition count to a condition field
  • Update a conditions field to use condition builder v2
  • Database field type
  • Dictionary entry data types
  • Document ID field
  • Dynamic attribute store field type
  • Function field
  • Geo point field type
  • HTML field editors
  • Configure a field editor for the HTML field
  • Configuring system properties for TinyMCE HTML editor
  • Configuring plugins for the TinyMCE HTML editor
  • Configure the HTML toolbar
  • Formatting functions in HTML field editors
  • Highlight text in TinyMCE
  • Insert a line break in the HTML editor
  • Table functions in HTML field editor
  • Add a table to an HTML editor
  • Editing functions in HTML field editor
  • Paste content into an HTML editor
  • Extended functions in HTML field editor
  • Embed images in the HTML editor
  • Link a website in HTML editor
  • Embed videos in the HTML editor
  • Define video file types for HTML fields
  • Disable user access to the image library for HTML area
  • Configure accordion in TinyMCE HTML editor
  • Configuring the TinyMCE toolbar via Dictionary attributes
  • Image field type
  • IP address field type
  • Journal field type
  • Render journal field entries as HTML
  • Restrict the CODE tag in journal fields
  • Validate HTML in journal fields
  • Journal field display limits
  • Enable the text field character counter
  • Name-value pairs field type
  • Percent complete field type
  • Target threshold colors attribute
  • Phone number field type
  • Territories assigned
  • Dependent fields
  • E.164 phone number field configuration
  • Configure a territory phone display rule
  • Reference field type
  • Add a reference field
  • Enable dynamic creation for reference fields
  • Configure cascade delete rules
  • Define the reference key
  • Display a reference field as a choice list
  • Display values
  • Select a field as the table display value
  • Decorations
  • Reference lookup
  • Tree picker lookup
  • Reference field icon
  • Configure the related incidents icon
  • Configure the show workflow icon
  • Reference qualifiers
  • Configure reference qualifiers
  • Constrain the assigned to field by role
  • Constrain the assignment group field
  • The INSTANCEOF operator in reference qualifiers
  • Auto-complete for reference fields
  • Recent selections
  • Suggestion field type
  • Configure suggested text for string fields
  • Configure suggested text for journal fields
  • Wiki field type
  • Supported wiki tags
  • Create a Wikitext field
  • Extend the functionality of a Wikitext field
  • List administration
  • Configuring lists
  • Configure the list layout
  • Configure list calculations
  • Omit record count in a list
  • Configure list controls
  • Advanced list control with scripts
  • Show/hide filter controls
  • Administering lists
  • Controlling the sort sequence used to display lists
  • List editor administration
  • Configure list editor properties
  • Configure list control settings for the list editor
  • Configuring contextual security for the list editor
  • Example - Restrict a table
  • Example - Restrict a field
  • Example - Restrict a field with a script
  • Example - Restrict a field with a condition
  • User preferences for list editing
  • Personal list administration
  • Enable or disable personal lists
  • Control which roles can personalize lists
  • Manage personal lists
  • Administer detail rows
  • Restrict filters and breadcrumbs with fixed queries
  • Suppress filters and breadcrumbs with list controls
  • Use script includes to suppress filters and breadcrumbs
  • Increase the allowed number of breadcrumb entries
  • Enable a hierarchical list
  • Use list controls in hierarchical lists
  • Context ranking
  • Activate context ranking
  • Create a ranking definition
  • Rank a list
  • Apply a new sort order to a list
  • Scrum ranking definitions
  • Rank stories in a related list
  • Customize list context menus
  • Action script for list context menus
  • Dynamic actions script for list context menus
  • onShow script for list context menus
  • Search administration
  • Machine learning solutions for Search administration
  • Predictive Intelligence for Contextual Search
  • Features of Search administration
  • Search Suggestions
  • Exploring Search Suggestions
  • Configuring Search Suggestions
  • Schedule the Build Search Suggestions script
  • Schedule suggestion pruning
  • Set maximum age for searches used in suggestion generation
  • Prevent the creation of suggestions in special cases
  • Test regular expression patterns in Search Suggestion Exclusion List Rule entries
  • Using Search Suggestions
  • Analyze search relevancy
  • Use the GraphQL REST API to view suggestions created from external user searches
  • Search Suggestions reference
  • Installed with Search Suggestions
  • Search Suggestions tables
  • Domain separation and Search Suggestions
  • Search signals
  • Search signal tables
  • Zing text indexing and search engine
  • Features of Zing text indexing and search engine
  • Available search options
  • List search finds records from the current table
  • Boolean operators allow conditional search results
  • Quotation marks allow exact phrase searches
  • Wildcard characters allow searching for patterns and variations
  • Enable or disable the Zing junk filter
  • Debug Zing
  • Global search finds records from multiple tables
  • Global search displays a page of matching results
  • Text search views control format of global search results for tables
  • Default display fields for global search tables
  • Search settings filter and group global search results by table
  • Global search displays exact matching records
  • Global search displays your most recent search queries and results in Next Experience UI
  • Set global text search properties
  • Configure parallel processing of search groups
  • Revert to the legacy global search UI
  • Set the preview limit for global or workspace search in Next Experience UI
  • Hide per-table search result counts in Next Experience UI
  • Add a workspace application to the Unified Navigation search context menu
  • Global text search suggestions
  • Update a type-ahead suggestion
  • Configure "Did you mean?" suggestions
  • Zing generates search results in four phases
  • Zing filters search results with access controls
  • Zing computes document scores using three components
  • Score search terms by inverse document frequency (IDF)
  • Set the relative weight of a field
  • Zing indexes words
  • Zing indexes punctuation as part of some words
  • Zing indexes some HTML elements
  • Configure a table for indexing and searching
  • Configure a text index group to search across multiple tables
  • Zing index and search dictionary attributes
  • Regenerate a text index for a table
  • Reindex a table without impacting text search results
  • Regenerate the text index for a single record
  • Remove an index
  • Remove an index for a specific field
  • Remove the text index for a child table
  • Change the query mode of an indexed table
  • Enable indexing of text in multi-row variable sets
  • Text indexing statistics and status
  • Configure tables to use the Japanese tokenizer
  • Zing can include attachments in search results
  • Index attachments on a table
  • Zing removes stop words from queries
  • Configure a global stop word
  • Configure a table-specific stop word
  • Enable automatic stop words for a table
  • Disable a stop word in Zing
  • Zing matches derived words with stemming
  • Zing can expand search results with synonyms
  • Enable search synonyms
  • Create synonym dictionaries
  • Select synonym dictionaries for a table
  • Disable synonyms for a table
  • Debug synonym searches
  • Zing displays search suggestions as users enter search terms
  • Enable and disable Search Suggestions in Zing
  • Set the maximum number of search suggestions Zing displays
  • Installed with Zing
  • Zing roles
  • AI Search
  • Explore
  • AI Search architecture
  • AI Search configuration
  • Index searchable content from ServiceNow AI Platform tables and external sources
  • Control access to searchable content using search sources
  • Define search experience settings in search profiles
  • Enable AI Search in supported ServiceNow AI Platform applications
  • Provide users with powerful and flexible search
  • Enable search result refinement filters
  • Display relevant and actionable search results
  • Content security in AI Search
  • Internationalization support
  • Use AI Search for global search and configurable workspace search in Next Experience
  • Deflect incidents in Service Portal with the AI Search Assist widget
  • Search disparities in AI Search and Now Assist
  • Configure
  • Assign AI Search roles
  • Indexed sources
  • Create an indexed source
  • Indexed source retention policies and filter conditions
  • Purge stale records from the index
  • Indexed source guardrails
  • Semantic index configuration for indexed sources
  • Configure semantic indexing settings for an indexed source
  • AI Search Retrieval Augmented Generation (RAG)
  • Configuring an external or custom embedding model
  • Set up a connection and credential alias for a third-party embedding model
  • Activate a third-party embedding model
  • Configuring bring your own model (BYOM)
  • Create a custom embedding model
  • Set a provider for an embedding model
  • Connect your custom embedding model with the Generative AI application
  • Create an error handler extension point
  • Enable the custom embedding model for semantic indexing
  • Exclude knowledge block content from the index
  • Activate indexing of catalog variable content
  • Indexed source attributes
  • Create an indexed source attribute
  • Enable indexing of tags for an indexed source
  • Enable indexing of attachments for an indexed source
  • List of indexed source attributes
  • Field settings
  • Create a field setting for an indexed source
  • Enable indexing of referenced table fields for an indexed source
  • List of field settings
  • Security for searchable referenced table field values
  • Indexing content from indexed sources
  • Index or reindex an indexed source
  • Index or reindex multiple indexed sources
  • Search sources
  • Create a search source
  • Preview matching records for a search source
  • Search profiles
  • Create a search profile
  • Clone a search profile
  • Publish a search profile
  • Link a search source to a search profile
  • Synonyms
  • Create a synonym dictionary linked to a search profile
  • Create synonyms
  • Clone a synonym dictionary
  • Link a synonym dictionary to a search profile
  • Unlink a synonym dictionary from a search profile
  • Delete a synonym dictionary
  • Stop words
  • Create a stop word dictionary linked to a search profile
  • Create stop words
  • Clone a stop word dictionary
  • Link a stop word dictionary to a search profile
  • Unlink a stop word dictionary from a search profile
  • Delete a stop word dictionary
  • Typo handling
  • Modify settings for a typo handling dictionary
  • Exclude a term from a typo handling dictionary
  • Genius Results
  • Genius Result configurations in the base system
  • Catalog Item Genius Results
  • NLQ Genius Results
  • Display NLQ Genius Result answers in Service Portal search applications
  • Configure navigation actions for NLQ Genius Result answer cards
  • System properties for NLQ Genius Results
  • People Genius Results
  • Activate People Genius Results
  • Q&A Genius Results
  • Factoid extraction for Q&A Genius Results
  • Set the factoid extraction mode for Q&A Genius Results
  • System properties for factoid extraction in Q&A Genius Results
  • Link a Genius Result configuration to a search profile
  • Set the evaluation order for Genius Result configurations in a search profile
  • Create a Genius Result configuration
  • Link an NLU model and intents to a Genius Result configuration
  • Result improvement rules
  • Create a result improvement rule
  • Boost search results using a result improvement rule
  • Block search results and Genius Results using a result improvement rule
  • Promote search results using a result improvement rule
  • Share result improvement rules between search profiles
  • Search application configurations
  • Create a search application configuration
  • Grouping attachment search results with their parent results
  • Group attachment search results with their parent results
  • Create a facet in a search application
  • Show search result counts for facets
  • Clear facet filters when selecting a new source facet bucket
  • Configure source facet buckets
  • Auto-complete suggestions
  • Using search scripted post-processors in search applications
  • Search result sort options in search applications
  • Activate fuzzy numeric search
  • Configure EVAM display settings for search results
  • List of Search Result EVAM card properties
  • Show search result card borders in portal search
  • Show search result card borders in global search
  • Enabling and configuring AI Search in ServiceNow AI Platform applications
  • Create a custom search matcher for global search
  • Domain separation and AI Search
  • Enable automatic domain updates for a referenced table
  • Indexing and searching external content
  • Request the External Content for AI Search plugin
  • Create an external content schema table
  • External content security
  • Defining access permissions for external documents
  • Mapping external users and groups to ServiceNow AI Platform users
  • Components installed with External Content for AI Search
  • Integrate
  • AI Search record producer for Service Portal
  • Configure AI Search Assist for a record producer
  • AI Search Assist roles
  • AI Search Assist properties
  • Domain separation and AI Search Assist
  • Search
  • Search query language
  • Viewing search results
  • Change search result sort order
  • Automatic search query resubmission
  • Fuzzy numeric search
  • Provide Genius Results feedback
  • Administer
  • Lemma and Unicode normalization
  • Internationalization support
  • Searching translated content
  • Assign Knowledge article search languages by country
  • Configure globally searchable knowledge articles
  • Configure translation for knowledge article reference field values in facets
  • Interaction with fallback languages
  • Enable a global fallback locale for translated content
  • Machine learning relevancy
  • Content security
  • Encrypted fields
  • Semantic vector search
  • AI Search logging and debugging
  • View ingestion log messages
  • View all log messages
  • Review ingestion history for an indexed source
  • Enable session debugging
  • Search Preview UI
  • Admin tools
  • Diagnose search result access issues
  • Debug search source and content security filters
  • Debug external content security filters for a ServiceNow AI Platform user
  • Review record counts for indexed sources
  • Search query parameter evaluation framework
  • Reference
  • Plugins installed
  • Components installed
  • External Content for AI Search roles
  • System properties
  • Tables excluded from indexing
  • Variable types supported by indexing
  • Index fields
  • AI Search Country To Search Language form
  • AI Search External Search User Mapping Table Data Source Relationship form
  • AI Search Genius Result Configuration form
  • AI Search Genius Result Configuration NLU Model Mapping form
  • AI Search Results Improvement Rule form
  • Child Table form
  • Custom Matcher form
  • Dictionary form
  • Dictionary Term form
  • Facet form
  • Field Setting form
  • Indexed Source form
  • Indexed Source Attribute form
  • Indexed Source History form
  • Source Facet Bucket form
  • Record Producer Configuration form
  • Rule - Action Mapping form
  • Search Application Configuration form
  • Search Profile form
  • Search Profile - Dictionary Mapping form
  • Search Profile - Genius Result Mapping form
  • Search Profile - Search Source Mapping form
  • Search Scripted Post-processors form
  • Search Source form
  • Semantic Index Configuration form
  • Semantic Index Field form
  • Sort Option form
  • Suggestion Reader Group form
  • ServiceNow Store applications and integrations
  • Advanced AI Search Management Tools
  • Activate Advanced AI Search Management Tools
  • AI Search Profile dashboard
  • AI Search dashboard
  • Create a cross-scope access privilege for the AI Search dashboards
  • AI Search analytics dashboard
  • Customize the banner logo for the AI Search Analytics dashboard
  • Configure Service Portal to send analytics data
  • Search Preview UI
  • Advanced AI Search Management Tools reference
  • AI Search for Next Experience
  • Install AI Search for Next Experience
  • Configuring AI Search for Next Experience
  • Verify that your instance meets the prerequisites for AI Search for Next Experience
  • Migrate Zing search application configurations to AI Search
  • Enable AI Search for Next Experience
  • Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
  • Revert to Zing as the Unified Navigation search engine
  • Repair AI Search for Next Experience after activating a new ServiceNow AI Platform language
  • Enable search-based auto-complete suggestions in AI Search for Next Experience
  • Use global search
  • AI Search for Next Experience reference
  • AI Search for Next Experience properties
  • AI Search for Next Experience default source facet buckets for global search
  • Now Assist in AI Search
  • Install Now Assist in AI Search
  • Review available versions of Now Assist in AI Search
  • Configuring Now Assist in AI Search
  • Enable Now Assist Genius Results in AI Search portals and mobile applications
  • Now Assist Multi-Content Response Genius Results
  • Now Assist Q&A Genius Results
  • Enabling Now Assist Q&A Genius Results
  • Define a query filter for Now Assist Q&A Genius Results
  • Change the minimum search term count for Now Assist Q&A Genius Results
  • Dynamic Translation for Now Assist Q&A Genius Results
  • Caching for Now Assist Q&A Genius Results
  • External Content Q&A Genius Results
  • Configure SharePoint API permissions for your External Content Q&A Genius Results OAuth 2.0 application
  • Configure OAuth settings for External Content Q&A Genius Results
  • Restrict the Microsoft SharePoint Online sites that External Content Q&A Genius Results can search
  • Sign in to Microsoft SharePoint Online to authorize External Content Q&A Genius Results
  • Now Assist Actions Genius Results
  • Dynamic Translation for Now Assist Actions Genius Results
  • Configure AI Search as the source for Ask Now Assist suggestions
  • Hybrid search
  • Provide feedback on Now Assist Multi-Content Response Genius Result answers
  • Now Assist in AI Search reference
  • Components installed with Now Assist in AI Search
  • Now Assist in AI Search properties
  • Auto-complete suggestion types included with Now Assist in AI Search
  • AI Search Admin console
  • Install AI Search Admin Console
  • Using AI SearchAdmin console
  • Configure and manage AI Search in search applications
  • Track your AI Search activity
  • AI Search activity reports
  • Add features to AI Search
  • Access AI Search resources
  • Customizing the result-card interface in AI Search by using EVAM
  • Create or edit an EVAM view definition
  • Copy an EVAM view configuration
  • Track how your EVAM view configurations are used
  • Activate or deactivate an EVAM view configuration
  • Delete an EVAM view configuration
  • Managing the indexed sources from the AI Search Admin console
  • Create an indexed source from the AI Search Admin console
  • Define the semantic indexing configuration for an indexed source
  • Index the content from an indexed source for searchability
  • Set up a field configuration for an indexed source
  • Set up an indexed source attribute for indexing the search content
  • Manage hybrid search in search applications
  • AI Search Admin console reference
  • External Content Connectors
  • Explore
  • Estimating document volume for source systems
  • Configuring source systems for external content indexing
  • Creating external content connectors
  • Creating multiple connectors of the same type
  • Configuring crawl settings for external content connectors
  • Domain separation and External Content Connectors
  • Install
  • Verify inbound mTLS activation
  • Configure
  • Adobe Experience Manager as a Cloud Service external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Amazon S3 external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Asana external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Confluence Cloud external content connector
  • Estimate document volume
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Jira Cloud external content connector
  • Configure connector user
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Box external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Cornerstone external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Docusign external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Dropbox external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitHub Enterprise Cloud external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitLab external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Google Drive external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • HubSpot external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Lucidchart external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft OneDrive external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft SharePoint Online external content connector
  • Estimate document volume
  • Create public/private key pair
  • Configure source system
  • Configure site and site collection access
  • Create connector
  • Configure crawl settings
  • View retrievable page content using the Microsoft SharePoint Online REST API
  • Microsoft Teams external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft Viva Engage external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Miro external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • monday.com external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Notion external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • SAP DMS external content connector
  • Create a subaccount in SAP BTP
  • Create a SAP user and role collection
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow instance external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow product documentation external content connector
  • Create connector
  • Configure crawl settings
  • Slack external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Smartsheet external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Trello external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Webcrawler external content connector
  • Predefined web sources
  • Create connector
  • Configure crawl settings
  • WordPress external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Workday external content connector
  • Configure security settings
  • Configure access to help articles
  • Configure payslip report
  • Configure Learning assignment report
  • Get Workday Learning assignments task code
  • Get Workday birthday task code
  • Get Workday anniversary task code
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zendesk Guide external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zoom external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Rename an external content connector
  • Deactivate, reactivate, or delete an external content connector
  • Edit connection or crawl settings for an external content connector
  • Configure user permission settings
  • Connect an external content connector to a search profile
  • Add an external content search source to Now Assist in Virtual Agent
  • Verify connection settings and source system permissions
  • Crawl
  • Create a content crawl for an external content connector
  • Create a user permission crawl for an external content connector
  • Cancel a running external content connector crawl
  • Refresh content for an external content connector
  • Review
  • Review crawl history for an external content connector
  • Review analytics for an external content connector
  • Review user permissions for an external content connector
  • Reference
  • Components installed
  • Supported binary file extensions
  • Statistics for content crawls
  • Statistics for user permission crawls
  • Analytics
  • Reassign the External Content Connectors Service Account user to the global domain
  • Contextual search
  • Contextual search plugin
  • Contextual search plugin
  • Components installed with Contextual Search
  • Contextual search concepts
  • Contextual search components diagram
  • Configuring contextual search
  • Contextual search properties
  • Define a search context
  • Configure table for a contextual search
  • Filter configuration for contextual search
  • Create a filter configuration using mapping
  • Create a filter configuration using scripts
  • Configure search resource context properties
  • Managing contextual search
  • Set a search context as default
  • Set the default source for search context
  • View a searcher
  • Show the related search box in a form
  • Add multiple search fields for contextual search
  • Add additional resources to the source selector of a form
  • Edit search resource display field record
  • Specify fields for the Cxs_popup view
  • Modify or disable search actions available for contextual search
  • Enable viewing of search results for the current and another selected user
  • Define contextual search for record producer
  • Define email configuration for contextual search
  • Provide knowledge in incident email notification
  • Edit an email notification for the search results
  • Attach a Knowledge article
  • Specify field for attached Knowledge article links
  • Feedback information on contextual search
  • Run a report on contextual search usage
  • Domain separation and Contextual Search
  • Contextual Search roles
  • Intelligent Search for CMDB
  • Time configuration
  • Exploring time configuration
  • Date and Date/Time fields
  • Global date and time field format
  • Personalize the system date format
  • Personalize the system time format
  • Configure the date picker for the list editor
  • Default date and time fields
  • Task fields for measuring work time
  • Time worked
  • Resolve time
  • Display resolve time as a duration
  • Export date and time formats
  • Schedules
  • Default schedules
  • Holidays
  • Create a holiday schedule for multiple regions
  • Parent and child schedules
  • Define a schedule
  • Schedule fields
  • Schedule entry fields
  • Schedule for the fifth instance of a week date
  • Repeat a monthly schedule
  • Using schedules and calendars
  • Invoke the Schedule page and view a calendar
  • Schedule calendar
  • Domain support and schedules
  • System scheduler
  • Event scheduling
  • Event registry
  • Set an inactivity monitor
  • Escalation intervals and pause conditions
  • Scheduled jobs
  • Create a scheduled job
  • Automate generation and distribution of a report
  • Automatically generate something from a template
  • Automatically run a script of your choosing
  • Special cases in job schedules
  • View a schedule item
  • Using time configuration
  • Creating business calendars
  • Create a business calendar
  • Create a business calendar group
  • Create a business calendar span using a Script includes
  • Define business calendar entries
  • Define business calendar filtering options
  • Pair business calendars with packages
  • Defining fiscal calendars
  • Activate Fiscal Calendar plugin
  • Generate a fiscal calendar
  • View, modify, and validate fiscal periods - Legacy
  • Set a system time zone
  • Change the time zone choice list
  • Change a time zone in a scheduled report
  • Change a time zone in a scheduled data import
  • Define a relative duration
  • Use a relative duration
  • Create schedule entries in the Schedule calendar
  • Time configuration references
  • Time zones
  • Viewing record information over time
  • Timeline pages
  • Timing functionality
  • Create a timeline page
  • Customize the timeline page span style
  • Timeline sub item
  • Display a metric as a timeline
  • Make a timeline visible to a selected user
  • Range calculator scripts
  • Timelines
  • Changes in perspective
  • Managing spans
  • Client transaction timings
  • Components installed with Client Transaction Timings
  • Timing values
  • Currency administration
  • Exploring currency administration
  • Standard currency fields
  • Locale settings
  • Session and reference currency
  • Single-currency mode
  • Price fields
  • Default currency values in forms
  • Default currency values in reports
  • Default currency values in lists
  • Default currency values in import and export
  • Default currency values in scripts
  • FX Currency fields
  • Understanding FX Currency values in forms
  • Understanding how FX Currency field conversions work
  • Understanding FX Currency values in lists and reports
  • FX Currency values in import and export
  • Configuring currency fields
  • Setting up defaults required for standard currency use
  • Control default currency field configuration and use in an instance
  • Change default currency decimal places
  • Configure default currency fields in audit records
  • Configure the currency optimizer
  • Default currency conversions
  • Schedule the rate update job
  • Use your own currency-conversion rates
  • Setting up defaults required for FX Currency use
  • Add conversion rates using a custom rate table
  • Configuring FX Currency global settings
  • Add an FX Currency field to a table
  • Configuring FX Currency field behavior
  • Identify the FX Currency field and its display parameters
  • Set the reference currency
  • Specify the rate table and date source for currency conversions
  • Select the rate and target table fields used for filtering
  • Update a Currency Instance record
  • Currency administration references
  • Life cycle of records containing FX Currency fields
  • Dot-walkable Currency Instance fields
  • Translation and localization
  • Dynamic Translation
  • Exploring Dynamic Translation
  • Configuring Dynamic Translation
  • Activate Dynamic Translation
  • Request for domain separation in Dynamic Translation
  • Exclusion Framework in Dynamic Translation
  • Add new rules to Exclusion Framework
  • Add an Exclusion Provider Pattern
  • Integration with other translation services
  • Integrate with a translation service provider
  • Create a custom translator configuration
  • Google Cloud Translator Service Spoke
  • Set up the Google Cloud Translator Service spoke
  • Create a Java KeyStore certificate
  • Attach a Java KeyStore certificate to Google Cloud Translator Service spoke
  • Create a JWT signing key for Google Cloud Translator Service spoke
  • Create a JWT provider for Google Cloud Translator Service spoke
  • Configure the credential for the GoogleTranslation alias
  • Configure GoogleTranslation alias attributes
  • Microsoft Azure Translator Service spoke
  • Create a credential for the MicrosoftTranslation alias
  • Create a connection for the MicrosoftTranslation alias
  • Activate the Microsoft translator configuration
  • IBM Watson Language Translator Service spoke
  • Migrate customized Translator Configurations to v3 flows
  • Migrate customized Translator Configurations to v4 flows
  • Translating with Dynamic Translation
  • Dynamic translation on forms and activity streams
  • Enable dynamic translation for a field
  • Dynamic Translation for Agent Chat overview
  • Translate a knowledge article from a translation task
  • DynamicTranslation API
  • Dynamic Translation spoke
  • Access Dynamic Translation spoke actions from Workflow Studio
  • Language Detection spoke
  • Language Code Mapping in Dynamic Translation
  • Create a language code mapping
  • Reference for Dynamic Translation
  • Domain separation and Dynamic Translation
  • Dynamic Translation properties
  • Actions in Dynamic Translation spoke
  • Limitations in Dynamic Translation
  • Error messages in Dynamic Translation
  • Localization Framework
  • Explore Localization Framework
  • Supported artifacts in Localization Framework
  • Localization Framework support for Service Catalog items
  • Localization Framework support for catalog builder in Service Catalog
  • Virtual Agent Designer integration with Localization Framework
  • Localization Framework support for Natural Language Understanding models
  • Localization Framework support for Surveys
  • Localization Framework support for Knowledge Base
  • Localization Framework support for email notifications
  • Localization Framework support for HR Service Delivery
  • Localization Framework Roles
  • Workflows in the Localization Framework
  • Configure the Localization Framework
  • Activating the Localization Framework
  • Activate Localization Framework
  • Components installed with Localization Framework
  • Artifact configurations
  • Create and configure a custom artifact
  • Create a processor script
  • Processor script functions
  • Create a UI action for the custom artifact
  • Read script helper functions for LFDocumentContentBuilder
  • Localization Framework settings
  • Create a custom email subflow
  • Translation Management System configurations
  • RWS Translation Management System spoke
  • Configure RWS TMS in the Localization Framework
  • XTM Translation Management System spoke
  • Configure XTM TMS in the Localization Framework
  • Integrate with a translation management system
  • Create a custom translation management system
  • Configure Localization Framework settings
  • Localization Framework Properties: Update Set Strategies
  • Localization Framework Hub and Spoke architecture
  • Request translations
  • Request translations
  • Request translations for Service Catalog items
  • Request adhoc translation for Service Catalog items
  • Create translation projects
  • Create a localization project
  • Add a localization request item to a project
  • Fulfill a localization task
  • Approve a localization task
  • Monitor the Localization Framework
  • Localization Insights dashboard
  • Request translations from Insights Dashboard
  • Localization Framework reference
  • Translation modes
  • States of localization projects and tasks
  • Error messages in the Localization Framework
  • Localization Workspace
  • Exploring Localization Workspace
  • Configuring Localization Workspace
  • Install Localization Workspace
  • Confirm access to Settings table
  • Configure a translation provider
  • Requesting translations in Localization Workspace
  • Request translations in Localization Workspace: Languages
  • Request translations in Localization Workspace: Types
  • Request translations in Localization Workspace: Scope
  • Request translations in Localization Workspace: Estimate
  • Localization Workspace reference
  • Components installed with Localization Workspace
  • Localization Workspace Domain Separation
  • Types of Localizable content in Localization Workspace
  • System Localization
  • Exploring System Localization
  • Language internationalization support
  • User specific language
  • Localizing currency and price fields
  • Translating the knowledge base
  • Translating Service Catalog cart labels
  • Configuring System Localization
  • Configuring locales
  • Activate a language
  • Set the default language for an instance
  • Set a fallback language
  • Set up locations
  • Create regions for language selection in portals
  • Create country choices
  • Ensure that translated choices appear for applications added by plugins
  • Sorting according to the session language
  • Translating custom content
  • Locating translatable UI strings
  • List untranslated items
  • Debug translations
  • Translating individual UI strings
  • Translate a field label
  • Translate a field value for the Classic Environment
  • Translate a choice label
  • Translating text fields
  • Translate a related list name
  • Translate a client script message
  • Add translations for playbooks
  • Export and edit translation records
  • Translating to an unsupported language
  • Create a language record
  • Create a language choice for users
  • Configure a language as reading from right to left
  • Add collation information for an unsupported language
  • System Localization reference
  • System Localization properties
  • Translation tables
  • Languages table
  • Choice table
  • Translated Name / Field table
  • Field Label table
  • Translated text table
  • Message table
  • Integrations
  • Integration with third-party applications and data sources
  • Integration options
  • ServiceNow provided integrations
  • Set up Google Maps API
  • Microsoft SCCM integration
  • Activate a supported Microsoft SCCM plugin
  • SCCM data import process and source tables
  • Configure the SCCM integration and schedule an import
  • Activate SCCM Asset Intelligence scheduled imports
  • Upgrade the SCCM integration version
  • Migrate the Verizon eBonding Integration to a Production System
  • Legacy: Altiris integration 2.0
  • Legacy Import set data for Altiris
  • Legacy: Web services import set tables for Altiris
  • Supported integration interfaces
  • Computer Telephony Integration
  • Integrating ServiceNow with your Intranet
  • JDBCProbe
  • Direct JDBC Probe
  • JDBC Probes via Data Source
  • Select * JDBC Probe short cut
  • Parameters
  • Using the Work Element
  • Build a search provider for your instance
  • Syslog probe
  • Managing integration sessions
  • Domain separation in third-party application and data source integration
  • Notifications
  • Email Administration
  • Explore email administration
  • Email administration
  • System mailboxes
  • Configure email administration
  • Basic email setup
  • Enable basic email
  • Advanced email setup
  • Enable using your own SMTP server
  • Enable using your own POP3 server
  • Enable using your own SMTP and POP3 servers
  • Email bounce management
  • Configure bounce email address status
  • Resend all blocked emails
  • OAuth email authentication
  • Activate the OAuth email authentication plugin
  • Enable OAuth 2.0 for email
  • System address filters
  • Set email address filters
  • Reading email using Microsoft Graph
  • Activate Email - Support for Email Processing by Microsoft Graph API
  • Configure an OAuth profile to use a client ID and secret for token generation
  • Configure an OAuth profile to use certificates for authentication with Microsoft Azure
  • Configure a JWT provider
  • Generate a SHA-1 thumbprint
  • Create OAuth API script
  • Create an email account for Microsoft Graph (receive)
  • Send email using client credential flow
  • Activate OAuth support plugin
  • Configure client credential flow for SMTP OAuth2 using a client id and secret
  • Register an OAuth Provider
  • Configure client credential flow for SMTP OAuth2 using certificate-based authentication
  • Configure a JWT provider
  • Generate SHA-1 thumbprint
  • Create an OAuth API script
  • Create an email account with SMTP OAuth2.0
  • Email properties
  • Outbound mail configuration
  • Inbound mail configuration
  • Email image filtering properties
  • Email digest properties
  • Advanced email properties
  • Activate email administration
  • Activate email filters
  • Activate Email Service
  • Grant access to the Email API
  • Creating an email account
  • Email accounts
  • Create an email account
  • Multiple email readers
  • Create email account groups
  • Enable email account group processing
  • Monitor email account groups
  • Create an email reader job
  • Email filters
  • Create an email filter
  • Email service
  • Create a system address filter
  • Email encryption - S/MIME protocol
  • Activate S/MIME Email
  • Setting up S/MIME for email
  • Import an S/MIME key pair
  • Upload a CA certificate
  • Upload an email certificate
  • Enable S/MIME
  • Reference
  • Email size limits
  • Message body size limit properties
  • Attachment limit properties
  • Check the status of bounced email addresses
  • System notifications
  • Email and SMS notifications
  • Create notification categories
  • Create an email notification
  • Convert notifications to rich HTML
  • Control visibility to email records generated by notifications
  • Advanced conditions for email notifications
  • Edit HTML content in an email notification
  • Document attachments on an email notification
  • Line breaks in email notifications and rich HTML
  • Preview email notifications
  • Time zone for email notifications
  • Specify alternative outbound email addresses for notifications
  • Specify an outbound email address for a particular language
  • Notification variables
  • Links to records in email notifications
  • Enable links to records
  • Change the link text
  • Link to related records
  • Content page links in email notifications
  • Email unsubscribe links
  • Scripting for email notifications
  • JavaScript in emails
  • Mail script variables
  • Example scripting for email notifications
  • Useful attachment scripts
  • Baseline email notifications
  • Notification example: notify an assignment group of updates to Priority 1 Incidents
  • Notification example: notify task assignees
  • Email notifications dashboard
  • Configure jobs for email notifications dashboard
  • Email templates
  • Create an email template
  • Apply a template to an email notification
  • Convert an email template to rich HTML
  • Construct an email message with a template
  • Add blank lines in an email template
  • Calendar integration
  • Map date fields to iCalendar
  • iCalendar invitations for custom tables
  • Email layouts
  • Create an email layout
  • Email retention
  • Activate the Email Retention plugin
  • Archive email manually
  • Watermarks on notification emails
  • Create a custom watermark prefix for email notifications
  • Omit an email notification watermark
  • Hide email watermarks globally
  • Parse an email thread
  • Email digests
  • Create or modify email digest intervals
  • Configure email digests
  • Enable email digest in Next Experience
  • Enable an email digest in Core UI
  • Multilingual email notifications
  • Activate Glide Notification Translation
  • Activate Translated Email Retention
  • Static translation
  • Enable static translation
  • Request a translation for an email notification, template or layout
  • Dynamic translation
  • Enable dynamic translation
  • Configure the note banner for translated emails
  • Enable dynamic translation for email notifications
  • Domain separation and Notifications
  • Email FAQs and troubleshooting notification emails
  • Email diagnostics
  • System email log and mailboxes
  • Message logs for individual emails
  • Push notifications
  • Push notification system
  • Activate push notifications
  • Installed with push notifications
  • Push notification properties
  • Push notification setup with the ServiceNow mobile app
  • Create a push message
  • Create a notification using a push message
  • Add a push notification to the Push Default Registrations table
  • Push notification setup with a custom push application for ServiceNow mobile apps
  • Upload a push certificate to your instance
  • Create a push application record for your custom app
  • Create push message content
  • Create a push message attribute definition
  • Create an attribute value or action for a push message
  • Create a push action
  • Requeue failed push notification messages
  • Push notification retention
  • Activate the Push Retention plugin
  • Archive push notifications manually
  • Notifications in messaging applications
  • Request the Messaging Notification plugin
  • Install the Now Actions messaging app
  • Configure message content
  • Create a messaging notification
  • Link your ServiceNow user account to your Slack or MS Teams account for Now Actions
  • Unlink your ServiceNow user account from your Slack or MS Teams account for Now Actions
  • Set up notifications for a custom Slack app
  • Provider notifications
  • Exploring provider notification
  • Provider notification
  • Create provider notification
  • Create and update a provider notification for all users
  • Create and add additional recipients
  • Create and add assignment groups
  • Make a notification mandatory for provider framework
  • Create default content in a provider
  • Create custom notifications in Next Experience
  • Implementing notification action with a script
  • Select provider notification action capabilities
  • Create a scriptable notification action
  • Create a flow notification action
  • Add actions to the notification content
  • Email client
  • Exploring email client
  • Email client
  • Configure email client
  • Enable the email client for a table
  • Email client configurations
  • Define email client recipient qualifiers
  • Define email client from addresses
  • Create an email client configuration
  • Enable SMS delivery with the email client
  • Create an email client template
  • Composing emails with quick messages
  • Define a quick message
  • Email address internationalization
  • Customize email address internationalization
  • Components installed with the email client
  • Email client administrator [email_client_admin]
  • Email composer [email_composer]
  • Read-only role for email client templates [email_client_template_read]
  • Read/write role for email client templates [email_client_template_write]
  • Quick message author [email_client_quick_message_author]
  • Reference
  • Inbound email
  • Explore inbound email
  • Automating system responses to inbound email
  • Inbound email actions
  • Inbound email actions
  • Inbound email action processing
  • Criteria for matching email to inbound actions
  • Configure inbound email actions
  • Enable automatic user creation
  • Setting field values from the email body
  • Specifying the inbound email processing order
  • Use Inbound email actions
  • Create an inbound email action
  • Reprocess received emails
  • Sensitive data redaction
  • Activate sensitive data redaction for inbound emails plugin
  • Customize behavior for sensitive data redaction
  • References for Inbound email
  • Accessing email object variables
  • Email user matching
  • User impersonations and inbound actions
  • Allowing locked out users to process inbound email actions
  • Redirecting email to the instance POP3 account
  • Inbound email action examples
  • Integrate inbound events
  • Notification Preferences
  • Exploring preferences
  • System and custom notification and delivery channel preferences in Next Experience
  • Activate AI Search for Notifications plugin
  • Index AI Search for notifications
  • Set notification preferences
  • Customize system notifications
  • Modify a notification
  • Delete a custom notification
  • Add a new notification delivery channel
  • Edit a delivery channel
  • Setting notification preferences in Core UI
  • Subscription-based notifications
  • Create personal notifications
  • Create a service provider
  • Select a service provider
  • SMS notification advanced scripting
  • Make a notification mandatory
  • Force a notification to be sent
  • Create a notification filter
  • Filter device notifications using a schedule
  • Edit the schedule or filter of an existing notification message
  • Create notification channels
  • Modify notification channels
  • Delete a notification channel
  • Apply notification conditions
  • Now Assist in Notifications
  • Explore Now Assist in Notifications
  • Use agentic workflows in emails
  • Email agentic workflow
  • General guidelines for creating and mapping an intent
  • Configure email agentic workflows
  • Activate Notifications Email Agents plugin
  • Enable intent to action workflow from inbound actions
  • Enable intent to action workflow from triggers
  • Create email intents
  • Create and associate actions for intent
  • System Events
  • Exploring system events
  • System Events
  • Event registry
  • Configuring System events
  • Implement automated job scheduling
  • Managing system events
  • Create an event
  • Move an event
  • Pass event parameters from a work-flow to a notification
  • Register an event
  • Reprocess an event
  • System events reference
  • Event logs
  • Event states
  • The incident events business rule
  • Global events
  • Script actions
  • Sample scripts from the change events business rule
  • State Management
  • Add a state model and transitions
  • Implement process flow and UI actions with a state model
  • Installed with State Model
  • Metrics
  • Define a metric
  • Sample field value duration script
  • Metric instance
  • Maintain and monitor
  • Instance Scan
  • Exploring Instance Scan
  • Getting started with checks
  • Suites management
  • Instance Scan dashboard
  • Configuring Instance Scan
  • Instance Scan table cleanup policies
  • Customize table cleanup policies
  • Timeout threshold
  • Implement a scan timeout threshold
  • Implement a check timeout threshold
  • Create a new check timeout system property
  • Using Instance Scan
  • Create a check
  • Create a table type check
  • Create a column type check
  • Create a script only check
  • Create a linter check
  • Advanced linter check scripts
  • Create a check suite
  • Executing a scan
  • Execute a point scan
  • Execute an update set scan
  • Execute an app scan
  • Execute a test scan
  • Execute a full scan
  • Execute a suite scan
  • Execute a reactive scan
  • Schedule a full scan
  • Schedule a suite scan
  • Monitoring a scan
  • Reviewing of scans
  • Results
  • Scan results
  • Findings
  • Mute a finding
  • Creating scan tasks
  • Using the Instance Scan dashboard
  • Instance Scan references
  • Instance Scan roles
  • Monitor System Events and Scheduled Jobs dashboards
  • System Events and Jobs dashboard roles
  • Understand your System Events Dashboard
  • Understand your Scheduled Jobs dashboard
  • Platform performance
  • Exploring platform performance
  • Import set performance
  • Configuring the ServiceNow AI Platform to optimize performance
  • Transaction quotas
  • Configure a transaction quota rule
  • Add or modify a transaction cancellation message
  • View a transaction cancelled because of a quota rule
  • Enable transaction quota debugging
  • Application quotas
  • Configure an application quota rule
  • Operational toggles
  • Create an operational toggle
  • Create run level toggle mapping
  • Create an operational toggle level to define thresholds
  • Browser settings and performance
  • Monitoring platform performance
  • Reviewing transaction logs
  • Reviewing response time on forms
  • Transaction call chains
  • Create a transaction call chain register
  • Review a transaction call chain
  • Thread performance monitoring
  • Monitoring instance usage
  • Application usage overview dashboard
  • ServiceNow Store usage overview dashboard
  • Application Insights
  • Working with Application Insights graphs
  • Application Insights overview graphs and metrics
  • Application Insights detail graphs and metrics
  • Monitoring users and transaction performance through Application Insights
  • Monitoring semaphore queue efficiency through Application Insights
  • Monitoring database performance through Application Insights
  • Monitoring event queue efficiency through Application Insights
  • Monitoring MID server performance through Application Insights
  • Solving slow patterns
  • Troubleshoot a slow pattern
  • Troubleshoot a scheduled job through Application Insights
  • Monitoring API performance
  • Configure API metrics
  • Application Insights p1 prediction model
  • Configure Application Insights thresholds
  • Configure Application Insights threshold triggers
  • Install Application Insights
  • Components installed with Application Insights
  • Application Insights properties
  • Application Insights roles
  • Resolving platform performance issues
  • Instance cache effects on performance
  • Improving response times on forms
  • Resolving slow queries
  • Index suggestions for slow queries
  • Use a slow query log
  • Generate an index suggestion for a slow query
  • Review index suggestions for slow queries
  • Export a slow-query index suggestion to a non-production instance
  • Schedule a slow-query index suggestion for creation
  • Test index performance for slow queries
  • Drop a slow query index
  • Transaction cancellation
  • View and kill active transaction
  • Canceled-transaction logging to a table
  • Add a module to test connection speed
  • Platform performance reference
  • Default quota rules
  • Transaction quota properties
  • Transaction quota rule form
  • Transaction quota rule condition builder
  • Example system log messages for transactions
  • Methods to add variable information to the cancellation message
  • Application quota rule form
  • Application quota condition builder
  • Application quota property
  • Operational toggles form
  • Run level toggle mapping form
  • Operational toggle level form
  • Transaction call chain register form
  • Transaction call chain form
  • Query record form fields
  • Index suggestion form fields
  • System Diagnostics
  • Stats Tools
  • Slow mutex locks record detail
  • Slow events log record detail
  • Slow scripts log record detail
  • Slow interactions log record detail
  • Slow transactions log record detail
  • Upgrade
  • Upgrade Center
  • Exploring Upgrade Center
  • Upgrade Preview module
  • Upgrade Monitor module
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Upgrade Plan overview
  • Upgrade History module
  • Using Upgrade Center
  • Previewing an upgrade
  • View previewed upgrade
  • Preview predicted changes
  • Scheduling and monitoring an upgrade
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Preparing your upgrade plan
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Administering Upgrade Center
  • Managing upgrade risk
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Center references
  • Upgrade Center properties
  • Upgrade Center VTB Labels list
  • Default skipped rules
  • Upgrade Center roles
  • Upgrade Console
  • Exploring Upgrade Console
  • Upgrade Console summary
  • Explore ATF in Upgrade Console
  • Explore Cloning in Upgrade Console
  • Explore Upgrade History in Upgrade Console
  • Explore Upgrade Monitor in Upgrade Console
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Explore Upgrade Preview in Upgrade Console
  • Explore Upgrade Skipped Record Rules Editor in Upgrade Console
  • Explore Upgrade Plan in Upgrade Console
  • Upgrade Console guided tour
  • Using Upgrade Console
  • Upgrade Console tools
  • ATF Test Generator and Cloud Runner tool in Upgrade Console
  • Cloning tool in Upgrade Console
  • Upgrade History tool in Upgrade Console
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Upgrade Monitor tool in Upgrade Console
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Now Support in Upgrade Console
  • Upgrade Preview tool in Upgrade Console
  • View previewed upgrade
  • Preview predicted changes
  • Upgrade Skipped Record Rules Editor tool in Upgrade Console
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Plans tool in Upgrade Console
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Configuring Upgrade Console
  • Access guided setup for Upgrade Console
  • Implement pre-upgrade activities
  • Implement post-upgrade activities
  • Administering Upgrade Console
  • Upgrade Management references
  • Upgrade Management Console roles
  • Additional resources for ServiceNow AI Platform products and solutions

ServiceNow AI Platform list administration

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Administrators control the data presented to end users in a list, the controls that appear, and the behavior of the controls.

    Get started

    Note:
    For information about using lists, see Lists.

    ConfigureConfigure lists for all users.

    AdministerAdminister list behavior and allow personalization for individual users.
    Back to home page