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IT Operations
Management

Get visibility, health, and optimization for your digital services.

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See AIOps Impact
IT Operations Management
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Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

Deliver high-performance business services with visibility and AIOps.

See more, know more, do more

Enhance visibility of IT resources

Discover and map services for your IT resources across on-premises data centers and cloud.

Learn Best Practices

Manage service health

Track and maintain service performance with AIOps. Move from reactive problem-solving to a preventive approach using operational intelligence and machine learning. 

See AIOps in Action

Optimize cloud spend

Increase agility and improve operational efficiency across your clouds. Take control of multi-cloud environments with self-service and cost management.

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See more, know more, do more

Enhance visibility of IT resources

Discover and map services for your IT resources across on-premises data centers and cloud.

Learn Best Practices

Manage service health

Track and maintain service performance with AIOps. Move from reactive problem-solving to a preventive approach using operational intelligence and machine learning. 

See AIOps in Action

Optimize cloud spend

Increase agility and improve operational efficiency across your clouds. Take control of multi-cloud environments with self-service and cost management.

View Demo

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

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ENERGY

Service outages reduced by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

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Transportation

Incidents resolved in <5 minutes

NATS moves toward a zero-incident culture to minimize outages and optimize air traffic control.

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Technology

Outages cut by 95%

Symantec uses a centralized service hub to enhance visibility and reduce operational costs.

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Technology

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Capabilities that scale with your business

IT Operations Management groups key applications and capabilities into packages that can scale with you as your needs change.

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ITOM Visibility

ITOM Visibility

Gain visibility across your infrastructure, applications, and services.

 
 
ITOM Visibility

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

 
 
ITOM Visibility

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

 
 
ITOM Health

ITOM Health

Deliver business service health and detect, diagnose, and remediate issues with AIOps.

 
 
ITOM Health

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

 
 
ITOM Health

Operational Intelligence

Proactively identify anomalies before they cause service outages with AIOps and machine learning.

 
 
ITOM Optimization

ITOM Optimization

Optimize strategy, operations, and spend across your multi-cloud environment.

 
 
ITOM Optimization

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

 
Manage ops with visibility, health, and optimization

Built on the Now Platform®

Explore Platform
Laptop with single data model
Single data model Optimize service operations with a unified, cloud-based platform across operations and service management.
Customizable mobile phone experience
Modern user experiences Increase productivity with a modern experience on a common platform across ITOM, ITSM, ITBM, ITAM, CSM, and Security Operations.
Ideas based on intelligence
Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime.

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Twilio
Leverage SMS and Voice for on-call scheduling, incident alerts, and streamlined communications.
Docusign
Add secure e-signatures to ServiceNow workflows to eliminate manual steps and reduce service times.
ServiceNow provides you with a smarter way to workflow

The smarter way to workflow

In the new normal, everyone needs a smarter way to workflow. Activate your organization to scale up quickly, maintain business continuity, and enable productivity.

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Resources

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Solution Briefs
Solution Briefs
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Ebooks
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Webinars

Choose a package

Find the ITOM package that works for your business.

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Standard

(3)
  • ITOM Visibility
  • Discovery*
  • Service Mapping*
  • ITOM Health
  • Event Management**
  • Operational Intelligence**
  • ITOM Optimization
  • Cloud Management***

Professional

(6)
  • ITOM Visibility
  • Discovery*
  • Service Mapping*
  • ITOM Health
  • Event Management**
  • Operational Intelligence**
  • ITOM Optimization
  • Cloud Management***

Enterprise

(8)
  • ITOM Visibility
  • Discovery*
  • Service Mapping*
  • ITOM Health
  • Event Management**
  • Operational Intelligence**
  • ITOM Optimization
  • Cloud Management***

* Discovery and Service Mapping are part of ITOM Visibility.
** Event Management and Operational Intelligence are part of ITOM Health.
*** Cloud Management is part of ITOM Optimization.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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