Combined Service Operations Workspace for IT Service Management release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Service Operations Workspace for IT Service Management release notes for upgrades from Yokohama to Zurich

    This release notes page consolidates all updates related to the Service Operations Workspace for IT Service Management across the Yokohama to Zurich upgrade cycle. It is designed to help ServiceNow customers prepare for and understand changes impacting the Service Operations Workspace during this upgrade.

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    Upgrade Preparation

    Before upgrading to Zurich, customers should review and complete any necessary pre- and post-upgrade tasks as outlined in the documentation. This ensures a smooth transition without service disruption.

    Feature Updates and Changes

    • New Features: No new features were introduced between Yokohama and Zurich for Service Operations Workspace for IT Service Management.
    • Changes: No changes to existing features occurred in this upgrade cycle.
    • Removed Features: No features or functionalities were removed.
    • Deprecations: No features or functionalities were deprecated.

    Additional Considerations

    • Activation Information: No changes or updates to activation procedures were made.
    • Additional Requirements: No new or changed requirements were introduced.
    • Browser Requirements: No updates to supported browsers or their requirements.
    • Accessibility Information: No updates or changes to accessibility compliance or requirements.
    • Localization Information: No localization considerations were introduced or modified.
    • Highlight Information: No specific highlights or considerations were noted.

    Practical Impact for ServiceNow Customers

    For customers upgrading Service Operations Workspace for IT Service Management from Yokohama to Zurich, the upgrade will not introduce changes, new features, removals, or deprecations. This means the user experience and functionality remain consistent, simplifying the upgrade process and minimizing the need for adjustments in workflows or configurations.

    Customers should still follow standard upgrade procedures and complete recommended pre- and post-upgrade tasks to ensure system stability and performance.

    Consolidated page of all release notes for Service Operations Workspace for IT Service Management from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Operations Workspace for IT Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Operations Workspace for IT Service Management to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Service Operations Workspace for IT Service Management.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Changes

    Between your current release family and Zurich, some changes were made to existing Service Operations Workspace for IT Service Management features.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Removed

    Between your current release family and Zurich, some Service Operations Workspace for IT Service Management features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Service Operations Workspace for IT Service Management features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Service Operations Workspace for IT Service Management.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Operations Workspace for IT Service Management, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Operations Workspace for IT Service Management we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.