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SERVICENOW IT OPERATIONS MANAGEMENT

Proactively Eliminate Service Outages and Manage Hybrid Clouds

Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.

 

Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.

Watch Now—Keynotes, Customer Interviews, and more

With IT Operations Management, You Can…

1.

Enhance Visibility

Know the makeup of your IT landscape across data centers and cloud providers. Understand how everything works together to deliver business services, all centralized in a single data store.

2.

Improve Availability

Manage end-to-end business services to gain insight into service health. Leverage machine learning-driven analytics to reduce event noise by 99%+. Identify the impact of change and quickly pinpoint root cause disruptions enabling prioritization to prevent outages.

3.

Increase Agility

Automate IT processes and initiate remediation actions to proactively address problematic conditions affecting business services.

4.

Manage Hybrid Clouds

Provide self-service access to cloud resources spanning public and private clouds. Automatically enforce good governance and ensure compliance to business policies. Gain visibility into cloud costs and optimize spending.

Choose What's Right For You

  • Applications

  • Discovery

    Create a single system of record for IT infrastructure spanning data centers and clouds

  • Event Management

    Reduce event floods from monitoring tools and gain insight into business service health

  • Operational Intelligence

    Proactively identify anomalous behavior in the IT infrastructure before it causes service outages

  • Orchestration

    Automate IT processes, eliminate manual tasks, and remediate service issues

  • Service Mapping

    Map the relationships between IT components and business services in dynamic environments

  • Cloud Management

    Deliver cloud resources through self-service, reducing business risk and managing costs

Explore the IT Operations Management Applications

You can also get all the capabilities of the Now Platform

Accelerate Your Time to Value with Professional Services

 

Achieve value from the start with ITOM services that incorporate our out‑of‑the‑box approach, proven implementation methodology, and optimization tools.

What Customers Are Doing With
IT Operations Management

transalta-logo

80%

REDUCTION IN OUTAGES

time-warner-logo

99%

REDUCTION IN EVENT NOISE


Companies That Use IT Operations Management Also Use…

NOW ON NOW

How ServiceNow Uses ITOM

98%

REDUCTION IN INCIDENT “NOISE” VIA CORRELATION AND DE‑DUPLICATION

$780K

COST AVOIDANCE BY ELIMINATING MANUAL WORK

9,600

HOURS SAVED PER YEAR VIA AUTOMATED ALERT MANAGEMENT

65%

REDUCTION IN P1 AND P2 INCIDENTS VIA EVENT MANAGEMENT

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