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IT Operations
Management

Get visibility, health, and optimization for your digital services.

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

Deliver high-performance business services with visibility and AIOps.

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

ENERGY

Service outages reduced by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

Transportation

Incidents resolved in <5 minutes

NATS moves toward a zero-incident culture to minimize outages and optimize air traffic control.

Technology

Outages cut by 95%

Symantec uses a centralized service hub to enhance visibility and reduce operational costs.

Technology

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Energy

Service outages reduced by 80%

By minimizing service outages, TransAlta needs less tier 1 staff, freeing resources for innovation.

Transportation

Incidents resolved in <5 minutes

NATS moves toward a zero-incident culture to minimize outages and optimize air traffic control.

Technology

Outages cut by 95%

Symantec uses a centralized service hub to enhance visibility and reduce operational costs.

Technology

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Capabilities that scale with your business

IT Operations Management groups key applications and capabilities into packages that can scale with you as your needs change.

ITOM Visibility

ITOM Visibility

Gain visibility across your infrastructure, applications, and services.

ITOM Visibility

Discovery

Get a holistic view of your operations footprint across on-premises data centers and cloud.

ITOM Visibility

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

ITOM Health

ITOM Health

Deliver business service health and detect, diagnose, and remediate issues with AIOps.

ITOM Health

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

ITOM Health

Operational Intelligence

Proactively identify anomalies before they cause service outages with AIOps and machine learning.

ITOM Optimization

ITOM Optimization

Optimize strategy, operations, and spend across your multi-cloud environment.

ITOM Optimization

Cloud Management

Minimize business risk and manage costs with self-service delivery of cloud services.

Manage ops with visibility, health, and optimization
ServiceNow latest release brings mobile to the enterprise

What’s new in New York

Break down silos, provide frictionless employee service, and increase productivity. The Now Platform New York release delivers new innovations in enterprise mobile, intelligence, and workspaces.

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Gartner IT Conference: Nov 25-26

Meet us in London to talk with our experts about the power of AIOps.

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Choose a package

Find the ITOM package that works for your business.

Standard

(3)
  • ITOM Visibility
  • Discovery*
  • Service Mapping*
  • ITOM Health
  • Event Management**
  • Operational Intelligence**
  • ITOM Optimization
  • Cloud Management***

Professional

(6)
  • ITOM Visibility
  • Discovery*
  • Service Mapping*
  • ITOM Health
  • Event Management**
  • Operational Intelligence**
  • ITOM Optimization
  • Cloud Management***

Enterprise

(8)
  • ITOM Visibility
  • Discovery*
  • Service Mapping*
  • ITOM Health
  • Event Management**
  • Operational Intelligence**
  • ITOM Optimization
  • Cloud Management***

* Discovery and Service Mapping are part of ITOM Visibility.
** Event Management and Operational Intelligence are part of ITOM Health.
*** Cloud Management is part of ITOM Optimization.

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