Combined Now Assist for Sales and Order Management for Telecommunications (SOMT) release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

ft:locale

en-US

ft:publication_title

zurich Combined Product Files

ft:clusterId

delta3zy

bundleId

delta3zy

Combined Now Assist for Sales and Order Management for Telecommunications (SOMT) release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated August 11, 2026

4 minutes to read

Summarize

Summarized using AI

Summary of Combined Now Assist for Sales and Order Management for Telecommunications (SOMT) Release Notes for Upgrades from Yokohama to Zurich

This consolidated guide provides ServiceNow customers with a comprehensive overview of the release notes for Now Assist for Sales and Order Management for Telecommunications (SOMT) covering upgrades from the Yokohama to Zurich release versions. It summarizes new features, changes, activation instructions, and important upgrade considerations to help customers prepare and successfully transition their SOMT environments.

Show full answer Show less

New Features in Zurich

Order Enrichment Agent: Utilizes AI to gather customer order information, determine if enrichment is necessary, and automatically create enrichment tasks. Upon task completion, it triggers the order fulfillment agent.
Order Fulfillment Agent: Employs historical order data and a large language model (LLM) to decompose and fulfill order tasks. If no historical data exists, the LLM generates required tasks to complete the order fulfillment flow.
ACL Configuration for AI Agents and Agentic Workflows: Enables administrators to configure access control lists determining who can discover and trigger AI agents or agentic workflows within AI Agent Studio. This includes settings for user identity (dynamic user or AI user) and availability (authenticated users or public access).
Role Configuration Requirements: Additional security role assignments are mandatory for agentic workflows and AI agents included with Now Assist applications. Users must have specified roles to invoke these features, and data access settings must align accordingly.

Changes

Now Assist Usage Measurement: Modified in Zurich Patch 5 to update how usage is tracked and reported.

Deprecations and Removals

No features or functionality were deprecated or removed between Yokohama and Zurich releases for SOMT.

Activation and Requirements

Now Assist features for SOMT are activated by enabling the Now Assist for TMT plugin.
No new additional platform or browser requirements were introduced with the Zurich release.

Practical Implications for ServiceNow Customers

Prepare for enhanced AI-driven order processing capabilities that automate enrichment and fulfillment tasks, improving efficiency and accuracy in telecommunication sales and order management.
Ensure proper role and security configurations are applied to enable AI agents and workflows to function correctly and securely.
Review changes to usage measurement to maintain accurate tracking for licensing and operational insights.
Follow outlined pre- and post-upgrade tasks to guarantee a smooth transition to Zurich release capabilities without disruption.

Consolidated page of all release notes for Now Assist for Sales and Order Management for Telecommunications (SOMT) from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Sales and Order Management for Telecommunications (SOMT) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Sales and Order Management for Telecommunications (SOMT) to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Now Assist for Sales and Order Management for Telecommunications (SOMT).


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 4 Order enrichment agent Use the order enrichment AI agent to collect the customer order information, identify if the order needs enrichment, and create the enrichment tasks. The AI agent creates a task and triggers the order fulfillment AI agent on its completion. Order fulfillment agent Use the order fulfillment agent to identify the tasks for domain orders using historical data from similar orders. After decomposition, the fulfillment AI agent creates and fulfills order tasks by checking the historical and applicable tasks. Configure ACLs for AI agents and agentic workflows Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. Role configuration required for agentic workflows and AI agents Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they won't execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. After the roles are configured, users must have the specified role to invoke the agentic workflow or AI agent.

Changes

Between your current release family and Zurich, some changes were made to existing Now Assist for Sales and Order Management for Telecommunications (SOMT) features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement

Removed

Between your current release family and Zurich, some Now Assist for Sales and Order Management for Telecommunications (SOMT) features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Now Assist for Sales and Order Management for Telecommunications (SOMT) features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Now Assist for Sales and Order Management for Telecommunications (SOMT).


Release	Release notes
Yokohama	No updates for this release.
Zurich	Now Assist features are available with activation of the Now Assist for TMT plugin. For more information, see Install Now Assist plugins.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Sales and Order Management for Telecommunications (SOMT) we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Sales and Order Management for Telecommunications (SOMT) we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Sales and Order Management for Telecommunications (SOMT), such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Sales and Order Management for Telecommunications (SOMT) we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Sales and Order Management for Telecommunications (SOMT) we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Collects the customer order information, identifies if the order needs enrichment, and creates the enrichment tasks. On closure of the enrichment task, it invokes the order fulfillment agent. Uses the historic order tasks to create the order tasks. If the historic data doesn't return any results, the large language model (LLM) is used to get the response. Checks the automation flow and fulfill order tasks. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. See Now Assist for Sales and Order Management for Telecommunications (SOMT) for more information.