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IT Operations
Management

Get visibility, health, and optimization for your digital services.

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IT Operations Management
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Make IT a proactive business partner

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend.

See more, know more, do more

Enhance visibility of IT resources

Get a complete view of your IT resources across on-premises data centers and cloud.

Map Your Cloud

Manage service health

Track and maintain the health of services. Fix potential issues sooner by moving from reactive problem solving to a preventive approach using predictive intelligence.

Eliminate Service Outages

Optimize service delivery and spend

Increase agility and improve operational efficiency across your hybrid cloud. Take control of multi-cloud environments with self-service and cost management.

Get to Cloud Faster

See more, know more, do more

Enhance visibility of IT resources

Get a complete view of your IT resources across on-premises data centers and cloud.

Map Your Cloud

Manage service health

Track and maintain the health of services. Fix potential issues sooner by moving from reactive problem solving to a preventive approach using predictive intelligence.

Eliminate Service Outages

Optimize service delivery and spend

Increase agility and improve operational efficiency across your hybrid cloud. Take control of multi-cloud environments with self-service and cost management.

Get to Cloud Faster

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

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See the Story
Energy

TransAlta reduces service outages by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

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Technology

ServiceNow decreases P1/P2 incidents by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

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Capabilities that scale with your business

IT Operations Management groups key applications into packages that can scale with you as your needs change.

 

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

 
 

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

 
 

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

 
 

Operational Intelligence

Proactively identify anomalies in IT infrastructure before they cause service outages.

 
 

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

 
 

Orchestration

Automate IT processes, eliminate manual tasks, and remediate service issues.

 

Built on the Now Platform®

Explore the Platform
Single data model Optimize service operations with a unified, cloud-based platform across operations and service management.
Modern user experiences Increase productivity with a modern experience on a common platform across ITOM, ITSM, ITBM, ITAM, CSM, and Security Operations.
Intelligent IT operations Use machine learning to proactively pinpoint disruptions and root causes for higher service uptime.

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Aeritae
Increasetechnician efficiency with secureremote supportand log support activity withinincidents.
Twilio
Leverage SMS and Voice for on-call scheduling, incident alerts, and streamlined communications.
Docusign
Add secure e-signatures to ServiceNow workflows to eliminate manual steps and reduce service times.
Xmatters
Automatically engage the correct on-call resource via push, SMS, email, or voice call notifications.
Mobichord
Manage telecom and cloud subscription services, assetsand expenses natively on the ServiceNow Platform.
3CLogic
Consolidate multichannel communications on a cloud-based call center platform.
Celonis
Monitor, analyze and improve business processes within ServiceNow using thisprocess mining tool.
Vivid Charts
Create custom data visualizations and models to facilitate faster decision-making.

We play nice with existing software

ITOM integrates with your preferred monitoring tools, cloud platforms, serverless infrastructure, and asset management software.

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Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Microsoft

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Manage network events by automatically generating incidents and assigning work to the correct party.
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Resources

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Choose a package

Find the ITOM package that works for your business.

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Standard

(2)
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Service Mapping
  • Cloud Management

Professional

(4)
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Service Mapping
  • Cloud Management

Enterprise

(6)
  • Discovery
  • Event Management
  • Operational Intelligence
  • Orchestration
  • Service Mapping
  • Cloud Management

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