Management view

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Management view

    The Inventory management view, part of the Telecommunications Network Inventory Workspace, provides ServiceNow customers with a detailed and actionable overview of their network inventory. It displays critical information about equipment, equipment holders, network sites, and connections, enabling efficient management and decision-making.

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    Key Features

    • Overview Tab: Offers a consolidated snapshot of network inventory data for a selected network site, including equipment grouped by model, manufacturer, and life-cycle state. It also displays rack, port, and slot availability within the selected site.
    • Inventory List Tab: Allows users to browse and manage network assets and sites via a side panel that lists all locations and associated network sites. Users can expand locations and sites to view and select equipment and connection records, with easy navigation to detailed form views.
    • Widgets and Charts: Visual widgets provide counts and groupings such as:
      • Equipment by model, showing the five most used models with total counts.
      • Equipment by manufacturer, highlighting the top five suppliers with equipment counts.
      • Equipment by life-cycle state, categorizing equipment status (In Use, Empty, Reserved, Available, In Maintenance, Other).
      • Rack capacity indicators, including racks at capacity threshold and those with available rack units (RUs).
      • Bar charts for rack availability by maximum contiguous rack units.
      • Slot and port availability across equipment models.

    Using the Inventory Management View

    • Access the view via the database search icon on the side panel within the workspace.
    • Select items in the Overview tab to drill down into detailed lists requiring attention.
    • Use the Inventory list tab to navigate the hierarchical location and network site structure, and to view or manage equipment and connections.

    Practical Benefits

    This view enables ServiceNow customers to efficiently monitor and manage telecommunications network assets, identify capacity issues, and maintain an up-to-date inventory. The visual widgets and detailed lists help prioritize actions and facilitate proactive network management.

    Use the Inventory management view in the Telecommunications Network Inventory Workspace to get a detailed view of your network inventory.

    The Inventory management view displays the network inventory details such as equipment, equipment holders, network sites, and connections. Use the following tabs to view the inventory details and take appropriate actions:
    Overview

    View various inventory data, such as total number of equipment grouped by the model, manufacturer, and life-cycle state, and availability of racks, ports, and slots within a site that you’re selected.

    Inventory List
    View a list of network sites or network assets such as equipment and connections based on the option that you’re selected in the side panel.

    Overview tab

    Use the Overview tab for a consolidated view of various network inventory data within a network site that you’re selected.

    Figure 1. Inventory management view
    Inventory Management view of the current status of network assets.

    Select any widget or chart to view the list of items that needs your action.

    Table 1. Inventory management widgets
    Widget or chart Description
    Equipment by model Number of the individual pieces of equipment grouped by model. The widget contains a standard set of the five most used telecommunications equipment models. For each equipment model, you can view a total count of the equipment.
    Equipment by manufacturers Donut chart grouping of equipment by the manufacturers who supply them. The widget contains a standard set of the five most used telecommunications equipment manufacturers. For each manufacturer, you can view a total count of equipment.
    Equipment by life-cycle state Donut chart grouping of equipment by the current life-cycle state. The widget contains the number of equipment in the network sites that you’re selected, grouped by the following life-cycle states.
    • In Use
    • Empty
    • Reserved
    • Available
    • In Maintenance
    • Other
    Racks at capacity threshold Number of racks that are occupied more than threshold capacity.
    Racks with available RUs Number of racks with available rack units.
    Rack availability by maximum contiguous RU Bar chart representation of available racks with maximum contiguous rack units.
    Slot availability Number of available slots across the equipment models.
    Port availability Number of available ports across the equipment models.
    Note:
    To learn more about how the count data is collected and refreshed in the workspace landing page, see Data collection and refresh for the Network Inventory Workspace widgets. To learn how to customize the content that appears in each widget, see Customizing the content in your Network Inventory Workspace widgets.

    Inventory list tab

    Use the Inventory list tab to view a list of network sites or network assets based on the item that you selected in the side panel and take appropriate actions. The side panel lists the following:
    • All the locations that are available in the global location.
    • All the network sites that are available in the global location.
    • Network assets such as equipment and connections that are associated with each network site.
    Figure 2. Inventory list tab
    List view of network sites in the Hyderabad location.
    You can perform the following actions in the Inventory list tab.
    • In the side panel, expand the location to view the associated network sites.
    • Select a location to view the associated network site records in the list view.
    • In the side panel, expand each network site to view any associated connections or equipment.
    • SelectEquipment to view the list of associated connections or equipment records.
    • Select Connection to view the list of associated physical and logical connection records within the network site.
    • Select a record in the list view to redirect to its form view.

    Accessing the Inventory management view

    To open the Inventory management view, select the database search icon (Database Search Icon) on the side panel.