ITOM | IT Operations Management | ServiceNow ITOM

Solutions Platform Customers Explore

Solutions

Products
Use Cases
Industries

IT

Manage IT strategy, operations, service delivery, and apps on our single system of action.

Security

Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

Customer Service

Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

Intelligent Applications

Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

View All Products

Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

Financial Services

Government

Healthcare

Higher Education

Life Sciences

Platform

Overview

Cloud Infrastructure

Certified Apps

Application Development

Customers

Customer Stories

Customer Success Center

Training and Certification

User Community

Product Documentation

Support Portal

Explore

About

Events

Trends and Perspectives

Calculate Your Savings

Why ServiceNow

Take me directly to:

Careers Partners Developer Portal Training Locations Asset Management Incident Management

SERVICENOW IT OPERATIONS MANAGEMENT

Proactively Eliminate Service Outages and Manage Hybrid Clouds

Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.

Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.

Watch Now—Keynotes, Customer Interviews, and more

ON DEMAND

With IT Operations Management, You Can…

1.

Enhance Visibility

Know the makeup of your IT landscape across data centers and cloud providers. Understand how everything works together to deliver business services, all centralized in a single data store.

2.

Improve Availability

Manage end-to-end business services to gain insight into service health. Leverage machine learning-driven analytics to reduce event noise by 99%+. Identify the impact of change and quickly pinpoint root cause disruptions enabling prioritization to prevent outages.

3.

Increase Agility

Automate IT processes and initiate remediation actions to proactively address problematic conditions affecting business services.

4.

Manage Hybrid Clouds

Provide self-service access to cloud resources spanning public and private clouds. Automatically enforce good governance and ensure compliance to business policies. Gain visibility into cloud costs and optimize spending.

Choose What's Right For You

Applications
Discovery

?

Discovery

Create a single system of record for IT infrastructure spanning data centers and clouds
Event Management

?

Event Management

Reduce event floods from monitoring tools and gain insight into business service health
Operational Intelligence

?

Operational Intelligence

Proactively identify anomalous behavior in the IT infrastructure before it causes service outages
Orchestration

?

Orchestration

Automate IT processes, eliminate manual tasks, and remediate service issues
Service Mapping

?

Service Mapping

Map the relationships between IT components and business services in dynamic environments
Cloud Management

?

Cloud Management

Deliver cloud resources through self-service, reducing business risk and managing costs

See All Applications

Standard

See All Applications

Professional

See All Applications

Enterprise

See All Applications

Explore the IT Operations Management Applications

Discovery

Create a single system of record for IT infrastructure spanning data centers and clouds

Event Management

Reduce event floods from monitoring tools and gain insight into business service health

Operational Intelligence

Proactively identify anomalous behavior in the IT infrastructure before it causes service outages

Orchestration

Automate IT processes, eliminate manual tasks, and remediate service issues

Service Mapping

Map the relationships between IT components and business services in dynamic environments

Cloud Management

Deliver cloud resources through self‑service, reducing business risk and managing costs

You can also get all the capabilities of the Now Platform

Accelerate Your Time to Value with Professional Services

Achieve value from the start with ITOM services that incorporate our out‑of‑the‑box approach, proven implementation methodology, and optimization tools.

View Services

What Customers Are Doing With
IT Operations Management

80%

REDUCTION IN OUTAGES

WATCH VIDEO

99%

REDUCTION IN EVENT NOISE

READ CASE STUDY

VIEW ALL ITOM CUSTOMER STORIES

VALUE CALCULATOR

The Hidden Cost of Business as Usual

In just 60 seconds, you can calculate the potential value of ServiceNow to your company.

LET'S GO!

Companies That Use IT Operations Management Also Use…

IT Service Management

This powerful platform for managing ITIL processes helps you reduce costs and risk, improve agility, and boost IT innovation.

LEARN MORE VIEW DEMO

Performance Analytics

Puts the power of data in the hands of all stakeholders who are responsible for services. Make smarter decisions faster.

LEARN MORE VIEW DEMO

Security Operations

Identify, prioritize, and respond to security threats faster.

LEARN MORE VIEW DEMO

NOW ON NOW

How ServiceNow Uses ITOM

98%

REDUCTION IN INCIDENT “NOISE” VIA CORRELATION AND DE‑DUPLICATION

$780K

COST AVOIDANCE BY ELIMINATING MANUAL WORK

9,600

HOURS SAVED PER YEAR VIA AUTOMATED ALERT MANAGEMENT

65%

REDUCTION IN P1 AND P2 INCIDENTS VIA EVENT MANAGEMENT

SEE THE DETAILS BEHIND THE DATA

Resources

DATA SHEETS

ITOM Enterprise

ANALYST REPORTS

The Total Economic Impact™ of ServiceNow

EBOOKS

Dramatically Improve Service Availability

Service Visibility: Clear Road Ahead

Fix Business Problems Fast With Service Visibility

WEBINARS

Reduce IT Incidents to Eliminate Service Outages

Cloud Success with ServiceNow and Microsoft

SEE ALL RESOURCES FOR IT OPERATIONS MANAGEMENT

Explore IT Operations Management

TRY THE DEMO

Or explore all our products.