Combined Account Lifecycle Events release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Account Lifecycle Events Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide provides ServiceNow customers with essential information on upgrading Account Lifecycle Events from the Yokohama release family to Zurich. It outlines new features introduced between these versions, important upgrade considerations, and activation procedures to help ensure a smooth transition and enhanced functionality.

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    New Features

    Between Yokohama and Zurich, several key features were introduced to improve customer engagement management and operational insights:

    • Health Framework: Enables definition and tracking of key business and operational indicators to assess engagement health and identify trends.
    • Risk Framework: Centralizes tracking of relational risks to reduce customer turnover by identifying risk signals and enabling repeatable remediation plans.
    • Success Blueprint Builder: Allows creation of standardized objectives and outcomes to prioritize customer success requirements for maximum impact.
    • Success Initiative Roadmap: Provides a timeline view of success initiatives, including status, timing, and priority, to better manage engagement activities.
    • Touchpoints Enhancements: Enhances management of customer interactions via meetings and emails using a touchpoint planner to ensure timely and effective communication.
    • Case Summarization with Generative AI: Utilizes AI to generate high-level summaries of onboarding cases, engagements, and touchpoints for quicker status understanding.

    Note: No feature updates were introduced specifically in the Zurich release after Yokohama.

    Upgrade and Activation Considerations

    • Pre- and Post-Upgrade Tasks: Customers should review and complete the recommended upgrade tasks to ensure compatibility and optimal performance.
    • Activation: Account Lifecycle Events should be installed by requesting the application through the ServiceNow Store. Customers can access cumulative release notes and version history directly from the Store for ongoing reference.

    Other Release Notes

    • Changes, Removals, and Deprecations: No changes, removals, or deprecations were recorded between Yokohama and Zurich for Account Lifecycle Events.
    • Additional Requirements, Browser, Accessibility, and Localization: No new requirements or updates were introduced in these areas during this upgrade.

    Practical Benefits for ServiceNow Customers

    Upgrading to the Zurich release family equips customer success teams with advanced tools to monitor engagement health, proactively manage risks, and streamline customer interactions. The integration of AI-driven summaries and enhanced planning features supports efficient decision-making and prioritization, ultimately improving customer retention and success outcomes.

    Consolidated page of all release notes for Account Lifecycle Events from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Account Lifecycle Events release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Account Lifecycle Events to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Account Lifecycle Events.

    Release Release notes

    Yokohama
    Health framework
    Define the key business and operational indicators and their impact on the overall health of an engagement. You can provide insights that help identify the trends and determine if the engagement is stable.
    Risk framework
    Centralize, track, and monitor the relational risks so that you can reduce customer turnover. You can identify risk signals and create repeatable remediation plans.
    Success blueprint builder
    Create standardized objectives and outcomes for an engagement. Your customer success managers can prioritize the requirements and identify the outcomes that provide the maximum customer impact.
    Success initiative roadmap
    Create a timeline view of the success initiatives and view the status, timing, and priority of these activities.
    Touchpoints enhancements
    Use a touchpoint to track and manage your customer interactions through meetings and emails. With the touchpoint planner, you can help to ensure that all customer interactions and related activities are taking place on time with expected results.
    Case summarization for onboarding cases, engagements, and touchpoints
    Use generative AI to get a high-level summary of the status of your engagements, onboarding cases, and touchpoints.

    Zurich

    		 No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Account Lifecycle Events features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Account Lifecycle Events features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Account Lifecycle Events features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Account Lifecycle Events.

    Release Release notes

    Yokohama

    Install by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Account Lifecycle Events we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Account Lifecycle Events we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Account Lifecycle Events, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Account Lifecycle Events we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Account Lifecycle Events we have noted them here.

    Release Release notes

    Yokohama
    • Define, measure, and track the overall health of an engagement and monitor risk signals and issues.
    • Manage all customer interactions in a single place and organize them with the touchpoint calendar.​
    • Create templates to define common success objectives and outcomes and associate them with a product.
    • Use Now Assist for Telecommunications, Media and Technology (TMT) to summarize account onboarding cases, engagements, and touchpoints.
    • Integrate your ServiceNow instance with external Customer Relationship Management (CRM) platforms during the engagement life cycle.

    See Account Lifecycle Events for more information.

    Zurich

    		 No updates for this release.