--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Business Continuity Management release notes for upgrades from Yokohama to Zurich # Combined Business Continuity Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Business Continuity Management release notes for upgrades from Yokohama to Zurich This consolidated release notes document guides ServiceNow customers through the Business Continuity Management (BCM) upgrade from Yokohama to Zurich. It highlights new features, changes, and important upgrade tasks to help ensure a smooth transition. No features were removed or deprecated between these releases. The document also includes activation details, browser compatibility, accessibility improvements, and feature highlights to support your BCM implementation. Show full answer Show less ## New Features * **Business Impact Analysis (BIA) Enhancements:** Use the latest assessment templates with varied question types and automated data integration to conduct BIAs more effectively. Finalized Recovery Time Objective (RTO) and Recovery Point Objective (RPO) fields improve accuracy and consistency across BIAs, plans, and events. * **Improved Crisis Map:** The Crisis map now leverages updated UI components for better performance, supporting filtering by alert state, severity, location, and source. It can handle over 10,000 resources and 1,000+ alerts, with customizable impacted area shapes and pagination for alerts. * **Nested Plans and Task Hierarchy:** Create nested plans with cross-references, organizing tasks hierarchically with Work Breakdown Structure (WBS) and monitoring progress bars. The Hierarchy view now includes a Gantt chart to visualize planned and actual timelines, supporting task dependencies. * **Phases in Recovery and Event Tasks:** Configure recovery phases with default active phases, enabling logical grouping and clear progress tracking during exercises and crisis events. * **Asset Recovery Tracking:** Track and verify asset recovery levels with color-coded visual cues reflecting operational readiness, helping coordinators manage dependent asset recovery. * **Task Configuration and Automation:** Tasks can be scoped to exercises, actual crises, or both, with automatic filtering based on event type. Planned end dates auto-calculate based on start dates, durations, and dependencies. Specific tasks can be excluded from time calculations. * **Reporting and Document Generation:** Generate standardized Microsoft Word reports for BIAs, Business Continuity Plans (BCPs), and events using predefined templates and the Document Designer add-in, streamlining documentation processes. * **Duplicate Task Management:** Group similar event tasks to prevent duplication, with system-controlled task states to simplify recovery event management. * **Action Items and Threat Assessments:** Create and manage action items for ad-hoc tasks and threat assessments during exercises and crises using Smart Assessment, supporting comprehensive recovery efforts. * **Mobile Access:** BCM managers can view and generate PDFs of approved plans directly on mobile devices, enhancing access to critical information on the go. * **UI and Theming:** The new Coral theme is the default for portals, web, and mobile with Next Experience or Core UI enabled, offering a modern look with brand-neutral illustrations and a dark theme option to reduce eye strain. ## Key Changes * The BIA form and assessment tab were enhanced to reduce UI clutter and support additional question types. * Alert management in the Crisis map was improved with features like sorting, toggling, and refreshing alerts. * The Associated Plans tab now consolidates related plan types (Upstream, Downstream, Related) for easier navigation. * Pagination was introduced for alerts to improve map readability. * New columns and fields such as Phase, Asset recovery level, Include task in (exercise, crisis, or both), and Do not include in time calculation were added to recovery tasks for finer control and tracking. ## Activation and Requirements Business Continuity Management is available through the ServiceNow Store. Customers must request installation via the store, where all application versions and updates are maintained. **Browser Compatibility:** Supported browsers include Google Chrome, Firefox (including ESR), Microsoft Edge Chromium, and Safari 12.0 or later. ## Accessibility and Localization The Crisis map component was updated to improve accessibility. The new Coral theme includes a dark mode option to enhance readability and reduce eye strain on web and mobile devices. There were no localization changes between Yokohama and Zurich. ## Practical Benefits for ServiceNow Customers * Enhanced BIAs with automated calculations and richer assessment templates help streamline impact analysis. * Improved crisis mapping and alert management facilitate faster, more informed decision-making during incidents. * Hierarchical planning and task visualization via Gantt charts provide clear insights into dependencies and progress. * Phased recovery and task scoping support more flexible and accurate event execution strategies. * Mobile access and document generation enable BCM teams to work efficiently anytime, anywhere. * Duplicate task management and action item integration reduce manual overhead and improve coordination during recovery. Consolidated page of all release notes for Business Continuity Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Business Continuity Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Business Continuity Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-businesscontinuitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Business Continuity Management. {#dfrn3-businesscontinuitymanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Using latest assessment for conducting BIAs](https://www.servicenow.com/docs/access?context=using-smart-asmt-template&family=yokohama&ft:locale=en-US) : Conduct a Business Impact Analysis (BIA) by using the latest assessment template. The assessment template enables you to create questions of different types and automate the responses from existing data sources. You can configure the logic for calculating the recovery tier, recovery point objective, recovery time objective, or maximum tolerable downtime. [Adopting UIB page for improved performance](https://www.servicenow.com/docs/access?context=crisis-map-migration&family=yokohama&ft:locale=en-US) : Leverage the Crisis map functionality that includes the latest UIB components. By adopting the UIB components, you can help to minimize development efforts and get more configuration options within the Crisis map application. You can filter alerts by their state (active or inactive), severity level, location (regions), or source. You can refine your search, perform detailed queries, or edit actions on the alerts, so that it's easier to find both the alerts and assets on the map. Additionally, you can set the secondary values such as urgency, severity, category for the alerts in the Details card. [Using nested plans](https://www.servicenow.com/docs/access?context=creating-nested-plan-in-event&family=yokohama&ft:locale=en-US) : Create nested plans in an event so that you can activate cross-references to multiple plans. You can use the hierarchical view to organize nested event tasks according to their dependencies with the work-breakdown structure (WBS) functionality. You can also monitor the progress bar to track the creation of related plans, event assets, or event tasks. | | Zurich | [Map recovery tasks and event tasks to the phases](https://www.servicenow.com/docs/access?context=mapping-recovery-tasks-to-phases&family=zurich&ft:locale=en-US) : Set up phases for plans and events using the administrative setup. The base version of the application includes a set of default active phases, provided as seed data. The logical grouping of tasks into phases enables clear progression tracking for exercises and crisis events, offering flexible execution and task completion requirements for phase transitions. [View and generate PDFs of approved plans](https://www.servicenow.com/docs/access?context=mobile-bcm&family=zurich&ft:locale=en-US) : View the continuity and recovery plans directly from your mobile devices. BCM managers can generate PDFs of the approved plans, which BCM planners can then view and download, streamlining access to critical information on the go. [Verify asset recovery levels](https://www.servicenow.com/docs/access?context=create-new-impact-analysis-reference-form-bcm-uib-ws&family=zurich&ft:locale=en-US) : Track event assets and verify the achieved recovery level of the impacted assets of a task in the Asset recovery level field. Completing specific tasks now automatically updates the corresponding event asset state. Assets are marked as Partially Recovered when they're operational enough to support dependent assets, and Recovered when they're fully functional. This change improves visibility into operational readiness and enables coordinators to identify when dependent assets can safely start their recovery process. Color-coded recovery levels of the assets offer visual cues for various recovery progress levels. [Use finalized RTO and RPO in BIAs, Plans, and Events](https://www.servicenow.com/docs/access?context=create-bia-in-uib-ws&family=zurich&ft:locale=en-US) : Use the Finalized RTO field to calculate an accurate Recovery Time Objective (RTO) for comparison, using values from the Recovery time objective and Adjusted RTO fields. Similarly, use the Finalized RPO field to calculate an accurate Recovery Point Objective (RPO) values for comparison, using values from the Recovery point objective and Adjusted RPO fields. A fix script now populates finalized RTO and RPO values in existing Business Impact Analyses (BIAs), ensuring consistency across all records. [Configure recovery tasks for exercises, events, or both](https://www.servicenow.com/docs/access?context=create-new-recovery-task-form&family=zurich&ft:locale=en-US) : Configure recovery tasks with event-specific scopes (exercises, actual crises, or both). When a recovery event is initiated, the system automatically filters tasks by event type: ensuring exercises include necessary setup and validation, and actual crises focus exclusively on actionable recovery work. [Auto-calculate the Planned end date on activated plans and event tasks](https://www.servicenow.com/docs/access?context=create-exercise-event-ref-form&family=zurich&ft:locale=en-US) : Enter the Planned start date for exercises and events. The system then calculates the Planned start and end dates for activated plans and event tasks automatically based on the Planned duration field and dependencies. [Use hierarchical structure in the associated plans](https://www.servicenow.com/docs/access?context=add-related-plans-recovery-teams-bcp-uib-ws&family=zurich&ft:locale=en-US) : Use the hierarchical structure in the associated plans, establishing clear upstream-downstream relationships. This hierarchy confirms that only relevant downstream plans are brought into scope. The system automatically handles cyclic dependency checks, confirming that tasks from downstream plans aren't added as dependencies in the upstream plans. [Use Gantt chart in the Hierarchy view](https://www.servicenow.com/docs/access?context=managing-enhanced-hierarchical-view-in-event-tasks&family=zurich&ft:locale=en-US) : Use the Gantt chart in the Hierarchy view to visualize the planned and actual timelines of event tasks. Task dependencies can now be created directly on the Gantt chart, provided the dependency points to a task scheduled ahead in time. Plans are automatically sorted based on the planned start time of their earliest event task, verifying a clear chronological view. [Exclude non-recovery tasks from time calculation](https://www.servicenow.com/docs/access?context=add-a-recovery-task&family=zurich&ft:locale=en-US) : Exclude specific recovery or event tasks from time calculations by using the Do not include in time calculation field within recovery or event tasks. [Generate reports in a Microsoft Word format using Document designer](https://www.servicenow.com/docs/access?context=integrating-document-designer-with-bcm&family=zurich&ft:locale=en-US) : Create standardized reports for business impact analyses (BIAs), business continuity plans (BCPs), and events by using predefined Microsoft Word templates. To use these templates, first establish a template relationship registry and install the necessary add-in to design and configure the templates. Then, import the relevant documents and customize their content, including the table of contents, details, impact assessments, dependencies, and attachments, to be included in the reports. Finally, generate the reports and save them to the corresponding application records. You can control whether to retain or replace the existing report attachments by configuring the sn_bcm.retain_report_attachments system property. [Avoid duplicate event tasks by grouping similar event tasks](https://www.servicenow.com/docs/access?context=identifying-running-dup-tasks-once&family=zurich&ft:locale=en-US) : Group similar event tasks during recovery events. The system automatically designates the first event task as the original task. When the original task is in progress, the remaining tasks are placed in the On Hold state. After the original task is closed, the other tasks in the group are automatically marked in the Closed duplicate state. Tasks with internal dependencies can't be part of the same group. You can also unlink the tasks from their groups, so that the system helps to prevent cyclic dependencies within a group. [Manage action items for ad-hoc tasks and threat assessments](https://www.servicenow.com/docs/access?context=create-action-items-based-on-smart-assessments&family=zurich&ft:locale=en-US) : Create action items for ad-hoc tasks and send out threat assessments that leverage Smart Assessment during exercises and crises. You can create action items for tasks that support recovery efforts, such as communicating with stakeholders, leadership, or vendors, without directly restoring an asset. Use these action items to conduct threat assessments with the Smart Assessment Engine before, during, or after a recovery event. To enable task creation during an ongoing event, the Smart Assessment template must include both an event and an action item within its scope. [Revert an archived BIA or BCP to the Draft state](https://www.servicenow.com/docs/access?context=create-bia-in-uib-ws&family=zurich&ft:locale=en-US) : Revert an archived business impact analysis (BIA) or business continuity plan (BCP) to its Draft state by selecting the Edit button on the form. By revising previously completed BIAs, you save time by using a BIA that's already been created. [Optimized Crisis map interface](https://www.servicenow.com/docs/access?context=manage-alerts-in-crisis-map-interface-uib-ws&family=zurich&ft:locale=en-US) : The Crisis map interface has been optimized to handle over 10,000 resources and more than 1,000 alerts without performance issues.Customize the display of impacted areas for alerts by using custom shapes or specifying a custom radius. To edit an impacted area, simply select its corresponding card and make the necessary adjustments to the shape. If needed, you can also revert the changes made to an impacted area directly within the map interface. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Business Continuity Management features. {#dfrn3-businesscontinuitymanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Using latest assessment for conducting BIAs](https://www.servicenow.com/docs/access?context=using-smart-asmt-template&family=yokohama&ft:locale=en-US) : * The BIA form displays the assessment questionnaire that is based on the latest assessment template. The Assessments tab in the BIA record page has been enhanced to eliminate repetitive UI actions and reduce large empty spaces. The latest assessment template includes additional question types such as drop-down, references, text, attachments, check boxes, date, time, and number value inputs. * The PDF template for the BIA has been updated to include the questions and answers that are based on the latest assessment template. [Adopting UIB page for improved performance](https://www.servicenow.com/docs/access?context=crisis-map-migration&family=yokohama&ft:locale=en-US) : The enhancements to the Crisis map user interface are: * Alerts are displayed in the side panel of the Crisis map application. * The alert details page includes the Open alert and Dismiss alert UI actions, which enable you to either open or dismiss alerts. * The active alerts can be sorted by using the Severity, Created, Updated fields, and can also be toggled from top-to-bottom or bottom-to-top by using the Toggle option. * The alerts display can be updated with the Refresh icon . * The active and dismissed alerts are now displayed on the Alerts page. [Using nested plans](https://www.servicenow.com/docs/access?context=creating-nested-plan-in-event&family=yokohama&ft:locale=en-US) : The enhancements to the nested plans user interface are: * The hierarchical view shows the nested event tasks. * The progress bar displays the progress of the creation of related plans, event assets, or event tasks. [Using latest assessment for conducting BIAs](https://www.servicenow.com/docs/access?context=using-smart-asmt-template&family=yokohama&ft:locale=en-US) : You can use the latest assessment template to conduct the Business Impact Analysis (BIA). | | Zurich | [Configuring the phases](https://www.servicenow.com/docs/access?context=set-up-phases&family=zurich&ft:locale=en-US) : The Active phases module is available in the General Administration setup for configuring the phases. [Phase column](https://www.servicenow.com/docs/access?context=add-a-recovery-task&family=zurich&ft:locale=en-US) : The recovery and event tasks now include the Phase column in the list and form views, indicating association with specific phases within the recovery process. [Do not include tasks in time calculation](https://www.servicenow.com/docs/access?context=create-new-recovery-task-form&family=zurich&ft:locale=en-US) : The Do not include tasks in time calculation field has been added to Recovery tasks, enabling you to exclude specific tasks from overall time calculations. [Asset recovery level column](https://www.servicenow.com/docs/access?context=create-new-recovery-task-form&family=zurich&ft:locale=en-US) : The Asset recovery level column is added to the recovery tasks to indicate recovery levels of the assets. [Include task in field](https://www.servicenow.com/docs/access?context=create-new-recovery-task-form&family=zurich&ft:locale=en-US) : The Include task in field is added in the recovery tasks to specify whether a task should be included in an exercise, crisis event, or both. [Finalized RTO and RPO](https://www.servicenow.com/docs/access?context=create-new-impact-analysis-reference-form-bcm-uib-ws&family=zurich&ft:locale=en-US) : The Finalized RTO column is shown in the chart and list views, replacing the previously shown RTO and Adjusted RTO columns. Similarly, the Finalized RPO column is shown in the chart and list views, replacing the previously shown RPO and Adjusted RPO columns. [Associated plans tab](https://www.servicenow.com/docs/access?context=add-related-plans-recovery-teams-bcp-uib-ws&family=zurich&ft:locale=en-US) : The Associated plans tab in the Plan record replaces the Related plan and Parent plan tabs. Upstream, Downstream, and Related plans are now included as associated plan types. [Gantt chart in the Hierarchy view](https://www.servicenow.com/docs/access?context=managing-enhanced-hierarchical-view-in-event-tasks&family=zurich&ft:locale=en-US) : A Gantt chart has been added to the Hierarchy view to help visualize the planned and actual timelines of event tasks. [Predefined Word templates](https://www.servicenow.com/docs/access?context=edit-report-temp&family=zurich&ft:locale=en-US) : Predefined Microsoft Word templates are now provided in the instance. [Similar tasks group tab](https://www.servicenow.com/docs/access?context=identifying-running-dup-tasks-once&family=zurich&ft:locale=en-US) : The Similar tasks groups tab is now included in the events and the Create similar tasks group UI action is available in the Event tasks tab. [Action items tab in Exercises and Crises modules](https://www.servicenow.com/docs/access?context=create-action-items-based-on-smart-assessments&family=zurich&ft:locale=en-US) : The Action items tab is now available in both exercises and crises. [Pagination for alerts](https://www.servicenow.com/docs/access?context=manage-alerts-in-crisis-map-interface-uib-ws&family=zurich&ft:locale=en-US) : Pagination has been added to alerts in Crisis map, to make them more readable on the map interface.Edit the impacted area of an alert by using custom shapes or a custom radius. Similarly, you can revert the changes made to an impacted area within the map interface. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Business Continuity Management features or functionality were removed. {#dfrn3-businesscontinuitymanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Business Continuity Management features or functionality were deprecated. {#dfrn3-businesscontinuitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Business Continuity Management. {#dfrn3-businesscontinuitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Business Continuity Management by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Business Continuity Management is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Business Continuity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Business Continuity Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Business Continuity Management we have noted them here. {#dfrn3-businesscontinuitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Business Continuity Management we have noted them here. {#dfrn3-businesscontinuitymanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Business Continuity Management requires the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions | | Zurich | Browser requirements : Business Continuity Management requires the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions | [ ] ## Accessibility information Review details on accessibility information for Business Continuity Management, such as specific requirements or compliance levels. {#dfrn3-businesscontinuitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Various accessibility issues in the Crisis map application have been resolved with the implementation of the Geomap \[sn_geo_map\] component, which has replaced the FAM Map \[sn-fam-map\] component. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Business Continuity Management we have noted them here. {#dfrn3-businesscontinuitymanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Business Continuity Management we have noted them here. {#dfrn3-businesscontinuitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Use the latest assessment template to perform a Business Impact Analysis. * Create nested plans in an event so that you can activate cross-references to multiple plans. * Use the hierarchical view in the plans to organize nested event tasks according to their dependencies. * Use the Crisis map functionality that includes the latest UIB components. See [Business Continuity Management](https://www.servicenow.com/docs/access?context=business-continuity-mangmt-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Set up phases in recovery tasks and event tasks for recovery event management. * Calculate more accurate RTO and RPO with the finalized RTO and RPO columns in BIAs, BCPs, and events. * View plans from the enhanced BCM Mobile application. * Manage templates and generate Microsoft Word reports for business impact analyses (BIAs), business continuity plans (BCPs), and events by using the Document designer add-in. * Avoid duplicate event tasks by identifying and grouping similar tasks in exercises and crises. * Create action items and send out threat assessments by leveraging Smart Assessment during exercises and crises. See [Business Continuity Management](https://www.servicenow.com/docs/access?context=business-continuity-mangmt-overview&family=zurich&ft:locale=en-US) for more information. | [ ]