What frameworks are ITSM systems based on?
Typically, IT service management systems are based on ITIL (a registered trademark of AXELOS Limited). IT organizations use this integrated, process-based framework to track, deliver, and manage technical services for an enterprise.
Incident, problem, and change management are the most commonly adopted ITIL practices. Organizations also frequently implement self-service and a service catalog.
High-performing ITSM services mapped to ITIL processes help keep employees happy and productive. ITSM ensures alignment in the needs of the business and IT infrastructure.
CMMI stands for capability maturity model integration (administered by the CMMI Institute, a subsidiary of ISACA). CMMI is a framework designed to provide best practices for product development and maintenance.
CMMI is designed for ease of use, flexibility, accessibility, and integration across methodologies.
The overall goal of the Six Sigma framework is to completely eliminate errors. It does by quickly identifying defects, determining their root cause, and optimizing processes for accuracy and repeatability.