Automation Center

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Automation Center

    The ServiceNow® Automation Center application provides centralized governance for managing and monitoring multi-vendor automation life cycles within your organization. It offers real-time dashboards to track automation health, prevent failures, and measure performance across various automation tools and vendors.

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    Key Features

    • Real-time Dashboards: View metrics and analytics to monitor automation status and detect issues promptly.
    • Integrations:
      • ServiceNow® Flows: Track ServiceNow flows and actions as automations for comprehensive lifecycle management.
      • Robotic Process Automation (RPA) Hub: Integrate with ServiceNow robots and bot processes for unified automation management.
      • Document Intelligence: Import and analyze Document Intelligence data within ServiceNow using Automation Center.
      • UiPath: Integrate UiPath data into ServiceNow via UiPath spoke to analyze automation performance.
      • Third-Party Vendors: Use Automation Center API to bring in data from other vendors, enabling broader automation governance.
      • Requirement Intake Diagram: Create automations directly from intake diagrams to streamline automation initiation.
    • Automation Center API: Enables creation and updating of processes, robots, and execution jobs, facilitating integration and automation management programmatically.

    Practical Benefits for ServiceNow Customers

    Automation Center empowers ServiceNow customers to:

    • Centralize automation management across multiple tools and vendors, reducing complexity and improving oversight.
    • Gain visibility into automation health and performance in real time to proactively prevent failures.
    • Leverage integrations with native ServiceNow automation tools and popular third-party platforms like UiPath for seamless data analysis and control.
    • Use APIs to extend automation governance capabilities and integrate with other systems.
    • Accelerate automation deployment by creating automations directly from requirement intake diagrams.

    Next Steps

    • Explore Automation Center concepts and features to understand capabilities.
    • Configure and install Automation Center in your environment following setup guides.
    • Learn how to use Automation Center for ongoing automation lifecycle management.
    • Use available resources such as the Known Error Portal, community forums, and developer documentation for troubleshooting and support.
    • Access additional applications and updates from the ServiceNow Store as needed.

    Use the ServiceNow® Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.

    In the Automation Center application dashboard, you can view real-time metrics and analytics.

    Automation Center integrates with ServiceNow® Robotic Process Automation (RPA) Hub, ServiceNow® flows, and any third-party applications.

    Integration with ServiceNow® flows

    Automation Center integrates with ServiceNow® flows enabling you to track any ServiceNow® flow as automations. For more information, see Track ServiceNow flows and actions as automations.

    Integration with ServiceNow® Robotic Process Automation (RPA) Hub

    Automation Center provides an integration with the ServiceNow® RPA Hub application. This integration enables you to integrate ServiceNow robots and bot processes. For more information about RPA Hub, see Robotic Process Automation (RPA) Hub.

    Integration with Document Intelligence

    Automation Center integrates with Document Intelligence enabling you to get the Document Intelligence data into ServiceNow® instance. You can analyze the data from Document Intelligence using Automation Center. For more information, see Document Intelligence.

    Integration with UiPath

    Automation Center integrates with UiPath enabling you to get the UiPath data into ServiceNow® instance via UiPath spoke. You can analyze the data from UiPath using Automation Center. For more information, see Configuring UiPath with Automation Center.

    Integration with third-party vendors

    Automation Center integrates with third-party vendors enabling you to get their data into ServiceNow® instance. You can do that using Automation Center API.

    Automation Center API

    The Automation Center API enables you to create and update processes, robots, and execution jobs. For more information, see Automation Center API.

    Integration with Requirement Intake Diagram

    Automation Center integrates with Requirement Intake Diagram enabling you to create automations from intake diagrams. For more information, see Requirement Intake Diagram.

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    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

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