Now Assist for Telecommunications, Media and Technology (TMT) reference

Reference topics provide additional information about Proactive Service Experience Workflows.

• Affected customers list columns
  Column details for the Affected customer section in a Customer tab.
• Components installed with Proactive Service Experience Workflows
  Several types of components are installed with activation of the Proactive Service Experience Workflows application, including tables, user roles, and business rules.
• Domain separation and Proactive Service Experience Workflows
  Domain separation is supported for Proactive Service Experience Workflows. With Proactive Service Experience Workflows, you can quickly restore normal service operation when network-initiated incidents occur and proactively identify and notify the customers that are impacted by those incidents. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
• Glossary Proactive Service Experience Workflows
  Learn about the terms and concepts that are unique to Proactive Service Experience Workflows.