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IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows, effortless service and enterprise mobile.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

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Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

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Products

IT Operations
Management

Get visibility, health, and optimization for your digital services.

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See AIOps Impact

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

Deliver high-performance business services with visibility and AIOps.

See more, know more, do more

Enhance visibility of IT resources

Discover and map services for your IT resources across on-premises data centers and cloud.

Learn Best Practices

Manage service health

Track and maintain business services with AIOps. Move from reactive problem solving to a preventive approach using operational intelligence and machine learning.

See AIOps in Action

Optimize cloud spend

Increase agility and improve operational efficiency across your clouds. Take control of multi-cloud environments with self-service and cost management.

See more, know more, do more

Enhance visibility of IT resources

Discover and map services for your IT resources across on-premises data centers and cloud.

Learn Best Practices

Manage service health

Track and maintain business services with AIOps. Move from reactive problem solving to a preventive approach using operational intelligence and machine learning.

See AIOps in Action

Optimize cloud spend

Increase agility and improve operational efficiency across your clouds. Take control of multi-cloud environments with self-service and cost management.

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

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ENERGY

Service outages reduced by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

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Find Out How

Transportation

Incidents resolved in <5 minutes

NATS moves toward a zero-incident culture to minimize outages and optimize air traffic control.

Find Out How

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Technology

Outages cut by 95%

Symantec uses a centralized service hub to enhance visibility and reduce operational costs.

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Technology

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Watch Video

View Story

Energy

Service outages reduced by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

View Story

Find Out How

Transportation

Incidents resolved in <5 minutes

NATS moves toward a zero-incident culture to minimize outages and optimize air traffic control.

Find Out How

Watch Video

Technology

Outages cut by 95%

Symantec uses a centralized service hub to enhance visibility and reduce operational costs.

Watch Video

Watch Video

Technology

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Watch Video

Capabilities that scale with your business

IT Operations Management groups key applications and capabilities into packages that can scale with you as your needs change.

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ITOM Visibility

ITOM Visibility

Gain visibility across your infrastructure, applications, and services.

ITOM Visibility

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

ITOM Visibility

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

ITOM Health

ITOM Health

Deliver business service health and detect, diagnose, and remediate issues with AIOps.

ITOM Health

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

ITOM Health

Operational Intelligence

Proactively identify anomalies before they cause service outages with AIOps and machine learning.

ITOM Optimization

ITOM Optimization

Optimize strategy, operations, and spend across your multi-cloud environment.

ITOM Optimization

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

Manage ops with visibility, health, and optimization

Built on the Now Platform®

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Laptop with single data model

Single data model Optimize service operations with a unified, cloud-based platform across operations and service management.

Customizable mobile phone experience

Modern user experiences Increase productivity with a modern experience on a common platform across ITOM, ITSM, ITBM, ITAM, CSM, and Security Operations.

Ideas based on intelligence

Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime.

Leverage SMS and Voice for on-call scheduling, incident alerts, and streamlined communications.

Add secure e-signatures to ServiceNow workflows to eliminate manual steps and reduce service times.

We play nice with existing software

ITOM integrates with your preferred monitoring tools, cloud platforms, serverless infrastructure, and asset management software.

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Slack

Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.

Microsoft

Manage network events by automatically generating incidents and assigning work to the correct party.

ServiceNow latest release brings mobile to the enterprise

What’s new in New York

Break down silos, provide frictionless employee service, and increase productivity. The Now Platform New York release delivers new innovations in enterprise mobile, intelligence, and workspaces.

Get Details

View Broadcast

Slack

Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.

Join us at a live or virtual event

Register now

INDUSTRY EVENT

Gartner IT Conference: Nov 25-26

Meet us in London to talk with our experts about the power of AIOps.

Register now

Register now

SERVICENOW EVENT

Now at Work: Fall 2019

Join an event near you and learn how to create great work experiences.

Register now

Find Locations

SERVICENOW EVENT

The Future of Work is now

Discover new ways to inspire innovation at this engaging ServiceNow event.

Find Locations

Choose a package

Find the ITOM package that works for your business.

Get Pricing

Standard

(3)

ITOM Visibility
Discovery*
Service Mapping*
ITOM Health
Event Management**
Operational Intelligence**
ITOM Optimization
Cloud Management***

Professional

(6)

ITOM Visibility
Discovery*
Service Mapping*
ITOM Health
Event Management**
Operational Intelligence**
ITOM Optimization
Cloud Management***

Enterprise

(8)

ITOM Visibility
Discovery*
Service Mapping*
ITOM Health
Event Management**
Operational Intelligence**
ITOM Optimization
Cloud Management***

* Discovery and Service Mapping are part of ITOM Visibility.
** Event Management and Operational Intelligence are part of ITOM Health.
*** Cloud Management is part of ITOM Optimization.