AI Experience by ServiceNow: The UI for enterprise AI

Drowning in AI apps? Meet the enterprise AI experience.

Today’s world of enterprise AI reminds me of a high-stakes cricket test match. For years, we've been in the early innings. Decades of innovations have only reinforced silos and added complexity, slowing our game by making employees conform to the way software works—rather than providing solutions that work the way humans do.

Like any seasoned cricket captain knows, it's not about the flashy sixes that win matches—it's about consistent performance, strategic execution, and delivering when it matters most. That’s why I’m excited to announce AI Experience from ServiceNow.

Today marks a defining moment—not just for ServiceNow, but for the future of enterprise work. With the launch of AI Experience, we’re introducing a new way of working, one where AI stands at the centre of the enterprise experience, not on the sidelines.

AI that can act, not just summarise

AI Experience breaks the cycle of siloed software as a service (SaaS) systems and bolt-on agents with a unified AI interface for voice, images, data and text. It connects people, data, and workflows so that customers and employees can work with AI and complete tasks without friction—fast, simple, and smart. Here’s how:

ServiceNow^® AI Web Agents navigate the web just as your employees do, but with exceptional speed and precision. These agents research, aggregate information, and complete multistep tasks outside the platform, working across any web interface and bringing new levels of automation to complex processes that previously required extensive human attention.

ServiceNow AI Web Agents learn from humans to complete tasks across third-party apps and the web, clicking buttons, filling out forms, and navigating internal sources and external systems.

ServiceNow AI Voice Agents deliver natural, conversational self-service experiences that understand context, solve problems, and take immediate action—all through the power of conversation.

ServiceNow AI Voice Agents offer hands-free support that retrieves information, updates records, and troubleshoots complex issues with humanlike fluency.

ServiceNow AI Data Explorer transforms interactions with enterprise data, turning everyone in your organisation into a data power user. It can deliver instant insights and deep analysis through simple natural language queries.

ServiceNow AI Data Explorer connects insights across ServiceNow and external systems via Workflow Data Fabric, helping users investigate trends, pinpoint root causes, and document findings without leaving their workflow.

ServiceNow AI Lens extracts valuable data from any screen, form, or image, and instantly integrates it into your workflows, reducing manual data entry and accelerating processes.

ServiceNow AI Lens turns what users see--screens, forms, dashboards--into instant action, eliminating manual effort and accelerating decisions with AI-powered automation.

How AI Experience works

AI Experience is powered by three foundational technologies working together on the ServiceNow AI Platform. It’s where everything comes together to create the ideal conditions for AI and humans to collaborate and win:

Knowledge Graph is a unified semantic model that acts as the central nervous system for your enterprise AI, providing the single source of truth that allows humans and AI to collaborate with full context.
Workflow Data Fabric provides real-time access to enterprise data across systems, breaking down silos and helping to ensure your AI has the complete picture. This gives leaders the holistic visibility they need to make informed decisions.
ServiceNow AI Agents enable intelligent, autonomous actions across departments and systems, orchestrating complex processes with minimal human intervention.

Governed by ServiceNow AI Control Tower, this foundation provides the built-in security and management that lets enterprises deploy and scale AI Experience with confidence.

AI Experience, by ServiceNow: Reimagine the user interface with instant access to voice, text, image, web, and build agents--delivering context-aware, personalized, and proactive interactions across the enterprise.

From theoretical to practical

I've long advocated that AI must move beyond theoretical potential to practical impact. Like a cricket team that practices endlessly but never wins matches, AI that remains confined to labs and demos fails to deliver on its promise.

ServiceNow AI Experience represents our commitment to practical AI—technology that solves real business problems for any organisation in any industry. By deeply integrating AI into enterprise workflows, including customer relationship management (CRM), we're helping to automate mundane tasks, boost productivity, transform customer experiences, and create tangible return on investment that you can measure and build on.

AI Experience adapts to your needs. Whether you're in financial services, healthcare, manufacturing, retail, or another industry, these capabilities can be tailored to your specific challenges and opportunities.

The future of work isn't about AI working in isolation. It's about humans and AI coming together to elevate what's possible. It's about building an unbeatable team where technology and people each play to their strengths. The technology is ready. The platform is proven.

Find out more about how ServiceNow can help you put AI to work for people.