Combined User Experience Analytics release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated August 11, 2026
  • 5 minutes to read
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    Summary of Combined User Experience Analytics Release Notes for Upgrades from Yokohama to Zurich

    This consolidated guide helps ServiceNow customers prepare for upgrading User Experience Analytics (UXA) from the Yokohama release family to Zurich. It summarizes new features, changes, removals, and activation details relevant to the upgrade process. The notes focus on what has been introduced, modified, or deprecated to ensure a smooth transition and enhanced analytics capabilities post-upgrade.

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    Key Features Introduced

    • Enhanced Filtering: Yokohama introduced comprehensive filtering options on all analytics pages, including date range, user type, country, and custom user properties. These filters enable more precise data segmentation and user insights.
    • Configurable User Properties: Custom user groups and properties can be defined and applied across UXA pages and user detail views, improving user segmentation and analysis. Existing custom properties must be recreated in the new UI.
    • Granular Event Filtering: Event data can now be filtered by event-specific properties, allowing for detailed and actionable insights.
    • User Information in Events: Event views now display the count of unique users performing actions alongside total event occurrences.
    • Zurich Analytics Overlay: A new utility icon provides quick access to key usage metrics directly within application pages, enabling faster contextual analytics without leaving the current screen.
    • UXA-PA Integration Enhancements: Dashboard filters, session metric configuration, inclusion of Pages data, inline dashboard drill-down, and a new condition builder for Events improve analytics flexibility and depth.

    Key Changes

    • New User Property Configuration: A streamlined UI now manages which user-related fields are available as filters and details across all applications. Older custom user properties from Yokohama are incompatible and require reconfiguration.
    • Consent Policy Defaults: Default country consent policies for tracking are set to "No Consent Required" for new users, although existing custom policies remain unchanged.
    • Extended User History: User and session data history now spans two years, supporting long-term trend analysis.
    • Metrics Calculation Updates: Changes were made to how percent time on app and average duration per page are calculated compared to previous releases, aligning metrics under consistent definitions.
    • Unified Performance Metrics Visualization: Client, network, page load, and server time metrics are aggregated into a single visualization for simplified performance analysis.

    Removed Features

    The following features available in Yokohama were removed in Zurich:

    • Automatic mobile app actions such as tap and swap
    • Filtering by crashed or offline mobile sessions
    • User/session tagging or favoriting options
    • Geographic map view of sessions
    • User flow insights

    Activation and Requirements

    • UXA is an AI Platform feature activated by default in both Yokohama and Zurich releases, requiring no additional activation steps.
    • Access to the new UXA experience requires ADC version 3; customers using ADC version 2 continue to access the Xanadu version.

    Accessibility and Compliance

    User Experience Analytics supports the WCAG 2.1 AA accessibility standard with some exceptions related to navigation voiceover, color patterns, and data tables in visualizations as noted in Yokohama. Zurich introduces no further updates to accessibility.

    Practical Implications for ServiceNow Customers

    • Prepare to reconfigure custom user properties due to UI changes for user-related field management.
    • Leverage the new analytics overlay for quicker contextual insights without navigating away from workflows.
    • Utilize enhanced filtering and event segmentation to gain deeper insights into user behavior and application usage.
    • Note the removal of certain mobile-specific analytics features when planning mobile user experience monitoring.
    • Ensure your environment uses ADC v3 to access the latest UXA capabilities.
    • Review and adjust consent policies as needed, understanding the default shift to "No Consent Required" for new users.

    Consolidated page of all release notes for User Experience Analytics from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family User Experience Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading User Experience Analytics to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for User Experience Analytics.

    Release Release notes

    Yokohama
    Added filtering capability to all analytics pages
    Analytics pages have various filter options to help segment data including Date range, User type, and Country. Other filters appropriate to each page are available.
    Configurable user properties
    Filter usage data by custom user groups across all User Experience Analytics pages. Custom user properties can also be added to User details pages. User roles and department are available by default. Other user-related fields can be added to User Experience Analytics.
    Granular event filtering
    Filter event data using event properties to provide more specific and actionable insights into your data.
    User information added to events
    The number of unique users who performed an action visible next to the total occurrences of the event.

    Zurich
    Analytics overlay experience
    Try the new utility icon that shows you the key usage metrics for the pages that you're navigating to without having to leave the application page. The shortcut gives you faster access to the contextual analytics overlay.
    UXA-PA integration enhancements
    Experience the enhancements by enabling UXA filters on dashboards, additional metrics configuration for sessions, and the inclusion of Pages in the User Experience Analytics data source. Furthermore, inline dashboards for User Experience Analytics data now offer drill-down, and the Events data source benefits from a new condition builder.

    Changes

    Between your current release family and Zurich, some changes were made to existing User Experience Analytics features.

    Release Release notes

    Yokohama
    New custom user property configuration
    An easy way to configure which user-related fields are available to use as filters and in user details. Configured user properties are available for all applications. Previously created custom user properties are no longer supported and must be recreated in the new UI.
    Country consent policies are set by default to No Consent Required
    Default country consent policies are now set to No Consent Required. If you have previously updated your country consent policies, they will retain the custom setting. Existing users who have set their tracking preferences will retain their settings. New users will not require consent for tracking unless you update your country consent policies.
    Longer user history
    Detailed data for users and sessions extended to two years.
    Optimized the way metrics are calculated
    Percent time on app and Average duration per page calculations changed compared to the application view in Xanadu or prior releases. Percentage time on app was Percentage time on site in Xanadu or prior releases.
    Client page load and Full page load aggregated in the same visualization
    All performance metrics associated with Client, Network, Page Load, and Server time are aggregated together.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some User Experience Analytics features or functionality were removed.

    Release Release notes

    Yokohama
    • Automatic actions in the mobile app, including tap and swap.
    • Filtering by crashed/offline sessions in mobile applications.
    • Option to tag/favorite for users/sessions.
    • Geographic map view of sessions.
    • Users flow
    • Insights

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some User Experience Analytics features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate User Experience Analytics.

    Release Release notes

    Yokohama

    User Experience Analytics is a ServiceNow AI Platform feature that is activated by default.

    Zurich

    User Experience Analytics is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Yokohama

    Customer must use ADC v3 to access the new User Experience Analytics experience. Customers on ADC v2 will have access to the Xanadu version of User Experience Analytics.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for User Experience Analytics we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for User Experience Analytics, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama
    User Experience Analytics supports the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standard except for these aspects:
    • Voiceover for navigation paths
    • Color patterns for time series and pie visualizations
    • Data table for time series and pie visualizations

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for User Experience Analytics we have noted them here.

    Release Release notes

    Yokohama
    • Access analytics more quickly across tracked ServiceNow applications in the redesigned UI.
    • Add and use new custom user properties more easily in the application. This requires older custom properties to be reconfigured under the new setup.
    • Advanced querying capabilities including user segmentation across all usage data and filtering of events by event property.

    See User Experience Analytics for more information.

    Zurich
    • Access the analytics overlay faster via the new utility icon and then redirect to the analytics dashboard by selecting Analyze with User Experience Analytics on the overlay.
    • Experience enhanced analytics with UXA filters on dashboards, configurable session metrics, Pages in User Experience Analytics, drill-down in inline dashboards, and a condition builder for Events.

    See User Experience Analytics for more information.