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Manage IT ops to deliver high-performance services

IT Operations
Management

Predict issues, reduce user impact, and automate resolutions with AIOps.

Move away from reactive IT operations with insights and automation. Identify anomalies and solve issues before they occur with cross-team automation workflows.

Deliver proactive digital operations with AIOps.

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

FINANCIAL SERVICES

High-priority incidents shrink by 93%

By reducing incidents, Danske Bank spurs innovation and unlocks value.

Transportation

Incidents resolved in <5 minutes

NATS moves toward a zero-incident culture to minimize outages and optimize air traffic control.

EDUCATION

96% reduction in time to resolution

The University of North Texas System optimizes service delivery for increased satisfaction.

TECHNOLOGY

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Capabilities that scale with your business

IT Operations Management groups key applications and capabilities into packages that can scale with you as your needs change.

ITOM Visibility

ITOM Visibility

Gain visibility across your infrastructure, applications, and services.

ITOM Visibility

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

ITOM Visibility

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

ITOM Visibility

Certificate Management

Discover, itemize, and proactively manage your TLS certificates.

ITOM Visibility

Firewall Audits and Reporting

Track firewall policies, monitor ownership, and perform proactive audits.

ITOM Visibility

Service Graph Connectors

Accurately import and standardize external data into your CMDB.

ITOM Visibility

Multisource CMDB

Identify CMDB data from multiple sources and revert updates to a specific, defined source.

ITOM PREDICTIVE AIOPS

Predictive AIOps

Predict and prevent issues with a single system to gain insights and automate resolution.

ITOM PREDICTIVE AIOPS

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

ITOM PREDICTIVE AIOPS

Health Log Analysis

Proactively analyze real-time log data and detect anomalies.

ITOM PREDICTIVE AIOPS

Site Reliability Operations

Register services, track changes and respond to incidents.

ITOM Optimization

ITOM Optimization

Optimize strategy, operations, and spend across your multi-cloud environment.

ITOM Optimization

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

Manage operations with visibility, AIOps, and optimization
ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility, and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.

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Watch the Now at Work 2020 event on-demand.

Choose a package

Find the ITOM package that works for your business.

Standard

(6)
  • Discovery
  • Service Mapping
  • Certificate Management
  • Firewall Audit
  • Service Graph Connectors
  • Multisource CMDB
  • Event Management
  • Site Reliability Operations
  • Predictive AIOps
  • Health Log Analytics
  • Cloud Management

Professional

(8)
  • Discovery
  • Service Mapping
  • Certificate Management
  • Firewall Audit
  • Service Graph Connectors
  • Multisource CMDB
  • Event Management
  • Site Reliability Operations
  • Predictive AIOps
  • Health Log Analytics
  • Cloud Management

AIOps Enterprise

(11)
  • Discovery
  • Service Mapping
  • Certificate Management
  • Firewall Audit
  • Service Graph Connectors
  • Multisource CMDB
  • Event Management
  • Site Reliability Operations
  • Predictive AIOps
  • Health Log Analytics
  • Cloud Management
// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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