Workflow Data Fabric

  • Release version: Zurich
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of Workflow Data Fabric

    Workflow Data Fabric enhances cross-enterprise workflows by connecting any application or data source, unifying people, processes, and apps to maximize your ServiceNow investment. It operates on the ServiceNow AI Platform®, delivering automation, low-code capabilities, and AI-driven efficiency all within a single system of action. This solution enables customers to automate and connect virtually anything to ServiceNow, providing comprehensive insights and oversight across automation efforts.

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    Key Features

    • Integration Hub: Automates integration tasks and supports custom integration development within ServiceNow Workflow Studio.
    • Workflow Data Fabric Hub: Powers AI agents and enriches workflows with real-time enterprise data on the ServiceNow AI Platform.
    • Robotic Process Automation (RPA) Hub: Emulates user actions to eliminate repetitive manual tasks through UI and element-based automation.
    • External Content Connectors: Enables AI Search to access content and metadata from supported external repositories like Atlassian Confluence Cloud and Microsoft SharePoint Online.
    • Stream Connect: Connects Apache Kafka environments to ServiceNow instances for seamless data streaming integration.

    Workflow Data Fabric Products and Their Practical Uses

    • Automation Center: Provides centralized governance and real-time dashboards to manage multi-vendor automation lifecycles and prevent failures.
    • Boomi API Management: Offers full lifecycle API management including governance, analytics, and security through a partnership with Boomi, accessible via the ServiceNow Store.
    • Conversational Spokes: Integrates conversational interfaces like Now Assist to enable interactive, automated business workflows.
    • Requirement Intake Diagram: Visualizes and translates complex, multi-department automation requirements into executable playbook processes.
    • Data Catalog: Acts as a centralized, searchable inventory of organizational data assets enriched with metadata, lineage, governance, and business glossary to improve data discoverability and usability via the data.world platform.
    • Integration Hub Remote Process Sync: Synchronizes process flows between multiple ServiceNow instances with one-way or bidirectional integration.

    Related ServiceNow Applications and Features

    • Instance Data Replication (IDR): Synchronizes data updates across multiple ServiceNow instances to maintain consistency within or across organizations.
    • Inbound Email Actions: Enables configuration of scripted responses to inbound emails, supporting automation triggered by email.
    • Workflow Studio: Consolidates workflow authoring, configuration, and monitoring into a single interface combining playbooks, flows, actions, decision tables, and integrations.
    • Building Actions and Flows: Facilitates automation of repeatable tasks within workflows by running sequences of steps and data exchanges.
    • Imports and Exports: Supports automated data import from various sources and dynamic export of data to external files or URLs, enhancing data integration capabilities.
    • Classic Orchestration: Extends workflow automation beyond ServiceNow instances to manage external processes and systems.

    What ServiceNow Customers Can Expect

    By leveraging Workflow Data Fabric, customers can create unified, automated workflows that connect diverse applications and data sources seamlessly. This leads to increased operational efficiency by reducing manual tasks, improving data accessibility, and enabling AI-powered decision-making. The centralized management tools provide oversight and control across complex automation environments, helping prevent failures and ensuring consistent execution across multiple systems and vendors.

    Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes, and apps to enhance the value of your ServiceNow investment.

    Workflow Data Fabric brings automation, low-code, and AI efficiency to your workflows, all on the same platform. Workflow Data Fabric runs on the ServiceNow AI Platform®, a single system of action for the enterprise.

    Automate and connect anything to ServiceNow. Unify your approach to automation with  a complete set of capabilities that include insights and oversight, all on a single platform.

    Workflow Data Fabric products and features

    The following table lists the products and features that are available in Workflow Data Fabric.

    Table 1. Workflow Data Fabric products and features
    Product name Description

    Automation Center

    		 Automation Center application governs your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.
    Boomi Boomi supports full lifecycle API management, including governance, analytics, and API security. ServiceNow has partnered with Boomi to deliver Boomi API Management, a cloud-based platform that enables customers to discover, manage, secure, and monetize their APIs.

    Boomi provides documentation though their own portal, and customers requesting support with Boomi API Management will contact the Boomi support through their standard channels. To get started, see the Boomi API Management listing on the ServiceNow Store, which includes information about entitlements and required plugins, as well as a link to the Boomi API Management documentation.
    Conversational Spokes Now Assist in Conversational Spokes application to utilize the conversational ability of Integration Hub Spoke actions. Perform business actions through conversational interface like Now Assist and unlock the interactive conversational experience to automate your business workflows.
    Requirement Intake Diagram Use Requirement Intake Diagram to visualize the complete design automation requirements, which depend on different departments and involve multiple activities. Once the diagram is created, is translated into a detailed Playbook Experience process, which can then be configured and executed as actual running automation.
    Data Catalog The Data Catalog is a centralized and searchable inventory of all data assets across an organization. It’s enriched with metadata, context, lineage, and governance policies to make data more discoverable, understandable, and usable by both technical and business users.

    Its core capabilities—such as metadata harvesting, search and discovery, business glossary, data and business lineage visualization, metadata governance and stewardship—are delivered through the data.world cloud-native platform, powered by a knowledge graph architecture.

    To get started, please refer to KB2445501, which provides details on entitlements, the required billing applications available on the ServiceNow Store.

    See data.world documentation for more information.
    Integration Hub Automate integration tasks using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.
    Integration Hub Remote Process Sync Integration Hub Remote Process Sync enables you to set up one-way or bidirectional integrations among multiple ServiceNow instances, so that your process flows stay in sync.
    External Content Connectors The External Content Connectors ServiceNow® Store application enables AI Search applications to search content and metadata from supported external data repositories, such as Atlassian Confluence Cloud and Microsoft SharePoint Online.
    Robotic Process Automation (RPA) Hub Robotic Process Automation (RPA) Hub enables end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.
    Stream Connect Connect your Apache Kafka environment to your ServiceNow instance with Stream Connect for Apache Kafka.
    Workflow Data Fabric Hub Power AI agents and enrich workflows on the ServiceNow AI Platform with real-time data from across the enterprise using ServiceNow® Workflow Data Fabric Hub.

    Related ServiceNow applications and features

    Instance Data Replication
    ServiceNow® Instance Data Replication (IDR) copies data updates from one instance, called the producer instance, to one or more other instances called the consumer instances. IDR enables you to maintain consistent data across different instances. For example, you can synchronize data between different organizations in your company or even between different companies with separate instances.
    Inbound email actions
    Define an inbound email action to script how the system responds to an inbound email.
    Workflow Studio
    Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate playbooks, flows, actions, decision tables, and integrations into one design environment.
    Building actions
    Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.
    Exports
    Exports enable you to push data from an instance to an external file. To dynamically export data from a script or web service, export data from the URL.
    Imports
    Imports enable administrators to import data from various data sources, and then map that data into ServiceNow tables. You can automate data import tasks from a new design environment using Integration Hub.
    Classic Orchestration
    ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. See Classic Orchestration for more information.