High-profile analyst firm Omdia completed its vendor-landscape Universe study, Selecting an AIOps Solution, and we’re excited to announce ServiceNow was named a Leader in the AIOps space.
Omdia focused on real-world usage of AIOps rather than exclusively on technology for technology’s sake. According to the AIOps Universe report, “AI for IT operations (AIOps) is one area where the application of technology, if not matched with organizational maturity and readiness, will fail to deliver all promised benefits.
“When selecting a new technology, understanding its technical capabilities is key, but discovering customer experiences of putting that technology to use is equally important. Omdia argues that only by ensuring that technology, people, and processes are aligned can an organization see any new technology become transformative and deliver real business value.”
We agree with the overall approach as history has shown that organizations that prioritize defined goals and outcomes before deployment are much more successful than teams that try to figure it out after the fact.
A leader in capabilities and customer experience
ServiceNow® ITOM Predictive AIOps tied for the highest overall total capabilities scores in Omdia’s AIOps analysis. While it’s fantastic to lead in total capabilities, we’re just as excited to see how ServiceNow customer experience scores led in the analysis. This highlights our focus on:
5 key takeaways from the report
Getting started with AIOps
Download the Omdia Universe Selecting an AIOps Solution, 2021-22 report. As you read it, pay attention to the selection criteria and product capability scores. But also note Omdia’s considerations to leverage AIOps from a business perspective.
Organizations considering AIOps and evaluating vendors should concentrate less on a massive spreadsheet of side-by-side features and consider how the AIOps solution fits within their existing infrastructure. That’s how to leverage the true potential of AIOps for the overall organization.
If you’re new to AIOps, read our AIOps & Visibility for Dummies special edition. If you want to see how AIOps can help your organization, check out our ebook to Learn How AIOps Delivers High Performance Business Services 24/7.
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