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IT Operations
Management

Get visibility, health, and optimization for your digital services.

Make IT a proactive business partner

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend.

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

Energy

TransAlta reduces service outages by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

Technology

ServiceNow decreases P1/P2 incidents by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Capabilities that scale with your business

IT Operations Management groups key applications into packages that can scale with you as your needs change.

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

Operational Intelligence

Proactively identify anomalies in IT infrastructure before they cause service outages.

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

Orchestration

Automate IT processes, eliminate manual tasks, and remediate service issues.

We play nice with existing software

ITOM integrates with your preferred monitoring tools, cloud platforms, serverless infrastructure, and asset management software.

Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Microsoft

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Manage network events by automatically generating incidents and assigning work to the correct party.
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Join us at a live or virtual event

LIVE DEMO

Free, online sessions

See how key ServiceNow features and apps work in expert-led tutorials.

PRODUCT RELEASE

Calling all innovators!

Create amazing new work experiences on the Now Platform® Madrid release.

SERVICENOW EVENT

Knowledge 2019

Take work to the next level on May 5-9 in Las Vegas.

INDUSTRY EVENT

Join us at Gartner ITxpo

Talk with us about transforming the IT experience in Toronto June 3-6.

Choose a package

Find the ITOM package that works for your business.

Standard

(2)
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Service Mapping
  • Cloud Management

Professional

(4)
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Service Mapping
  • Cloud Management

Enterprise

(6)
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Service Mapping
  • Cloud Management

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