Exploring ServiceNow values: Create belonging

Our values: Create belonging

“True belonging doesn’t require you to change who you are; it requires you to be who you are,” according to Brene Brown, an American professor and podcast host.

At ServiceNow, we embrace that mindset as part of our core values. One of those values, create belonging, means we encourage employees to bring their authentic selves to work every day, knowing they’ll be respected for who they are and their uniqueness.

That’s why we hold this value so dear, along with our others: win as a team, wow our customers, and stay hungry and humble. Regardless of differences in gender, skin color, sexual orientation, or religious beliefs, when individuals feel like they belong in the workplace, they have more opportunity to do their best work.

In our final installment of this values series, employees around the globe share their perspectives on what “create belonging” means to them and why it’s essential.

Accessibility note: The video is transcribed at the end of this blog post.

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Cultivating connections

In mid-2020, when work rapidly shifted to fully remote, ServiceNow launched employee belonging groups:

These groups continue to thrive, giving employees opportunities to connect with like-minded individuals who share similar interests and backgrounds.

Enriching employee experiences

“It's easy to talk about diversity, equity, and inclusion as a side project, but that's not what it is at ServiceNow,” says Rachel A., director of go-to-market programs and excellence. “It bleeds all the way through everything we do.”

When Marcel A., manager of solution consulting, started at ServiceNow more than eight years ago, he was one of a handful of Black employees in the UK and felt alone. Now, he’s “really happy at the direction and the trajectory we as a company have gone,” he says.

ServiceNow has created a culture in which individuals feel seen and heard and have a seat at the table to share their ideas and experiences. That sense of belonging has led to us being named among:

“The supportive culture and caring environment at ServiceNow provide me with the motivation and recognition needed to do my best,” says Yogesh D., a senior software engineer in India.

Join a company where you can belong, live your best life, and do your best work. Explore ServiceNow careers.

Video transcript

My favourite thing about ServiceNow is that I get to be my own self.

When I first started at ServiceNow, I was one of the first few Black employees here in the UK. And if I’m honest, I felt a little bit alone, a little bit disheartened, especially when I looked up the leadership chain and saw not many people who looked like me.

It’s not just a culture of coming in here and you work and you can go back home, but equally they want to try and create a family.

I feel that my voice is heard. I am a person who comes with a lot of diverse background, not only in terms of my nationality, race, but my education and my thoughts and my views.

You don’t feel like you can’t speak up in a meeting. There are so many great female leaders here to look up to and learn from.

It’s easy to talk about diversity, equity, and inclusion as a side project, but that’s not what it is at ServiceNow. It bleeds all the way through everything we do.

Everybody has a sense of inclusion and equal fair representation and has an equal seat at the table.

I walk into the office, and I look at those around me and who can really connect with me, who can share the same experiences and adversity that I’ve been through.

There are very few other organisations that embrace both belonging and volunteerism in the same breath.

The kind of culture we build here, and the kind of caring environment we have, gives me all motivation, the recognition to do my best.

I’m really, really happy at the direction and the trajectory we as a company have gone on, and long may it continue. That’s not to say the job is done.

This company creates the environment where you feel included, belonged, and unique. There is no other place like ServiceNow.

What does “Create belonging” mean to you?

Visit www.careers.servicenow.com to join us.