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IT Operations
Management

Get visibility, health, and optimization for your digital services.

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

Deliver high-performance business services with visibility and AIOps.

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

ENERGY

Service outages reduced by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

Transportation

Incidents resolved in <5 minutes

NATS moves toward a zero-incident culture to minimize outages and optimize air traffic control.

Technology

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Capabilities that scale with your business

IT Operations Management groups key applications and capabilities into packages that can scale with you as your needs change.

ITOM Visibility

ITOM Visibility

Gain visibility across your infrastructure, applications, and services.

ITOM Visibility

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

ITOM Visibility

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

ITOM Health

ITOM Health

Deliver business service health and detect, diagnose, and remediate issues with AIOps.

ITOM Health

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

ITOM Optimization

ITOM Optimization

Optimize strategy, operations, and spend across your multi-cloud environment.

ITOM Optimization

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

Manage ops with visibility, health, and optimization
ServiceNow latest release fuels business resilience

What’s new in the Paris release

Fuel business agility and resilience with the Now Platform Paris release. Drive growth, strengthen business continuity, and enhance employee productivity.

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Choose a package

Find the ITOM package that works for your business.

Standard

(3)
  • ITOM Visibility
  • Discovery1
  • Service Mapping1
  • ITOM Health
  • Event Management2
  • ITOM Optimization
  • Cloud Management3

Professional

(5)
  • ITOM Visibility
  • Discovery1
  • Service Mapping1
  • ITOM Health
  • Event Management2
  • ITOM Optimization
  • Cloud Management3

Enterprise

(7)
  • ITOM Visibility
  • Discovery1
  • Service Mapping1
  • ITOM Health
  • Event Management2
  • ITOM Optimization
  • Cloud Management3

1 Discovery and Service Mapping are part of ITOM Visibility.
2 Event Management is part of ITOM Health.
3 Cloud Management is part of ITOM Optimization.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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